Issues were rectified after few visits but i would say they did not let me down once i have raised a complaint with bmw
The service was brilliant. My sales man made me feel comfortable in making a huge purchase and was very kind and friendly.
I have been loyal to the brand and this particular branch, however, I felt on this occasion there was no ownership of the fault that had led to numerous problems I had highlighted on my previous visit, leaving me at a loss financially.
the lady who dealt with me at service reception, ive been there for years and shes always giving me good service, her name is erica
The biggest issue is that I was told I would be contacted when the car was ready for collection and I never received a cal.
Michael Chezworth is always very easy to deal with hence he made my experience perfect
Car returned before promised time, work complete, car clean, staff friendly.
As above. Mainly because of Bob. I was not happy with BMW itself because I was annoyed that the parts were taking so long to come through. However, I did appreciate the rental car allowance. V good customer service.
We were kept informed of the service. The work done was explained.
Very happy and satisfied. However my original booking was not processed properly, so I turned up and was told that there was no booking and that I had to go away and rearrange for another day. All went smoothly however on the rearranged day.
1. The car was given for service and fault finding. And the car was returned with an extra issue introduced. I wasn't informed about it/discussed with me.2. Car wasn't washed and screws were left all over the place in the boot. Terrible experience.
The car had only been partly cleaned and was a poor job. The roof hasnt been done and the boot hadnt even been looked at.
The whole experience started off bad but with the hard work and persistence and good communication from Maurice it all worked out well in the end.
customer service was impeccable from start to finish
We were assigned Keshin as a service advisor. He said he could perform the MOT when I was told there was no availability. He then constantly made commitments he could not make and lied about making the commitments, and was rude when we confronted him
Firstly I was told it would be an hour to get the work done and I was there 4 hours in total and that did not bode well with work as I had explained I would be away for 2 hours at most.Secondly I think it would be standard customer service for the
Long wait for car to be ready, approx 30 minutes.
Service personnel very pleasant and helpful
Please see next question. I have been dealing with people who had a very bad faith and did not try to help. It is also grossly wrong to repair a car and bring it to the customer whereas they knew there was a problem and this was dangerous.
The benefits are substantial - being reassured everything was OK. The 90 minute wait is enjoyable with coffee, a working environment and there are second-hand cars to see that is of interest to me. And all for £54 - good value definitely
Great people - very helpful, positive and knowledgeable
The sales team speak to you as if they know you personally, I feel like a member of the BMW family and not just a number or a sale.
My one big issue is that when people undertake to contact you with an update, they never do so. In my experience they always have to be chased.
Very poor service and not value for money. Condescending attitude form staff.
When I wanted to book an appointment I was told the next available date would be in 5 weeks! time. After some persistance given one 2d later. Car didnt get looked at that day (no time). Had to call again to then learn that car is ready. No curtesy *
Call me and I will tell you.
There was a mistake in my booking.
It was my first service with BMW and it was what I expected with a highly rated company. Only criticism is that I had to wait well over an hour to collect my car when given a specific time to collect it.
See above. Most annoying thing is that the car has not been repaired - the same problem continues.
I booked my car in well for service well in advance, I dropped it off the day before the service. No one rang the next day, very poor communication. I had to return my car on the Monday, it was eventually returned returned on the Thursday!
I tried calling several times in the afternoon and the call was not picked up. I have have repeatedly had this problem with the dealership. it makes urgent queries on car service progress and returning missed calls from them very difficult
My car was collected early on Tuesday morning as agreed I was expecting my car back the same day. Around 6pm I realised no one had called me. I called the service dept to find it was closed. I got my car back on Thursday - 3 for a service.
No one answers phone. Issue car was sent in for is not looked at. I now have 2 indicators going off despite paying £289. Appalling service!!
No loan vehicle. No trip to work because of no loan vehicle. Vehicle wasn't cleaned inside when I received it back.
See above. Your service reception need to learn how to deal with complaints.
I will never recommend. I have vey bad experience with approved car I bought from BMW. When I had an issue and I came to BMW Chiswick, very poor diagnosis done. They have just reset the CBS instead of fixing core issue. I went 2 times and same thing.
Car seems to be running well after the service.But I have no record of what was done. This is on the key fob, but that doesn't help me to understand what has been done. An offer from a member of the service team to send me details did not happen
Straightforward, easy to arrange, "while you wait" option, total confidence in their qualityt.
Would have given top marks but car was not cleaned and dirty fingerprints all over offside drivers sort and window. Don't expect my car to come back from servicing dirtier than before it went.
The time given customer care dealt with it .
As above. No consideration/priority given to customer request. No spare switch provisioned for although fault was known on booking in. Work not started until 14.30 although car available at 08.00, by which time too late to obtain spare part that day
The process was delivered exactly as described
I and my car were looked after perfectly from the moment I arrived at Berry's in the morning of the service until the car was delivered back to me the next day. 0.2 deducted for mistakes made by the person who took my booking details over the phone.
I am not satisfied by the customer service since the car was not available at the agreed time.
My husband dropped off the car for the door to be repaired and when he picked it up the next day, they had not fixed the door even though they said they had. There was too much confusion with want needed to be done to the car.
complaint email sent - SRNUMBER=1-61313368?376
it was quicker than anticipated
Prompt and efficient service
Ask yourself the question! Car went with a list of small issues for a one day service. Came back after two days with none of the issues fixed.
Good reception and collection
Again the customer services was bad
I was updated on progress for the work on my car, the estimate for the work was correct and was carried out well within the anticipated time scale.
All the staff are very helpful. Kept me informed and delivered clean and tidy.
The same explanation as above. After complaining, the labour rate was halved (not that that covered a day off of work) and I was pleased that BMW recognised and understood my frustration, hence why I was not "Completely dissatisfied".
It was a good service. We had expected the car a few days earlier but it wasn't a big deal. The dealership agreed to keep the car until we were back from our holiday. The staff have also said if we have an questions to about the car, to call them.
very informative from Ryan Coleman moreover was given a warm thank you from sales manager Ashley
I picked up my very first and brand new BMW M3 in Individual Fire Orange from Tony Lewis at Berry Heathrow and I am over the moon with the car and the service from this BMW retailer. Tony made the process very smooth and special.
As I said before Gareth was very helpfull with my choice of car.
Good experience, nice staff doing their job. With regards to the actual car - all is good, but delivery took longer than expected.
Excellent service from Tony Lewis
The whole process has been pleasant, seamless and reassuring. I truly received a first class service.
The car could have been presented with a bit more flair (and not just on the road) - but understandable as there is a lack of space at Berry Heathrow!
Very satisfied but car took longer than expected to arrive
Arrived at BMW Berry Heathrow. Was met, on schedule, by Tony Lewis who conducted the handover. Tony was very polite and everything went very smoothly.
Couldn't of asked for better service. There were no delays in anything. Very smooth handover.
I was well looked after by Sam who was able to answer my questions and help me through the process.