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Faultless service, efficient and helpful
Everything vent well. It took a bit longer than anticipated.
Efficient and fast. Transport to/from station is really important/ useful
Berry Chiswick were friendly and professional, although the only slight complaint i have is the waiting time at the service center - that was way too long
Because I haven't any hassles
Jason Smith was of great help, his attitude and level of service were excellent. He went out of his way and resolved the issue with my car. Overall staff at Berry are very welcoming, positive experience always.
All round good service, and Luke understood my situation and catered for that. My only criticism is the IVR isn't great and sometimes keeps me on hold for long periods or drops me
The service was perfect. Quick and efficient and well explained
Staff were helpful in ensuring repairs to my vehicle were effected.
Everytime i came in for service little things get left out. Even though i specifically mention they need fixing. Couple of times i had to go back because a service alert was not fixed after service etc.
Location is a bit awkward - but they offer a car service
Disappointed with the customer service. The man who came to pick up the car wasn't very professional. No formal identification to show he was from BMW and there was no receipt for the car being taken away. Also when called, the callback was took 2hrs
Accessible friendly and welcoming
Stefan Loots makes it a pleasure to deal with the business
Customer lounge much better and attentive service staff. Quicker than anticipated too.
The car was dropped off before 9am and yet I had to wait for the car to finish being washed at 5.30pm - delaying my trip home. I don't think its unreasonable to expect it to be ready to go given you had the car all day.
everything was smooth, only waiting a little bit too long to pick up the car
Services are carried out earlier than expected time.
The staff were friendly and helpful. They provided me with information along the way. It was very good
I've never had a worse customer experience than this branch
Unlike Cooper Thames Ditton, Berry were helpful, informative, and in contact with us throughout the service. They were also polite and friendly.
I have no confidence in the technical understanding and competence of the service supervisors. They do not work with each other, such that 3 of them were involved on the second visit and failed to communicate critical information to each other.
The service team spent two days to carry our the work, made me change a tyre which they stated was not road worthy. Tried to charge 50% more for the tyre then it was worth. Event tyres came and changed it for me cheaper and stated it was not illegal.
Our car was returned to us with a faulty petrol gauge. I cannot believe that this was not apparent when the car was driven back over to us - I started the car a few hours later and the car told me it had no petrol!
The car was in a very good condition but the polishing was not perfect and the wiper washers did not work. Those problems were fixed and now the car is in its best condition
I had to wait a little bit too long for the inspection but otherwise all was pretty well handled on the day.
Wasn't told about use of windscreen wash restrictions clogging up my pump. Now faced with 250 repair bill
The service is normally good, but this time the work done was not up to my expectations.
First time in my life that I pay for full maintenance but get told after getting my car back that "full maintenance" is actually not "full" but merely partial and merely comprising a list of items I was not even made aware of prior to service
It went well with a slight lack of information about what was happening from time to time.
The car was in for its first MOT. The work shop machine was broken, though the service department did manage to find a local garage to complete the procedure. However, my car was returned to me without being cleaned which is not acceptable.
See above comments.
Further work required and I have had to rebook the car in to her thus done.
Still early days after my previous bad experience so time will tell. I remain optimistic
I did bring the car in for service I was told it would take more than 1 day I received a call at around 5.30 to say car was ready. I estimated I would arrive around 6.30 and asked if someone would stay and was told NO.
The service centre has been unable to fix a fault on a brand new car on two occasions. There are long waits for a service appointment and additional costs for car pick up, replacement vehicles, drop off etc.
The issue was that the tyre check was only done at very end of the day which identified an issue therefore car had to be held for an extra day. It also took a while to get appointment to fix fault with air conditioning.
Everything was extremely well organised and staff very polite and knowledgeable.
9 months to fix one little issue
Service from the start of the visit to BMW was excellent, well recieved by all staff and made to feel special.
The service and advice provided by Oskar has been exceptional.
Spent £1100 on service and the technicians didn't even clean the wheel hubs when replacing disk brakes. Past experience at this dealership has also been poor.
Good liaison and service by Luke Adcock
When I called in to book re my tyre puncture the person on the phone advised me that I needed to do some upgrades and that my car would need to be in the garage for 2 days. She did not highlight this was optional and gave me an appointment in 14 days
You didn't seem aware of the booking and ended up keeping my car overnight which wasn't expected. Notification of the delay was very late in the day leaving me very little time to arrange a hire car. your service agent was friendly polite and helpful
All ok. Except for the fact that I had to wait at least 15mins to be served when I dropped off the car and then again another 15mins for a lift to the station.
You collected my car on time and returned it the same day after cleaning it.....what a treat ! All looks good, thanks.
Yet again there was a problem with car washing, grubby footprints were left on the beige carpets caused by the car movers stepping in the filthy run off water.Suggest you wash the cars on metal grids/meshes which would allow the water to drain away.
A 15 minute job and a car clean took over an hour and a half. I was seen punctually, found the waiting room cool and clean but had not come prepared to sit there for an hour and a half.
They were outstrnding on time and the job.
I couldn't get a full service performed at the same time as my repairs just because of a few months. Also I was told one day that the car is ready and the next day that it needed new brake pads. A lack of coordination.
Service complete on the day, all required items fixed. All query's answered.
Efficient service and everything completed to the time estimates given and the car was washed too.Also the seats and steering wheel were as clean as when I dropped it off (Unlike Coopers where it was handed back with the seats covered in grease)
i was informed of what work precisely had been carried out, the vehicle was returned in good time.
Brought my car in for service, specified that I needed the car back by 4.30pm. I was told do their best. Then car was ready by 3.30pm so I asked for pick up. I was ensured that no issue and someone would call me. Never hear from anyone so came late
The sales lead (Sam) handling us was fantastic.
Marc provided good cust service. Annoyed that I had to pay to get my car MOT'd for exchange especially as my car had more than 3 mths MOT at time of ordering but had less then 3 mths MOT when it was delivered. Did not have such problem with Mercedes.
Richard explained everything soon well
No problems. Queries answered and time taken to find the best option for us
It was a pleasurable experience
I was very well looked after throughout the process.
Your salesman Tony Lewis at Berry Heathrow BMW was extremely helpful and very efficient.
Very helpful people with every aspect
First remotely and then in person, Berry Chiswick staff secured me a good deal on the vehicle, expedited paperwork and explained everything carefully and clearly.
Was dealt with immediately. functions on the car explained clearly.
Helpful and kept us posted. It took longer to get the car than we would have liked but understand not the dealer issue but just how long it took based on demand etc. The survey keeps trying to force a 5 rating but we want to reflect that issue as it
Car delivered on time customer service excellent
As above, easy transaction as far as car purchases go, collection was relatively painless and easy.
Very please- all happened smoothly
I told the sales guys what I wanted and they delivered. It was well within budget and I got the car I wanted. There was a small point where the competitiveness of the deal was not communicated enough which meant I would have signed quicker.
Nothing was too much trouble, all my questions were answered clearly. All of the staff that I met were a credit to BMW.
Customer service was excellent and service was prompt.
Good people who worked hard to get me what I wanted
Knowledgeable salesman. No pressure and courteous.
Ehsan was a BREATH OF FRESH AIR. Really helpful to deal with. Thank you.
Many thanks to Tony - the purchase was a thoroughly enjoyable buying experience, which is rare nowadays. Tony is a real credit to Berry, and a great ambassador for the BMW brand.
My wife is very attentive to details and she is very satisfied with the purchase and delivery of the new car. Everything that was said was delivered in a timely and proper manner.
Very personable salesman Paul Wootten & accountant Nick, made my dream purchase a reality...
I am a return customer, Marc Pferdekamper at Berry Chiswick BMW instigated and was there throughout the selection and sale process. I found him very enthusiastic, friendly and competent. He is an asset to BMW I would recommend him to my friends and
Great service , 3rd car which had been brought from bmw . Friendly and helpful staff.
Full marks to Ben and the team at Berry. The use of video was a great touch and made the process far less intimidating than previous purchases.
I was sent a video when I enquired and before I collected my car. This is exactly what is needed when buying anything these days. Great experience!
Top class service by Ken and Richard Burton.