Very. I did miss the inspection report this time round though. It wasn't in the paperwork received.
same as before
Taking cutomers needs on board as a priority
Service coordinator did not understand basics about the car and what the technicians appeared to be saying which led to worry and confusion
Good but room for some improvement.
Prompt and courteous attention. Answered my queries satisfactorily.
The only reason why I did not select "completely satisfied" is that my luxury car mat carpet on the drivers side had mud on it, not the nicest of things to clean up because I keep my car in pristine condition, but it came out without any problem.
The car was returned on time and in its cleanest condition ever!
Iin the old glove compartment there were two pairs of prescription spectacles; one normal and one sunglasses .BMW say only one pair was found after searching. No refund or any compensatory gesture has been made. Clearly BMW think its my problem.
See above plus the car was repaired very promptly (with 24hrs)
overall I would still say service was good.
Job done in the agreed time. It was an MOT and a tyre check a week before the booking gave me a comfort that a true I needed to have changed could be done on the day from stock in the garage. Previously run flats had been out of stock....
I called to make an appointment fr a recall that was issued on the X1 and thought I would book it in for the service at the same time - I asked for the car to be picked up and was told there is £10 charge - I refused to pay this .
Service department didn't pick up phone after 45 min. Reception refused to take simple message for service department. The service was then cancelled for no reason!
They diagnosed and fixed the problem with my car
Its quick and efficient
The process was quick and effortless. Bob was very easy to deal with. LOVELY CHAP!
Overall very satisfied, had to wait for around 20 minutes when we collected the car as they were short staffed in service that day, and the car wasn't perfectly clean when we collected it, but overall the work was done well and video update was good
Berry Heathrow couldn't collect on required day so used Berry Chiswick (for first time) who could. However they didn't turn up on that day and after phoning, although they traced my original call, it still had to be rescheduled for a week later.
my car came back promptly with all the glass removed, my car cleaned and i felt like i'd been looked after and cared for.
I was updated regularly
Seamless trouble free vehicle service
No problems, efficient mot and on time
Quick and efficient
I used the car delivery and collection service. Despite expressing my car be returned at a specific time the following day, it was delivered back 2 hours later than scheduled. I needed the car to get to an important meeting, very annoying.
As above - everyone was friendly, courteous and clear in their communications with me. Car was handed back to me nice and clean too bar few marks on th inside which were wipeable.
I would have appreciated the Service Representative not announcing at full volume to the full client waiting area 'your car's failed it's MoT'. It's not a great feeling.
Great customer service. Only quibble is that the person who drove my car back from the garage left the headlights on (this has happened with previous drop offs, even though it was not dark). Unnecessary battery drain as I don't use car regularly.
Service was for recall on driver's side airbag. It was carried out promptly, as booked; personnel were helpful. Car was cleaned inside and out (it needed it too!).
I was really satisfied with the chap who saw to me on the day - helpful, quick and understanding. I forget his name but hopefully its on the system and you can pass on my thanks.
Excellent service and customer attention
Quick and easy
Helpful, Fast and Responsive.
See answer to question 1.
The service was carried out promptly on the agreed day and completed earlier than I had expectedI've given a "very satisfied" rather than a "completely satisfied" as I feel a query relating to a previous repair wasn't dealt with - I may be wrong!
you offered the wonderful service of collection and delivery of the car and I liked the fact that you went above and beyond what was required for the recall
Quick and efficient
The video was hard to understand and not sure of the real value of this.
Sam was very helpful throughout the buying process. He listened to my needs and matched the car perfectly then guided me through every stage of the process.
Easy purchase, although dealer promised one delivery day and this had to be postponed by two days as the car's battery had to be replaced once it was delivered
Excellent service. Happy to answer any questions and work around the customer requests.
Great handover, quickly got through the documents that needed to be signed so I could enjoy the vehicle.
I did most of the dealings with Tony Lewis through email, was only at the dealership for an hour so it was a pretty smooth handover
As above !
Lots of promises and delay every time,
Delayed for 1 week but other than that a satisfying purchase
Completely satisfied with the whole process; service has been of a very high standard and my order has been dealt with promptly, and updated when asked.
Again made to feel special and service first class
The BMW Centre was great the service was the best I have every had , All the team and staff were helpful .
Everything was super easy to complete. Part ex was straightforward and my car was prepared to my specifications with minimal chasing or need for additional input from me.
I purchased a new 520d SE Auto saloon from Berry Chiswick who were introduced to me by CarWow. All staff I met, from reception, the owner of the car I used for a test drive, to sales staff, notably Gavin Bachetta demonstrated BMW excellent service.
Excellent customer service at the Berry Chiswick. Stefan the agent was very helpful and shared his expertise on the BMW car.
Only reason it wasn't a 5 is that the handover had to be done out on the lot. I'm not too fussed, and the site is obviously small so space wasn't really available.
Sid was very accommodating of our unusual circumstances, which would have been difficult for any other dealer.Sid was always responsive and polite.Sid quickly worked out what would suit us and made it happen.
My car was delivered when promised, what more can you ask.
Once again, Tony Lewis gets all the credit here.
loved the updates and videos of my car being made
Fully met all my needs
Tony Lewis was fantastic to deal with.
Excellent, hassle free communication. Nothing was too much bother.