Everything went as expected; hassle-free experience!
was looked after from beginning to end, a real customer experience starting from the wonderful receptionists who were most attentive
Check-in is good.Parking Bad.Speed of service is OK onlyCleaning of vehicle goodInternal not good
The service experience was good but I was told on the morning of the service that more items needed servicing and I would have to leave the car overnight. It cost me 4 times more than the initial estimate provided over phone.
as stated above
they have a guy on standby to drop you to a train station.But when I used this service he says he does not go to Gunnersbury station.This station is only 1.5 miles away from Berry Chiswick.He is stading most of the day doing nothing.
Fast, efficient and polite
All issues were resolved satisfactorily.
Very polite and efficient staff and lady who looked after me
Convenient locationOffered a drop off to local stationDrop off and pick up wait times were ok
As above. Technician came and spoke with me. Made the experience personal
The sales rep did not help me to sort out the matter, I had to speak to the manager to get things done. Bob in the service centre was very helpful and showed he cared, he gave good customer service.
Although I have a company car, I am very happy with the service I have received from Berry.
Central booking had led me to believe I could wait for the MOT (2hr window) but when I arrived I was told I had to leave the car there all day which meant some awkward journeys.
When I tried to pay by cash, the person I was dealing with acted as though this was an inconvenience to him, to the extent he said 'well now I am going to be delayed in dealing with my next customer because I have to get your change'
same as above.Very arrogant and unhelpful staff.
My last experience two weeks ago was very good.
Warranty repairs done but quote for additional job not given after 2 weeks, no one from customer service team contacted
As above. Plus good advice given on a potential issue with a tyre.
Not happy at all. Details in next section.
Good end of warranty service. However trying to book anything over the phone is difficult. I was previously told on the phone it would take 3 days and months of waiting to have my external temperature sensor checked but it only took a few hours
Everyone was very helpful and my service was completed on time even though I arrived late.
Pushy, too aggressive salesman like advisors, the phone line always busy , not able to listen to a customer but getting on with their own agenda. Overall I dread having to have my car serviced
The service was fine but the follow up once I had paid was terrible. There were two items outstanding which took around 2 months to resolve. It appeared no one could be bothered to do this as it was not chargeable work.
Car back on time and well cleaned.
Service was excellent
My car had been picked up on Monday and returned back to me on Friday for the very first service. Something has been done to convertible top. It was suppose to be 2 days and I have not offered any other alternative travel for this period.
Great service every time
I general good, although not always possible to speak to appropriate person by phone right away.
Dissatisfying customer experience this time around. Booked in for a simple right light beam change but this required 3 visits to BMW - 2 x 2 hour visits and having to leave the car for a day the third time.
See above - I had no complaints
Most manufacturers give the car a valet or at least a wash before returning to the owner. Disappointed that BMW don't seem to do this. Also, the interior of the car was a bit dirty when it was retured.
The service was supposed to take 1.5 - 2hr. However it took double the time. I believe the workshop were short of staff. It would have been fine if they had let me know at the outset that it might take longer because of this.
I didn't have the car serviced, it was an MOT. I waited while the car was MOTed and it was quick, which I assume means it started as soon as I brought the car in.
Generally very happy with the service. Top up of the screen wash seems unnecessary.
Everything OK, booking, arrival and collection. Car valet excellent
The service was fine but the logistics were poor. The car was booked in for 1100-1230 for a minor service. I arrived on time. The car was not taken in until 1155. Had I waited for the wash I would have overrun by at least an hour. I left at 1300.
I booked the car in for three reasons - the Bluetooth had stopped working, the 6 disc CD player was giving problems and the rear ashtray had come out of its socket - I paid £99 - continued in next section
No complaints whatsoever
They looked after me. My old car was on the blink - I wanted to replace it - Stefan arranged for it to be slotted in for a review by the service team (on the phone I was told it would take 6 weeks before the next free slot) Great service !
Money I keep for parking meters in the car was stolen (again) and it was it not cleaned properly. Tried to get me to go for unnecessary work like tyre replacement even though it passed the MOT with no problems just days before.
I had to wait 2 weeks before I could have an appointment to have the repair done, but the quality of service was excellent once I got it.
they tried to help with the cost after much complaining from me but as a bove very disappointed that I have had to have such a repair done at my expense within 3 months of the warenty running out if I had bought from another source I take that risk
Professional and efficient service. Courteous team
Easy drop off and Pick up and car clean and ready when I went to pick it up. Was kept fully upto date as well during the day in what was happening
It was only a minor service (the first one after two years and 8,000 miles) so it was done in just 90 minutes while I waited
Friendly and professional staff who talk to you and not 'at' you, informing you on how things are going on with your vehicle
Nothing else to say, I have always experienced complete satisfaction with any service/work carried out for me.
I have no information on what was actually done during this service which I find less than satisfactory
Recall sorted, car hire sorted, and existing issues with rear wash wipe satisfactorily remediated by Luke
Faultless service, efficient and helpful
Everything vent well. It took a bit longer than anticipated.
Efficient and fast. Transport to/from station is really important/ useful
Berry Chiswick were friendly and professional, although the only slight complaint i have is the waiting time at the service center - that was way too long
Because I haven't any hassles
Jason Smith was of great help, his attitude and level of service were excellent. He went out of his way and resolved the issue with my car. Overall staff at Berry are very welcoming, positive experience always.
All round good service, and Luke understood my situation and catered for that. My only criticism is the IVR isn't great and sometimes keeps me on hold for long periods or drops me
The service was perfect. Quick and efficient and well explained
Staff were helpful in ensuring repairs to my vehicle were effected.
Everytime i came in for service little things get left out. Even though i specifically mention they need fixing. Couple of times i had to go back because a service alert was not fixed after service etc.
Location is a bit awkward - but they offer a car service
Disappointed with the customer service. The man who came to pick up the car wasn't very professional. No formal identification to show he was from BMW and there was no receipt for the car being taken away. Also when called, the callback was took 2hrs
Nothing is ever totally perfect
Tony at Berry Heathrow was professional and courteous throughout. He was quick to answer my questions and kept me updated with the cars progress.And of course, he gave me the best price!
If Tony was not selling BMW's I would be distraught.
Only quibble was around how clear the documentation was for Finance agreements
Although the car purchase was fine, you do not give too many assurances when it comes to after sales help. All a bit up in the air, I am not sure how much I shall be paying for visits to put things right when still under guarantee. Honda is bette
Was great. Only negative is that the charging cord that should have come with the vehicle was not there and to be delivered later (I don't yet have it). Also trying to get a longer home charging cord.
Swift delivery of the car, before schedule.
Tony Lewis was a joy to deal with. His product knowledge is second to none. I have already recommended him to friends. The dealership and buying experience were both very good. Everything was done on time and as it should be.
Staff at Berry Chiswick very helpful
No problems encountered, was kept informed of progress at all stages
They arranged a car for me to use as my car was not quite ready and then delivered the car to my new address 150 miles away
The service is best
I wasn't in a rush but the car arrived very soon after purchasing with constant communication and clarity in between.
Yes all good and a great in car briefing
Marc was the person we eventually ended up doing business with but we did discuss things with other members of the sales team in previous visits and they were al very helpful and happy to answer any questions we might have.
Good recommendation and I am very happy with my choice .
The sales lead (Sam) handling us was fantastic.
Marc provided good cust service. Annoyed that I had to pay to get my car MOT'd for exchange especially as my car had more than 3 mths MOT at time of ordering but had less then 3 mths MOT when it was delivered. Did not have such problem with Mercedes.
No problems. Queries answered and time taken to find the best option for us
Richard explained everything soon well
It was a pleasurable experience