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As above - everyone was friendly, courteous and clear in their communications with me. Car was handed back to me nice and clean too bar few marks on th inside which were wipeable.
Quick and efficient
Great customer service. Only quibble is that the person who drove my car back from the garage left the headlights on (this has happened with previous drop offs, even though it was not dark). Unnecessary battery drain as I don't use car regularly.
I would have appreciated the Service Representative not announcing at full volume to the full client waiting area 'your car's failed it's MoT'. It's not a great feeling.
I was really satisfied with the chap who saw to me on the day - helpful, quick and understanding. I forget his name but hopefully its on the system and you can pass on my thanks.
Service was for recall on driver's side airbag. It was carried out promptly, as booked; personnel were helpful. Car was cleaned inside and out (it needed it too!).
Excellent service and customer attention
Quick and easy
Helpful, Fast and Responsive.
The service was carried out promptly on the agreed day and completed earlier than I had expectedI've given a "very satisfied" rather than a "completely satisfied" as I feel a query relating to a previous repair wasn't dealt with - I may be wrong!
See answer to question 1.
The video was hard to understand and not sure of the real value of this.
Quick and efficient
you offered the wonderful service of collection and delivery of the car and I liked the fact that you went above and beyond what was required for the recall
See 1 above and had to wait a long time when picking up the car without being given any idea of timing i.e. how long the wait was going to be
Cars been in workshop twice for the same issue (oil leak) both times the car was with bmw for over 3 weeks. Although now it seems the oil leak is resolved their is a bad smell coming into the cabin of burnt oil. So car will need to go back again
Had take make a number of phone calls to get the car back, it eventually arrived at 18:15
my service light is still on in my car
As long as I get car back in time I will be very satisfied
The service rep Bob Sharples, was very knowledgeable and courteous. He kept me in the loop at all points and I never had to chase him for updates.His advice on resolving the outstanding issues was helpful.
Efficient - though long waits to get anyone on the phone.
A series of calls each time tackling the immediate problem but not looking at the entirety of the experience. It would have been much better to receive one call explaining the entire situation with possible solutions.
I dropped the car for my first service in Berry Chiswick in Isleworth. No one explained what service they will do and i told them that mobile charging port not working (lighter unit). when I went to pick up the car was not cleaned and no car washed.
The valve of one of my tyres snapped off while I was adjusting the air pressure at a service station. The recovery and service from BMW was excellent. But the valve shd not have snapped in those circs and I shd not have had to pay for a new one!
Agreed to have tyre changed, they did not order the correct tyre so couldnt have it done. They also asked me to pay for the change then contact BMW protect myself afterwards, it felt like they couldnt be bothered to look into things properly
Pure awesomeness guys! Thanks a lot!
Completed the service within the time estimate
The recognitions forgot to register the service in the electronic log so we had to drive back to have them do it. Now the car says it needs a service in another 1600 miles. That's why I've given you this answer
Everything was very smooth EXCEPT a longer than expected wait time for the scheduled work to be completed. It was not exactly clear why this delay was as long as it was. The waiting area was comfortable, the ambience good.
I could not fault the service
Quality of the employees
Completed whilst waiting, straightforward and simple.
Good professional service.Constantly kept abreast of developments and progress of the servicing of the vehicle.
this service was because my car was being recalled. It was done on the spot together with a car wash whilst I was enjoying the hospitiality
R/O/W tyre valve cap missing before service and not replaced, so clearly tyre pressures not checked. Reminder that service required still showing on dashboard after service. Sloppy.
Thank you for the lift to and from the station when I dropped off and picked up my car.
car was delivered at 8am and returned at 10am as requested.
They sourced and fitted my new winter wheels to my timeframe
Very poor quality in the work. A repair made by them failed quickly (while abroad) as they forgot to check and tighten a connection. Repaint of lower air dam started to flake quickly after. Latest MOT was subcontracted to a tyre replacement shop.
Excellent Customer service & prompt colletion. kept me informed throughout the day of cars progress & returned in time.
When carrying out a service you're supposed to show you actually care. I had a simple brake fluid change and BMW failed to realise the car needed an MOT. Surely this is a basic check you should do? It's free to check on the gov website so you ought t
...on calling at 4:45pm I was told they needed my vehicle overnight due to the update still running. I was at my work address and live 30 miles away and BMW Berry didn't have a car for me! Luckily I arranged access to another vehicle to get home
Bob Sharples was amazing and was very friendly
Berry has been good .
Quick and efficient. Everything that I was told were carried out and looked after well.
Knowledgable staff and a reliable service. Efficient and a can do attitude.
Very satisfied and pleased with the service
Appointment on time comfortable waiting area and job completed promptly
Efficiency and professional service.
It was done in the time frame they said it would be completed.
As stated above any issues with my car have always been sorted out to my complete satisfaction. I have always found the staff to be professional and extremely helpful in their approach.
My expectations were met
Everything went as expected; hassle-free experience!
was looked after from beginning to end, a real customer experience starting from the wonderful receptionists who were most attentive
Check-in is good.Parking Bad.Speed of service is OK onlyCleaning of vehicle goodInternal not good
The service experience was good but I was told on the morning of the service that more items needed servicing and I would have to leave the car overnight. It cost me 4 times more than the initial estimate provided over phone.
as stated above
Fast, efficient and polite
they have a guy on standby to drop you to a train station.But when I used this service he says he does not go to Gunnersbury station.This station is only 1.5 miles away from Berry Chiswick.He is stading most of the day doing nothing.
All issues were resolved satisfactorily.
Very polite and efficient staff and lady who looked after me
Convenient locationOffered a drop off to local stationDrop off and pick up wait times were ok
As above. Technician came and spoke with me. Made the experience personal
The sales rep did not help me to sort out the matter, I had to speak to the manager to get things done. Bob in the service centre was very helpful and showed he cared, he gave good customer service.
Although I have a company car, I am very happy with the service I have received from Berry.
Central booking had led me to believe I could wait for the MOT (2hr window) but when I arrived I was told I had to leave the car there all day which meant some awkward journeys.
When I tried to pay by cash, the person I was dealing with acted as though this was an inconvenience to him, to the extent he said 'well now I am going to be delayed in dealing with my next customer because I have to get your change'
same as above.Very arrogant and unhelpful staff.
Warranty repairs done but quote for additional job not given after 2 weeks, no one from customer service team contacted
My last experience two weeks ago was very good.
Tony Lewis was fantastic to deal with.
Excellent, hassle free communication. Nothing was too much bother.
took a little longer than expected, but quality was on point
Ryan was courteous, friendly and a pleasure to do business with. He explained everything clearly and made the process incredibly smooth.
Great experience from Berry BMW.
The experience during purchase and delivery was extremely quick and seamless!
Cannot fault the Purchase and Delivery - my contact (Tony Lewis - Berry BMW) made it as perfect as it could have been.
Hamzah Dar was informative and knowledgable on the product without making me feel pressurised, pleasure to do business with.
Happy with everything although would have preferred to have picked up the car at the main dealer facility rather than the storage garage
BMW kept me appraised on the various stages from production right up to when the car had left the factory. The salesperson arranged a handover date that was convenient for me.
Service was good, was the only showroom that followed up my visit!
Communication could be better I had to email and phone to find out about what was happening with the car
Deal was good.
The sales person was on leave on the day of hand over and it appeared that the branch wasn't completely aware that i was coming in to pick up the car. But the colleagues did do a fabulous job of pulling up their socks and getting me into the car!
Very smooth and easy purchase and collection
I wish every dealer was as good as Tony Lewis at Berry BMW
Tony Lewis is a great car who does what he says and offers unbeatable service and value.
Everytime I walk into your showroom I feel at home Melissa and Stefan they are amazing staff Beautiful individual to deal with ,
The sales person was fantastic and has responded well with any post delivery questions. The sales person went the extra mile to find us a car so we travelled 600 miles to buy from Berry. That says a lot. I would recommend Sid our sales professional.
I was totally satisfied with the waythe BMW sales team went out of the way to meet our requirements.
Got my car on the day I was told
Surinder Sidhu (Sid) from Berry looked after my daughter and I very well. We are very happy!
Staff at the centre were friendly and helpful on my arrival. Gavin Bachetta was thorough and patient during the purchasing process. My car has not been delivered so I can't comment on the delivery process.
never any problems always kept up to date.
Very informative and friendly sales team.
Nothing is ever totally perfect
Tony at Berry Heathrow was professional and courteous throughout. He was quick to answer my questions and kept me updated with the cars progress.And of course, he gave me the best price!
Only quibble was around how clear the documentation was for Finance agreements
If Tony was not selling BMW's I would be distraught.
Although the car purchase was fine, you do not give too many assurances when it comes to after sales help. All a bit up in the air, I am not sure how much I shall be paying for visits to put things right when still under guarantee. Honda is bette
Swift delivery of the car, before schedule.
Was great. Only negative is that the charging cord that should have come with the vehicle was not there and to be delivered later (I don't yet have it). Also trying to get a longer home charging cord.
Tony Lewis was a joy to deal with. His product knowledge is second to none. I have already recommended him to friends. The dealership and buying experience were both very good. Everything was done on time and as it should be.