The issue was that the tyre check was only done at very end of the day which identified an issue therefore car had to be held for an extra day. It also took a while to get appointment to fix fault with air conditioning.
Everything was extremely well organised and staff very polite and knowledgeable.
Service from the start of the visit to BMW was excellent, well recieved by all staff and made to feel special.
9 months to fix one little issue
The service and advice provided by Oskar has been exceptional.
Spent £1100 on service and the technicians didn't even clean the wheel hubs when replacing disk brakes. Past experience at this dealership has also been poor.
Good liaison and service by Luke Adcock
You didn't seem aware of the booking and ended up keeping my car overnight which wasn't expected. Notification of the delay was very late in the day leaving me very little time to arrange a hire car. your service agent was friendly polite and helpful
When I called in to book re my tyre puncture the person on the phone advised me that I needed to do some upgrades and that my car would need to be in the garage for 2 days. She did not highlight this was optional and gave me an appointment in 14 days
All ok. Except for the fact that I had to wait at least 15mins to be served when I dropped off the car and then again another 15mins for a lift to the station.
You collected my car on time and returned it the same day after cleaning it.....what a treat ! All looks good, thanks.
Yet again there was a problem with car washing, grubby footprints were left on the beige carpets caused by the car movers stepping in the filthy run off water.Suggest you wash the cars on metal grids/meshes which would allow the water to drain away.
A 15 minute job and a car clean took over an hour and a half. I was seen punctually, found the waiting room cool and clean but had not come prepared to sit there for an hour and a half.
I couldn't get a full service performed at the same time as my repairs just because of a few months. Also I was told one day that the car is ready and the next day that it needed new brake pads. A lack of coordination.
They were outstrnding on time and the job.
Service complete on the day, all required items fixed. All query's answered.
Efficient service and everything completed to the time estimates given and the car was washed too.Also the seats and steering wheel were as clean as when I dropped it off (Unlike Coopers where it was handed back with the seats covered in grease)
Brought my car in for service, specified that I needed the car back by 4.30pm. I was told do their best. Then car was ready by 3.30pm so I asked for pick up. I was ensured that no issue and someone would call me. Never hear from anyone so came late
i was informed of what work precisely had been carried out, the vehicle was returned in good time.
Service agent was very able and it was overall a pleasant experience
Everything about the process was excellent, the only part that was a bit clunky was trying to book my service online which was a bit more complicated than I think it needs to be
The service at Berry Chiswick has always been good in the number of times that I have made a booking to get any issues with my car checked out.
Parts wern't available and the car was kept for one week. I was then told the tyre had a nail in it and again there was no replacement tyre and so would need to be kept longer. A day later I was told the tyre was ok and it was a mistake ... etc etc.
From booking, drop off and pick up the service was top class ...the only thing I'm not happy with is the complimentary wash ...
Easy collection service, good communication and helpful when asking questions and giving feedback
I had left my car early in the morning and had received a call mid afternoon asking if I required my car back that day. I don't live local to Chiswick and needed to leave in plenty of time to pick the car up. It was booked in for a service in advance
Kept me informedbtw I am Mrs Pummell (not Mr)
Car was brought in early. A tyre was needed and only available the following day. I eventually drove away after 6pm the fay after I brought the car in
The service I received in store was great.
Service provided by Luke was impeccable as always.
Oil service was great but I had a break light problem. It was supposedly fixed and new part had to be ordered but in the end I had to buy a new bulb myself and change it. I am still waiting for a quote from the body shop on a scratch. Not happy Berry
My car drives so great
Polite and professional service and helpful when information requested regarding additional questions regarding. Are Carr and potential additional work
Very professional, courteous treatment and service. Service Manager of Berrys Chiswick in particular is excellent and ensures any problems are dealt with quickly and efficiently.
Once I took the car, I noticed the tire pressure gauge was reset. I started hearing brake noise. I drove the car back and was informed to reset tire pressure. Was told the brake noise was weather related. Was not pleasant experience.
The customer service rep was very helpful
Kept well informed on progress and requirement
On both delivery and pick-up of the car we were kept waiting for over-long periods of time - considering we could see huge numbers of BMW staff walking around talking... On collection of the car the wait was nearing 25 minutes even though we could s
My service agent was very professional and responded to my needs.
The service representative was not very keen to explain the needed repair nor showing the expected interest in his customer
Very friendly advise by Mario and good explanation by video link by the engineer about the condition of the car.
BMW cars are the best in performance and provide excellent service at all times.
Took too long to return vehicle .
I was well looked after by customer service
My car was serviced promptly, while I rested in the comfortable lounge with a coffee. I was also kept up to date with the progress.
I came in to collect my car at the end of the day. After waiting 45 min - 1 hour I was told there was a problem. Taxi fare offered, by BMW have not reimbursed this even though I provided receipt. Next day I again waited 45 min to collect car. Timing?
Confusion, miscommunication and unreasonable delays. We were given less than two hours notice to return the hire car and threatened with charges. We had to wait for 2 hours on Saturday morning to collect the car because it was not ready!
Dreadful location in the middle of nowhere which is almost impossible to get to. Difficult to contact (the phone rings many times before being answered) and the worst valet I have ever experienced.
It was 3 stars but the service manager contacted me afterwards and has provided a solution to my problem
Service received was good but not outstanding/exceptional.
Excellent service from all staff and a video from the technician....great stuff!
It was the best experience I have ever had, having my car serviced.My car was picked up from my home and returned with no problems.The driver who picked up and returned my car was very professional and very helpful in parking my car.
Went to get car serviced which was booked 6 weeks in advance . I turned up on the day and no rental car was available so had to reschedule . Next appointment was in 4 weeks. Completely unprofessional and a waste of time
The usual prompt and courteous service at BMW Berry Chiswick. I must also call out Chuch Panu is an absolute asset to your business and I always get the best customer service from him.
1) Long waiting time when drop and collect car.2) The representative did not explain how they did fix the fault.
Initial chat good, pointing out need for full service and MOT as well as checking out the puncture I'd come in for. Work quality and the condition of the car very good. Communication in between a bit patchy, understaffed when I came in to collect.
Booked service via Lex Autolease - needed to wait three weeks for an available slot, even with no courtesy car requirement
Prompt minor repair while I waited
The car had been recalled. My first and subsequent appointments were both cancelled. It was when I called to discuss this that a new appointment was made and some effort given to getting my car in. Once in the service was excellent.
Very unique and personal approach to every job. Video recordings shared via a link sent by mail and sms with a commentary and overview of progress very nice.
Very helpful, explained all the work that was done on the car.
Despite booking the car in for a service 2 weeks before. The car was not ready for collection at the agreed date. The following morning I waited another 1.5 hours. The excuse, BMW Chiswick were busy. Why agree service slots that can't be achieved.
Overcharged. MOT and service costing £600 when there was no major work needed
It would have been 100% but unfortunately I didn't get my video that I was really liking forward to. If you can please can you and it
Paid for pick up and drop off service, picked up from my works but did not drop off at my house like I requested, said it was to late to do that , so they dropped it off at my works next day , I had to pay £40 in taxis fares
Excellent communication and flexibility to rearrange meeting in advance. Precise details when engaging, agility and right expectations set by BMW staff.
Although the job itself was well done.The car dropped off at home very late.It would have been nice to know at least.I had to ring a couple of times for the information.
Horrendous. Despite advising the service centre there is an issue with the back right hand tyre the car was given the all clear. 2 days later the exact issue with low tyre pressure happened again. I had to to bring back taking time off work.
service and taking care of customers is excellent
Work done to expectations
Service staff over telephone and via text helpful, and kept me informed throughout.
Tyre not in stock had to leave car until stock was available
Very happy with service from start to finish. Cant fault it
Service was excellent. I was kept informed of the progress by phone and email and advised of the best possible option. Choice is important to me . Special mention for Clive Baxter who was very helpful
Had to wait 20 minutes when dropped off car, but it was ready by midday as requested.
Good service, kind and helpful staff
Quality of repair not quite up to standard. Received some rude behaviour from a member of staff a few months ago.
When I took my car to be MOT's the following day, they found that the rear spring, above the wheel which is quite a large piece of metal was broken and had to be replaced. I was wondering why this had not been picked up in the Service?
Reason why , is because they got my car working fine and when I got it back there was rattling noise and lack of power in the engine ..I then bought it back to service department and they did not help at all so now my car is not driving the same
Everything was done that should have been, plus additional comments
Nothing was too much trouble, all my questions were answered clearly. All of the staff that I met were a credit to BMW.
Customer service was excellent and service was prompt.
Good people who worked hard to get me what I wanted
Knowledgeable salesman. No pressure and courteous.
Many thanks to Tony - the purchase was a thoroughly enjoyable buying experience, which is rare nowadays. Tony is a real credit to Berry, and a great ambassador for the BMW brand.
Ehsan was a BREATH OF FRESH AIR. Really helpful to deal with. Thank you.
My wife is very attentive to details and she is very satisfied with the purchase and delivery of the new car. Everything that was said was delivered in a timely and proper manner.
I am a return customer, Marc Pferdekamper at Berry Chiswick BMW instigated and was there throughout the selection and sale process. I found him very enthusiastic, friendly and competent. He is an asset to BMW I would recommend him to my friends and
Very personable salesman Paul Wootten & accountant Nick, made my dream purchase a reality...
Delays in finding and delivering required model.
Great service , 3rd car which had been brought from bmw . Friendly and helpful staff.
Full marks to Ben and the team at Berry. The use of video was a great touch and made the process far less intimidating than previous purchases.
I was sent a video when I enquired and before I collected my car. This is exactly what is needed when buying anything these days. Great experience!
Top class service by Ken and Richard Burton.
Fantastic customer service from start to finish
Stefan Is good, and his manager, (Darren I think)
Paul Watton made the whole process very easy and even managed to get our car to us a week before expected. Couldn't be happier with the service we've had from Paul. Thank you very much
Jack Bailey and Melissa were absolutely amazing. what an asset to the company. wouldn't have had such a pleasant experience if it weren't for them
The sales team at Berry Chiswick was outstanding- I've never had a better car buying experience.
The sales rep Paul Watton was excellent.
Paul is a really great asset to your business. He has complete product knowledge and is honest and sells your products with complete integrity. It is fair to say that if I ever buy a BMW again, I will speak to Paul first.
Ehsan was an amazing guy really helpful and friendly.
Tony is great and is the best
Oliver was charming and took the time to really exsplain the car and the buying process to me. As a result I am driving a car that I really enjoy rather than a car that would just 'do'
Tony Lewis was excellent from start to finish. he kept me informed on progress and everything was so easy to process.
The whole process was a delight, from my first enquiry, my stupid questions, ease of setting up the test drive, to negotiating the deal and arranging the finance and insurances. It made buying the car a delight.
Paul took the time to explain the details of the car. The test drive was productive and I am delighted with my new car.
We felt we hit the jackpot when we chose Berry Chiswick as BMW Centre for the vehicle because the representative, Richard Burton, displayed exemplary customer service skills, making the customer feel like "number one!". All customer needs fulfilled.
Tony was very easy to deal with and kept me informed all the way
The reception staff smiled and welcomed me, made me a coffee and I had some biscuits. Then I met Tony Lewis, explained paperwork clearly, then handover of my new car and explained the controls. I was very happy with car and a great sales experience
The salesman was very knowledgeable and thorough
Tony Lewis was exceptional throughout the process. Quick to answer any queries and happy to help in any way. The collection experience was also smooth and easy.
All the staff involved in the sale were helpful, friendly and in my limited experience of buying cars, super efficient. Sales executive Paul Watton, who was our principal contact, managed the sale and delivery brilliantly.
Jack Bailey was exceptionally helpful and informative.
A great experience all round. Ben Warsop and Surinder Sidhu looked after me very well!
Great experience with the sales team. Very friendly atmosphere and they made the process fun and enjoyable. They were able to identify the exact product that suits my desire.
Good and efficient, especially chap that delt with us (Richard) very patience and helpful
Paul has done an amazing job and gave wonderful advice. Nick has done a wonderful job too...
2nd car purchased from Stewart, George and the team this year. Fantastic service.
My contact Tony Lewis was superb from start to finish, and I can honestly say I have not had a better new car buying experience.
It proves the service level and Hamzah enagement levels have been excellent as I have brought 2 brand new car from berry heathrow .From start to finish both Hamzah sales and Tim. Cooper have been excellent .As promised they have Handover
The service we received from Jakub Zapala was absolutely fantastic - the time and effort he went to to ensure we got the car we wanted for the price we were happy with was above and beyond our expectations. He was extremely helpful and patient.
Treated respectfully with time and details
I ended with the car I wanted, well looked after and the salesman ensured I knew everything I should before the sale was completed.
Tony Lewis from Berrys heathrow made the process very easy, great comms all the way from order to collection.
Fantastic service given by Ben Warsop. Him and his New Car team are a credit to Berry BMW. Very easy to do business with!
Tony was the perfect salesman. he emailed me throughout the process of buying my car and kept it relatively simple.
Generally easy to deal with, kept me informed.IT system caused them some invoicing problems.Delivery date changed after we had already agreed it once car's arrival in dealership confirmed.
Gave me a good price and kept me informed
Richard encouraged me to find a car I was genuinely happy with rather than trying to get me to purchase existing stock which I'm sure he wanted to shift. And he spoke directly to me which is a pleasant surprise as a woman buying a car
Tony Lewis offers unrivalled customer service