Service took over 24 hours to get the car returned as the workshop were unable to diagnose the faulty battery first time around.(broke down a two weeks ago with same battery fault) I had to make alternative meeting arrangement's at short notice etc.
Very courteous staff.
Felt welcome and all went smoothly
Overall service was good but didnt explain what parts they have serviced at hand over of the vehicle
My car is 15 years old. I asked for a cost break down before work commenced and was advised that it would be £550 which I accepted. After the work started I was advised that there was a leak that would add a further £440 a total of £990. More charact
I booked into Berry Heathrow and they took it to Chiswick. Collect service from my place of work. I could not contact garage during the day to ask for bulb to be changed (despite leaving 2 messages) and my car turned up nearly 2 hours late 18:40
the car started showing that oil level was too high on collecting - no one checked it
A bit slow to get going but once given a few little pushes the response was very good
I particularly liked getting a video visual inspection of my car and what issues the technician/mechanic could see with the car. Everything was laid out very clearly for me.I thought what the garage offered was up to date and useful for me.
Exceptional service and flexibility
Service from Michael was excellent
I feel disappointed on the above mentioned.
I particularly asked when I too the car in early for its service and MOT that I wanted someone to demonstrate the Park assist- which I have never been able to use.No call, so I called around 4pm and when I arrived they said it was too late f
I am appalled that, despite booking in advance they needed to keep my car overnight for an MOT & a routine service! To make matters worse they only told me late afternoon that I would not be getting my car back the same day.
There was some miscommunication between mechanics and Ali resulting in extra works been carried out without authorisation. It took some time for Ali to communicate back to me what was going on which I found frustrating.
See above. Good staff, on time, expectations managed and over achieved
Ali the service manager was very helpful at all times.However we were overcharged by around £40 for a replacement tyre (in comparison to your Thames Ditton & Cobham branches), and the brake oil service warning was not reset meaning we had to return.
Very convenient and coffee was nice! Only thing was it took an extra half hour to wash and vacuum which was an inconvenience as I was running close for time for a different appointment.
As above. After one week in the repair shop, the light has come back on again.
Arranging the booking left a lot to be desired. I had to wait ages to get through on the phone, first to reception, and then to the service reception (who didn't answer). Reception said they would call back but they didn't.
see above - everything done for you all you have to do is take the car in and the service team take over
technician said he couldn't find the intermittent fault and I would have to wait to it happened again to come back.
Good professional service.
Same as above
I would have given five stars but you seem unable to handle the change of my reg.number and it worries me that you would nor recognize my car if I ever needed emergency help such as a breakdown.
Very. I did miss the inspection report this time round though. It wasn't in the paperwork received.
same as before
Taking cutomers needs on board as a priority
Service coordinator did not understand basics about the car and what the technicians appeared to be saying which led to worry and confusion
Good but room for some improvement.
Prompt and courteous attention. Answered my queries satisfactorily.
The only reason why I did not select "completely satisfied" is that my luxury car mat carpet on the drivers side had mud on it, not the nicest of things to clean up because I keep my car in pristine condition, but it came out without any problem.
The car was returned on time and in its cleanest condition ever!
Iin the old glove compartment there were two pairs of prescription spectacles; one normal and one sunglasses .BMW say only one pair was found after searching. No refund or any compensatory gesture has been made. Clearly BMW think its my problem.
See above plus the car was repaired very promptly (with 24hrs)
overall I would still say service was good.
Job done in the agreed time. It was an MOT and a tyre check a week before the booking gave me a comfort that a true I needed to have changed could be done on the day from stock in the garage. Previously run flats had been out of stock....
I called to make an appointment fr a recall that was issued on the X1 and thought I would book it in for the service at the same time - I asked for the car to be picked up and was told there is £10 charge - I refused to pay this .
Service department didn't pick up phone after 45 min. Reception refused to take simple message for service department. The service was then cancelled for no reason!
They diagnosed and fixed the problem with my car
Its quick and efficient
Very clean center, with lots of new cars on display. Center staff were very knowledgeable, friendly and helpful. Thanks Hamzah & Tim.
Couldnt speak more highly.
The experience re the sale person Andrew was great.
I rang when Paul was off sick and asked for folding wing mirrors and was quoted £190 ,I said okay ,the sales man I spoke to said okay but did not follow it up ,all the extras I asked Paul for were okay.
The salesman I went through (Tony Lewis) was very flexible with my collection appointment with the snow issues, and looked after us very well when there and took the time to go through all controls and any questions I had before leaving.
See overall comment. First sales person not listening and somehow unfriendly. Then next appointment needed although I had made one. Wrong statements made (we have no X3 to test drive), sales people know less about car than I do. Very arrogant behavio
Knowledgeable staff who were prepared to make the best arrangement for me.
staff were friendly in the centre, better than the centre back home the coopers teeside the staff do not seem interested when your browsing the cars, they have an attitude of grand like they are better than you, but at berry heathrow they were great
Sam was very helpful throughout the buying process. He listened to my needs and matched the car perfectly then guided me through every stage of the process.
Easy purchase, although dealer promised one delivery day and this had to be postponed by two days as the car's battery had to be replaced once it was delivered
Excellent service. Happy to answer any questions and work around the customer requests.
Great handover, quickly got through the documents that needed to be signed so I could enjoy the vehicle.
As above !
I did most of the dealings with Tony Lewis through email, was only at the dealership for an hour so it was a pretty smooth handover
Lots of promises and delay every time,
Delayed for 1 week but other than that a satisfying purchase
Completely satisfied with the whole process; service has been of a very high standard and my order has been dealt with promptly, and updated when asked.
The BMW Centre was great the service was the best I have every had , All the team and staff were helpful .
Again made to feel special and service first class
Everything was super easy to complete. Part ex was straightforward and my car was prepared to my specifications with minimal chasing or need for additional input from me.
I purchased a new 520d SE Auto saloon from Berry Chiswick who were introduced to me by CarWow. All staff I met, from reception, the owner of the car I used for a test drive, to sales staff, notably Gavin Bachetta demonstrated BMW excellent service.