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did not rectify parking light sensor fault on dashboard
I dropped my car off for MOT and brake fluid service. I was telephoned later in the day to say it would not be ready. I was never told this may happen and needed it the following day. Following a lengthy discussion the work was completed.
They stayed open a bit later to ensure I picked up on the same day.
Prompt, efficient, helpful
I wasn't happy with the Customer Service Team - receptionist vague, person I dealt with had to keep 'charging' the keys for other staff... don't understand the value of the person who 'interviews' you when you drop off your car!!!!
The cost of £314 for a 90 min service to a 2 year old 430i with 6000 miles on the clock is too expensive
Despite the number of employees, no one every answers the phone! This always starts me off expecting the worse. Technically everything else is fine. If it wasn't for Maurice it would be a bad experience.
3 weeks lead time Told I'd have to wait an unknown amount of time because I was five minutes late arriving. Didn't know I was in for a service (thought it was a recall, even though I'd booked on line for a service
overcharged; labour charges exorbitant; work carried out I did not confirm; opaque invoice; told I needed a new exhaust then told cheaper solution possible; car not cleaned on pick up; aggressive/defensive attitude when asked for a reduction in bill
I was not happy with the telephone answering service. It's very difficult to get through. A few months ago, I had to get the MOT for my second car, a BMW and I couldn't get an appointment for the MOT. Exasperated, I gave it to the local Kwikfit.
As a six time owner of BMWs I have never experienced such an appalling service with BMW. My car was sold to be with faults despite being promised there was nothing wrong with it. I have had to book in it in twice already for repairs.
Everything in the service went to plan apart from the booking experience.
I waited for almost an hour to be taken to the tube station
I was given wrong informations. If I knew car would have had that many problems I would have bought it.
Car was obviously not check before returning to me
It took an entire week to replace the HPFP, I wasn't offered a courtesy car, and the car was returned unwashed with bird droppings and grease on the doors.
The car was delivered without being washed which is not a major issue but reflects on BMW reputation.
When I eventually got through to reception I explained that I could not be contacted by phone as I was abroad and normally had no mobile reception, so to email me. Despite this (and having to ring again) they tried ringing me.
Lack of communication
Perfect experience, except for two areas for improvement: (1) It's almost impossible to get through to Service by phone (2) There was insufficient communication (should have been at least daily) to update me on what was happening.
The onboard computer kept reminding me about the oil change (a car with 7000 miles that did 50% of electric travel) The oil change cost me 329 pounds!!!!! Come on, this is a rip off, we all know how much an oil change it is!!!
The MOT test was performed well without a problem and the person who dealt with my MOT test were helpful.
No resolution to the problem. No explanation of drive train issue. Long wait for a booking
I've been coming to the Chiswick branch for 3 years and this is by far the worst service I have received. The people who worked on my car I had no issues with and there was a very lovely gentleman who was able to help me after.
Vehicle computer not updated during service
No one knows a BMW like a BMW garage, which is why I come back for a service from the place I bought the car
We always received first class service and attention over many years.
Because of the flood of recall work, it is impossible to get through to the service department on the phone and the work takes longer than the day it should take.
Prompt attention by Service team! Especially from Service Manager, David, and Controller, Michael Chesworth - This is called Excellent Customer Service! And appreciating the Customer! PLEASE convey my appreciation to David & Michael with THANKS!
As already mentioned above
see above: really bad service; technical incompetence; no attention to detail; no idea what they are doing..
As above and the fact that the MOT couldn't be completed to a satisfactory standard as there was a baby car seat in front passenger seat. How ever the seat was placed there by BMW staff as it was in the boot originally. We were never informed
Service is okay, just okay, the representatives don't seem to understand much about the issues, you can be left in the waiting area for ages if you don't remind them you're still there, their product knowledge is also poor I would suggest
Very impressive team there
parking is a nightmare, check in is underwhelming, a regular service required nothing special. didnt get a car wash, or an explanation of what was done
Already explained above. Now my second less than satisfactory service with Berry Chiswick.
The information I was given beforehand on the phone was different to that provided on the day
Took so long to have appointment, they didn't even find the problem and lied to me
Telephone handling / switchboard at Berry Chiswick is appalling. This is my second car...so I have been going to the garage for at least six years. It is always consistently appalling. It is impossible to get through to reception.
It was terrible overall had to called up to find out what's happening to my vehicle,was told I will get my vehicle by the end of the day it was booked for.
I was misquoted for the service by Mr Jake Brown who obviously did not know what he was doing. My car was only taken in for it's service 3 hours after I arrived (even though they knew I was waiting for it)I left and had my car serviced on Thurs 11.03
Everything about my experience with this dealership has gone down over the last year. I have nothing good to say about any of the experience I am afraid.
Great team. Very helpful and pleasant.
Delivery date not met. Key fob activates at over 70 yards right through the house. No automatic booklet on how to use the entertainment kit.
brand new 4 series 440i msport was given to us in less than showroom condition. When opening the sunroof it was clear that area had not been cleaned properly. Also grooves on door handles and some parts of interior were not 100% clean. Disappointing!
Completely satisfied with Berry BMW. But I wanted to keep my business local to Bournemouth. And went to Marshalls where I pressure was put on me to make a decision. Incorrect information was given to me about the shadow edition and the deal.
Very good service
Our sales person was very friendly, helpful , experienced and nothing was to much trouble, we was made to feel very welcome in the showroom, all round a great experience
The sales representative was the main reason as I never felt any pressure to buy versus working together to find the right options for my car.
Car delivered on requested date.
Brilliant customer service by Paul Watton and Tim Cowper
Gareth Roberts Sent me regular updates and answered my emails and phone calls stright away
Please see the above.
Tony Lewis is a legend!
Efficient, helpful staff - no problems.
Sales team made the process very easy. There was a slight misunderstanding between dealership & insurance company (I was getting a replacement for a stolen car)but was resolved with minimum fuss
This team wanted to retain me as a BMW customer and ensured that happened.
Dealt with Tony Lewis in Berry Heathrow. Not the usual sales person, he is passionate about cars and is knowledgeable about the models he sells.
The salesman Ryan was excellent. However there was no activation code for the navigation. Hence this was poor.
Sales Manager (Ashley) and Our main contact Paul Watton we're both very helpful and straight forward. Paul spent significant time with us exploring multiple car options and was keen to work with ya to find a mutually acceptable deal.