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We always received first class service and attention over many years.
No one knows a BMW like a BMW garage, which is why I come back for a service from the place I bought the car
Because of the flood of recall work, it is impossible to get through to the service department on the phone and the work takes longer than the day it should take.
Prompt attention by Service team! Especially from Service Manager, David, and Controller, Michael Chesworth - This is called Excellent Customer Service! And appreciating the Customer! PLEASE convey my appreciation to David & Michael with THANKS!
see above: really bad service; technical incompetence; no attention to detail; no idea what they are doing..
As already mentioned above
As above and the fact that the MOT couldn't be completed to a satisfactory standard as there was a baby car seat in front passenger seat. How ever the seat was placed there by BMW staff as it was in the boot originally. We were never informed
Service is okay, just okay, the representatives don't seem to understand much about the issues, you can be left in the waiting area for ages if you don't remind them you're still there, their product knowledge is also poor I would suggest
parking is a nightmare, check in is underwhelming, a regular service required nothing special. didnt get a car wash, or an explanation of what was done
Already explained above. Now my second less than satisfactory service with Berry Chiswick.
Very impressive team there
The information I was given beforehand on the phone was different to that provided on the day
Took so long to have appointment, they didn't even find the problem and lied to me
Telephone handling / switchboard at Berry Chiswick is appalling. This is my second car...so I have been going to the garage for at least six years. It is always consistently appalling. It is impossible to get through to reception.
Everything about my experience with this dealership has gone down over the last year. I have nothing good to say about any of the experience I am afraid.
I was misquoted for the service by Mr Jake Brown who obviously did not know what he was doing. My car was only taken in for it's service 3 hours after I arrived (even though they knew I was waiting for it)I left and had my car serviced on Thurs 11.03
It was terrible overall had to called up to find out what's happening to my vehicle,was told I will get my vehicle by the end of the day it was booked for.
Insurance policy for Smart Repair sold to me was poor quality and resulted in unnecessary damage. Work sub contracted to 3rd party who does not meet BMW standards.
Told car would be done at 5 for pick up and not ready til gone 6; also on dropping of car there very early but car park was full so waited nearby and then several people turned up later leaving their car in the middle of the car park leading to delay
Service was good even though staff were vague with giving out requested information
3 days for a service and m o t m o t only done on the day I was told at the end of the day they could not do the service due to recalls
Sometimes trouble getting through on the phone. Car service, door to door, employees -- all great.
I was quite disappointed to find out it was an extra £20 to hire a car for when I had to put my car in for service.
Turned up, no record of my booking. Rebooked for around a week later, dropped car 0800 for simple oil service, was called at 1600, car not done. Left car overnight. Messaged to confirm car was done and ready 0930. Collected 1730, not washed or vac'd!
I have driven BMW all my life from 2002TII.30 CSL . 530D now 520DM Sports.No more BMW for me,
From my car not being started the day it was supposed to be done ,then me losing the car all weekend to then 3 different prices, to uninformed blaze staff
Repair for the car was booked exactly a month in advance. A day before the appointment day at 6pm we received a call to cancel appointment or re-book it. I had to contact the manager to intervene and resolve the problem.
Nothing to say really.
the sales manager did take the time to speak with me but it all in defence of BMW and no financial incentive was given
Car was still dirty when I got it back.
Left feeling a valued customer
Unfortunately due to their being very busy I was kept there until after closing time (also the work needed/service) and had to have the MOT done on a different day.The work started late and as I was waiting there it was a long day for me as I at 9.30
Dropped car off at 8.30am was told it would be fixed as i had a disabled son to collect from school, later that evening i got a call saying it will bot be done so take the car home.
Availability of appointments was limited resulting in waiting several weeks. The service team are not particularly polite and every visit involves waiting around. The car was with Berry for over two days but was not washed before return.
Not at all. Please see above There was a warning light which has not been addressed. I called the garage after the service regarding this but no one called me back
The parking arrangements were atrocious. Nowhere to leave car on arrival, told by reception to stand with car in the road, ticket on car when i collected it which i left with the service manager. You are over trading on that site!
I was booked for a fast tract service and therefore it was done quickly. However a long queue to wash the car and I had to leave by then so car was not washed.
It took 3 days to change two tyres and do a breaking flyid service.
I had a worrying problem with the petrol feed but this was rectified within 48 hours, and I was kept informed of progress throughout. The oil was changed and it was suggested I renew the rubber windscreen wipers at the same time which was v. useful.
1. Very difficult to contact the service dept. Phone always busy, no call backs when promised. 2. Took weeks to get an appointment 3. Car returned unwashed.
My car dashboard blacked out and BMW dealt with this promptly arranged car hire and also carried out my service which was overdue whilst they had my car Staff at BMW very attentive and professional
If you are able to get through on the phone, it cuts off when your call is passed through. I even had to physically drive there myself to get a booking
MOT and pre warranty checks carried out efficiently
Service was ok, but can be so much better if staff actually cared and weren't just there because its their job .Both times I've visited I've had to escalate matters to obtain a satisfactory resolution. Am considering changing dealership
Getting a suitable appointment took around a month. Over £500 for a standard service, the one after the 5 years / 50,000 miles service plan expires. And then offered a quite for £2,500 to replace a clutch on a car that has done only 32,000 miles.
I am happy they found the fault this time round, but not happy I had to pay twice for the same fault.
The service department lacks customer skills, right from the start till the end. The lack of knowledge at the Recpetion was extremely poor. Spoke to two managers who weren't helpful either just brushed me off with excuses and even made comments such
The service over ran so I had to forgo the complimentary car clean
Staff are efficient and helpful.
There was no confirmation of the appointment by email or text.
When I came I was coming to check if I can have an appointment The guys managed to service my car same day , really happy with the service
The service was done on time and Berry's made an effort to complete it early in the day as I needed to collect the car in the early afternoon. The price was fair. The main issue with Berry's is the telephone service - see below,
They were unorganised and no customer interaction. Everything was rushed but in an unprofessional manner
You did "precisely what it says on the tin"
As far as I know the work was done OK. Customer service was poor. I booked for a specific time for a battery change, but the service advisor did not know what it was in for. When the work was completed I had to chase the advisor to release the car.
See my previous explanation. It's enough to make me consider switching back to Audi.
I'm not convinced your staff are honest. My feeling is that they will do what is needed to get their commission
Rude unwilling to help
Prompt efficient and curteous service
All went to plan
Car repaired and ready on time and staff very helpful
The lights need replacing under warranty - been replaced with a defective part and no response
Initially couldn't find my file but then after that was resolved it was smooth sailing
My car still says it needs a service as the failed to reset the computer. The car came back with the tyre pressures low (clearly not checked). Impossible to know what else hasn't been done. Still awaiting manager call and told they won't pick up.
Helpful staff comfortable waiting room with wifi so I just got on with work would love it if peppermint tea was available!
Dealt with Tony Lewis in Berry Heathrow. Not the usual sales person, he is passionate about cars and is knowledgeable about the models he sells.
The salesman Ryan was excellent. However there was no activation code for the navigation. Hence this was poor.
Sales Manager (Ashley) and Our main contact Paul Watton we're both very helpful and straight forward. Paul spent significant time with us exploring multiple car options and was keen to work with ya to find a mutually acceptable deal.
Great service and beautiful car
Car delayed at the port despite receiving automated email saying it was on the way to dealer.
Because of the service revived by Tony Lewis
I dealt with Tony Lews at Berry BMW, Heathrow and from first contact to final hand-over, he was professional, courteous and fair. I wouldn't hesitate in ordering my next BMW from him!
Surinder Sidhu was brilliant. Very approachable, replied to emails out of hours and did everything ahead of time.
Sam from the sales team was exceptional from beginning to the end of the process.
Because Tony was awesome. Took ages to show us how the car works and all of the technology contained in it.
Delivered all expectations
Very quick and easy
again all down to Tony Lewis
Nice salesman, professional and friendly.