Loading...

ABOUT Berry Chiswick

You can get in touch with us at Berry Chiswick by giving us a call.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

BMW i3 Service Inclusive

Read

Technicians and Senior Technicians Vacancies

Read

Accounts Assistants.

Read

Where Next?

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The issue was that the tyre check was only done at very end of the day which identified an issue therefore car had to be held for an extra day. It also took a while to get appointment to fix fault with air conditioning.

Service

Everything was extremely well organised and staff very polite and knowledgeable.

Service

Service from the start of the visit to BMW was excellent, well recieved by all staff and made to feel special.

Service

9 months to fix one little issue

Service

The service and advice provided by Oskar has been exceptional.

Service

Spent £1100 on service and the technicians didn't even clean the wheel hubs when replacing disk brakes. Past experience at this dealership has also been poor.

Service

Good liaison and service by Luke Adcock

Service

You didn't seem aware of the booking and ended up keeping my car overnight which wasn't expected. Notification of the delay was very late in the day leaving me very little time to arrange a hire car. your service agent was friendly polite and helpful

Service

When I called in to book re my tyre puncture the person on the phone advised me that I needed to do some upgrades and that my car would need to be in the garage for 2 days. She did not highlight this was optional and gave me an appointment in 14 days

Service

All ok. Except for the fact that I had to wait at least 15mins to be served when I dropped off the car and then again another 15mins for a lift to the station.

Service

You collected my car on time and returned it the same day after cleaning it.....what a treat ! All looks good, thanks.

Service

Yet again there was a problem with car washing, grubby footprints were left on the beige carpets caused by the car movers stepping in the filthy run off water.Suggest you wash the cars on metal grids/meshes which would allow the water to drain away.

Service

A 15 minute job and a car clean took over an hour and a half. I was seen punctually, found the waiting room cool and clean but had not come prepared to sit there for an hour and a half.

Service

I couldn't get a full service performed at the same time as my repairs just because of a few months. Also I was told one day that the car is ready and the next day that it needed new brake pads. A lack of coordination.

Service

They were outstrnding on time and the job.

Service

Service complete on the day, all required items fixed. All query's answered.

Service

Efficient service and everything completed to the time estimates given and the car was washed too.Also the seats and steering wheel were as clean as when I dropped it off (Unlike Coopers where it was handed back with the seats covered in grease)

Service

Brought my car in for service, specified that I needed the car back by 4.30pm. I was told do their best. Then car was ready by 3.30pm so I asked for pick up. I was ensured that no issue and someone would call me. Never hear from anyone so came late

Service

i was informed of what work precisely had been carried out, the vehicle was returned in good time.

Service

Service agent was very able and it was overall a pleasant experience

Service

Everything about the process was excellent, the only part that was a bit clunky was trying to book my service online which was a bit more complicated than I think it needs to be

Service

The service at Berry Chiswick has always been good in the number of times that I have made a booking to get any issues with my car checked out.

Service

Parts wern't available and the car was kept for one week. I was then told the tyre had a nail in it and again there was no replacement tyre and so would need to be kept longer. A day later I was told the tyre was ok and it was a mistake ... etc etc.

Service

From booking, drop off and pick up the service was top class ...the only thing I'm not happy with is the complimentary wash ...

Service

Easy collection service, good communication and helpful when asking questions and giving feedback

Service

I had left my car early in the morning and had received a call mid afternoon asking if I required my car back that day. I don't live local to Chiswick and needed to leave in plenty of time to pick the car up. It was booked in for a service in advance

Service

Kept me informedbtw I am Mrs Pummell (not Mr)

Service

Car was brought in early. A tyre was needed and only available the following day. I eventually drove away after 6pm the fay after I brought the car in

Service

The service I received in store was great.

Service

Service provided by Luke was impeccable as always.

Service

Oil service was great but I had a break light problem. It was supposedly fixed and new part had to be ordered but in the end I had to buy a new bulb myself and change it. I am still waiting for a quote from the body shop on a scratch. Not happy Berry

Service

My car drives so great

Service

Polite and professional service and helpful when information requested regarding additional questions regarding. Are Carr and potential additional work

Service

Very professional, courteous treatment and service. Service Manager of Berrys Chiswick in particular is excellent and ensures any problems are dealt with quickly and efficiently.

Service

Once I took the car, I noticed the tire pressure gauge was reset. I started hearing brake noise. I drove the car back and was informed to reset tire pressure. Was told the brake noise was weather related. Was not pleasant experience.

Service

The customer service rep was very helpful

Service

Kept well informed on progress and requirement

Service

On both delivery and pick-up of the car we were kept waiting for over-long periods of time - considering we could see huge numbers of BMW staff walking around talking... On collection of the car the wait was nearing 25 minutes even though we could s

Service

My service agent was very professional and responded to my needs.

Service

The service representative was not very keen to explain the needed repair nor showing the expected interest in his customer

Service

Very friendly advise by Mario and good explanation by video link by the engineer about the condition of the car.

Service

BMW cars are the best in performance and provide excellent service at all times.

Service

Took too long to return vehicle .

Service

I was well looked after by customer service

Service

My car was serviced promptly, while I rested in the comfortable lounge with a coffee. I was also kept up to date with the progress.

Service

I came in to collect my car at the end of the day. After waiting 45 min - 1 hour I was told there was a problem. Taxi fare offered, by BMW have not reimbursed this even though I provided receipt. Next day I again waited 45 min to collect car. Timing?

Service

Confusion, miscommunication and unreasonable delays. We were given less than two hours’ notice to return the hire car and threatened with charges. We had to wait for 2 hours on Saturday morning to collect the car because it was not ready!

Service

Dreadful location in the middle of nowhere which is almost impossible to get to. Difficult to contact (the phone rings many times before being answered) and the worst valet I have ever experienced.

Service

It was 3 stars but the service manager contacted me afterwards and has provided a solution to my problem

Service

Service received was good but not outstanding/exceptional.

Service

Excellent service from all staff and a video from the technician....great stuff!

Service

It was the best experience I have ever had, having my car serviced.My car was picked up from my home and returned with no problems.The driver who picked up and returned my car was very professional and very helpful in parking my car.

Service

Went to get car serviced which was booked 6 weeks in advance . I turned up on the day and no rental car was available so had to reschedule . Next appointment was in 4 weeks. Completely unprofessional and a waste of time

Service

The usual prompt and courteous service at BMW Berry Chiswick. I must also call out Chuch Panu is an absolute asset to your business and I always get the best customer service from him.

Service

1) Long waiting time when drop and collect car.2) The representative did not explain how they did fix the fault.

Service

Initial chat good, pointing out need for full service and MOT as well as checking out the puncture I'd come in for. Work quality and the condition of the car very good. Communication in between a bit patchy, understaffed when I came in to collect.

Service

Booked service via Lex Autolease - needed to wait three weeks for an available slot, even with no courtesy car requirement

Service

Prompt minor repair while I waited

Service

The car had been recalled. My first and subsequent appointments were both cancelled. It was when I called to discuss this that a new appointment was made and some effort given to getting my car in. Once in the service was excellent.

Service

Very unique and personal approach to every job. Video recordings shared via a link sent by mail and sms with a commentary and overview of progress very nice.

Service

Very helpful, explained all the work that was done on the car.

Service

Despite booking the car in for a service 2 weeks before. The car was not ready for collection at the agreed date. The following morning I waited another 1.5 hours. The excuse, BMW Chiswick were busy. Why agree service slots that can't be achieved.

Service

Overcharged. MOT and service costing £600 when there was no major work needed

Service

It would have been 100% but unfortunately I didn't get my video that I was really liking forward to. If you can please can you and it

Service

Paid for pick up and drop off service, picked up from my works but did not drop off at my house like I requested, said it was to late to do that , so they dropped it off at my works next day , I had to pay £40 in taxis fares

Service

Excellent communication and flexibility to rearrange meeting in advance. Precise details when engaging, agility and right expectations set by BMW staff.

Service

Although the job itself was well done.The car dropped off at home very late.It would have been nice to know at least.I had to ring a couple of times for the information.

Service

Horrendous. Despite advising the service centre there is an issue with the back right hand tyre the car was given the all clear. 2 days later the exact issue with low tyre pressure happened again. I had to to bring back taking time off work.

Service

service and taking care of customers is excellent

Service

Work done to expectations

Service

Service staff over telephone and via text helpful, and kept me informed throughout.

Service

Tyre not in stock had to leave car until stock was available

Service

Very happy with service from start to finish. Cant fault it

Service

Service was excellent. I was kept informed of the progress by phone and email and advised of the best possible option. Choice is important to me . Special mention for Clive Baxter who was very helpful

Service

Had to wait 20 minutes when dropped off car, but it was ready by midday as requested.

Service

Good service, kind and helpful staff

Service

Quality of repair not quite up to standard. Received some rude behaviour from a member of staff a few months ago.

Service

When I took my car to be MOT's the following day, they found that the rear spring, above the wheel which is quite a large piece of metal was broken and had to be replaced. I was wondering why this had not been picked up in the Service?

Service

Reason why , is because they got my car working fine and when I got it back there was rattling noise and lack of power in the engine ..I then bought it back to service department and they did not help at all so now my car is not driving the same

Service

Everything was done that should have been, plus additional comments

Service

Nothing was too much trouble, all my questions were answered clearly. All of the staff that I met were a credit to BMW.

Sales

Customer service was excellent and service was prompt.

Sales

Good people who worked hard to get me what I wanted

Sales

Knowledgeable salesman. No pressure and courteous.

Sales

Many thanks to Tony - the purchase was a thoroughly enjoyable buying experience, which is rare nowadays. Tony is a real credit to Berry, and a great ambassador for the BMW brand.

Sales

Ehsan was a BREATH OF FRESH AIR. Really helpful to deal with. Thank you.

Sales

My wife is very attentive to details and she is very satisfied with the purchase and delivery of the new car. Everything that was said was delivered in a timely and proper manner.

Sales

I am a return customer, Marc Pferdekamper at Berry Chiswick BMW instigated and was there throughout the selection and sale process. I found him very enthusiastic, friendly and competent. He is an asset to BMW I would recommend him to my friends and

Sales

Very personable salesman Paul Wootten & accountant Nick, made my dream purchase a reality...

Sales

Delays in finding and delivering required model.

Sales

Great service , 3rd car which had been brought from bmw . Friendly and helpful staff.

Sales

Full marks to Ben and the team at Berry. The use of video was a great touch and made the process far less intimidating than previous purchases.

Sales

I was sent a video when I enquired and before I collected my car. This is exactly what is needed when buying anything these days. Great experience!

Sales

Top class service by Ken and Richard Burton.

Sales

Fantastic customer service from start to finish

Sales

Stefan Is good, and his manager, (Darren I think)

Sales

Paul Watton made the whole process very easy and even managed to get our car to us a week before expected. Couldn't be happier with the service we've had from Paul. Thank you very much

Sales

Jack Bailey and Melissa were absolutely amazing. what an asset to the company. wouldn't have had such a pleasant experience if it weren't for them

Sales

The sales team at Berry Chiswick was outstanding- I've never had a better car buying experience.

Sales

The sales rep Paul Watton was excellent.

Sales

Paul is a really great asset to your business. He has complete product knowledge and is honest and sells your products with complete integrity. It is fair to say that if I ever buy a BMW again, I will speak to Paul first.

Sales

Ehsan was an amazing guy really helpful and friendly.

Sales

Tony is great and is the best

Sales

Oliver was charming and took the time to really exsplain the car and the buying process to me. As a result I am driving a car that I really enjoy rather than a car that would just 'do'

Sales

Tony Lewis was excellent from start to finish. he kept me informed on progress and everything was so easy to process.

Sales

The whole process was a delight, from my first enquiry, my stupid questions, ease of setting up the test drive, to negotiating the deal and arranging the finance and insurances. It made buying the car a delight.

Sales

Paul took the time to explain the details of the car. The test drive was productive and I am delighted with my new car.

Sales

We felt we hit the jackpot when we chose Berry Chiswick as BMW Centre for the vehicle because the representative, Richard Burton, displayed exemplary customer service skills, making the customer feel like "number one!". All customer needs fulfilled.

Sales

Tony was very easy to deal with and kept me informed all the way

Sales

The reception staff smiled and welcomed me, made me a coffee and I had some biscuits. Then I met Tony Lewis, explained paperwork clearly, then handover of my new car and explained the controls. I was very happy with car and a great sales experience

Sales

The salesman was very knowledgeable and thorough

Sales

Tony Lewis was exceptional throughout the process. Quick to answer any queries and happy to help in any way. The collection experience was also smooth and easy.

Sales

All the staff involved in the sale were helpful, friendly and in my limited experience of buying cars, super efficient. Sales executive Paul Watton, who was our principal contact, managed the sale and delivery brilliantly.

Sales

Jack Bailey was exceptionally helpful and informative.

Sales

A great experience all round. Ben Warsop and Surinder Sidhu looked after me very well!

Sales

Great experience with the sales team. Very friendly atmosphere and they made the process fun and enjoyable. They were able to identify the exact product that suits my desire.

Sales

Good and efficient, especially chap that delt with us (Richard) very patience and helpful

Sales

A

Sales

Paul has done an amazing job and gave wonderful advice. Nick has done a wonderful job too...

Sales

2nd car purchased from Stewart, George and the team this year. Fantastic service.

Sales

My contact Tony Lewis was superb from start to finish, and I can honestly say I have not had a better new car buying experience.

Sales

It proves the service level and Hamzah enagement levels have been excellent as I have brought 2 brand new car from berry heathrow .From start to finish both Hamzah sales and Tim. Cooper have been excellent .As promised they have Handover

Sales

The service we received from Jakub Zapala was absolutely fantastic - the time and effort he went to to ensure we got the car we wanted for the price we were happy with was above and beyond our expectations. He was extremely helpful and patient.

Sales

Treated respectfully with time and details

Sales

I ended with the car I wanted, well looked after and the salesman ensured I knew everything I should before the sale was completed.

Sales

Tony Lewis from Berrys heathrow made the process very easy, great comms all the way from order to collection.

Sales

Fantastic service given by Ben Warsop. Him and his New Car team are a credit to Berry BMW. Very easy to do business with!

Sales

Tony was the perfect salesman. he emailed me throughout the process of buying my car and kept it relatively simple.

Sales

Generally easy to deal with, kept me informed.IT system caused them some invoicing problems.Delivery date changed after we had already agreed it once car's arrival in dealership confirmed.

Sales

Gave me a good price and kept me informed

Sales

Richard encouraged me to find a car I was genuinely happy with rather than trying to get me to purchase existing stock which I'm sure he wanted to shift. And he spoke directly to me which is a pleasant surprise as a woman buying a car

Sales

Tony Lewis offers unrivalled customer service