" salesperson buying house the day i got the car and was interested in getting away she should have stayed got support result was though have purchased over 10 BMW since 1973 the new dials etc were not properly explained after service by others grea"

"Excellent. Transparent, friendly, efficient."

"Excellent salesperson, a really good experience"

"Very helpful and trustworthy"

"Pritesh was very consultative in his approach. He asked the right questions to help me reach the right decision without ever 'forcing' me into anything. He understood my challenges and was creative in resolving them with me."

"I had to chase in the week and on the day of delivery for a time. We agreed on 4pm. I was then called at 3.20pm to tell me it would be delayed an hour, by then I was already on the bus to the dealer No explanation for delay."

"It was fantastic."

"Completely satisfied."

"Phil the sales manager was exceptional"

"I was kept fully informed by Paul Weir on the progress of my car. Further, due to circumstances the delivery date was put back slightly. Both Paul and his manager kindly arranged the use of a loa car."

"It was all good"

"They kept in touch, picked me up from home and took time to explain features."

"The sales person that we dealt with originally was very frustrating and wouldnt enter into any discussion until he thought he had the deal sown up. This was very frustrating and seems unnecessary over complication of the sales process"

"The service was extremely good."

"We were advised which car was suitable to our needs, insurance and paperwork completed, no worries for us. Delivery was arranged, however as we were staying in the area we collected in person Very impressed"

"Excellent great service very personable colleagues thank you"

"Phil Tucker was extremely helpful in explaining the documentation and all the functions of the car."

"Jayne Lavery was excellent with her product knowledge and when not available her manager Stewart Begg was always available to assist with any queries"

"A standardise form consisting of information such as the price and any other optionals requested by your customer would help."

"All staff very friendly and helpful."

"bright and airy feel - the dealership staffare always very friendly helpful and knowledgable."

"Did not have any contact during the waiting period, the part exchange offer left us very dissatisfied"

"Excellent dealer experience, the whole process was made very simple. I enjoyed the dealer experience from start to finish"

"New sales guy was very efficient, which was a change to the previous guy who left who was making false promises"

"they were perfect"

"At the end of the day they were supposed to have my car done with in the day but they kept it over night ."

"Berrys are fine , but I was unhappy with the previous Dealership."

"Booked the car in ok. Dropped off on Thursday no one updating me at all. At 5.30pm. Told i would be called back by the receptionist. They did not call me. I did not have the vehicle over the weekend. Please contact customer to discuss."

"Dealership couldnt give me time for work to be completed and i had to pay for a taxi to the dealership"

"Dealer could have been more understanding. faults could have been picked up on my prior visit when the car was still under warranty"

"Took a long time to book. Took a long time to do the work."

"If you say you will call back you should do so."

"feedback good but it took a little longer than i would have liked but that is being picky"

"they went out of their way to help me afford the problem that i had."

"The reception staff and service adviser were very helpful. However, while at the service my sunglasses disappeared with no solution or explanation was offered or given. The steering wheel and gear lever were also returned filthy."

"I called and asked to speak to the technician who worked on my vehicle and the Receptionist hung up the phone, only allowing me to speak to him when I called on my mobile."

"Dealer collected vehicle so cannot comment dealer visit."

"Very courteous service. However price quoted at time of booking was not recognised and had to be challenged to get it."

"I was disappointed that i had to return to the dealership as the vehicle headlights wouldn't work this was due to a fuse not being replaced properly which the dealership said wasn't there fault. The customer was charged for this to be resolved."

"I was very impressed with the way they kept in communication with me at all times."

"Great service, felt very welcome"

"The work on the car was fine but the follow up (parts that were ordered and I was told these would be done the same day) was really poor and I'm still awaiting the part which is being delivered to my parents house."

"They were 2 hours late in dropping my BMW back to me and i want a refund."

"I was led to believe it would be ready about an hour an half before it was."

"The dealer did not wash my BMW."

"Tried to sell my girlfriend 3 tyres she did not need. Would not provide copy of service invoice."

"Service OK but overpriced."

"Charles listen to my problem and quickly found the right solution"

"I couldn't have been happier I was kept informed at every stage. I would say that Berry exceeded my high expectations and certainly upheld BMWs great name and reputation."

"The cost of the service"

"Very professional and helpful staff."

"The guys are good in there"

"The repair took longer than I had been told it would, but otherwise excellent service and made to feel very welcome indeed."

"I received excellent service."

"the dealership was very helpfull but the issue was with need to pay for a hire car"

"I feel that after a tyre change it should be a part of your service to reset the car so people don't have the worry of seeing a warning poping up"

"No information. Didn't stick to agreements made. Had to wait more than 30 min on the phone to get through to the service manager. I had to call him three times to figure out why my car was now ready even though we agreed he would call me.Poor service"

"Did not fix the problem and brought car back late twice"

"I have always found Michael Wilson at Berry Chiswick most helpful, courteous and thoroughly professional. I have every confidence in my dealings with him and am looked after extremely well by all the staff."

"Dealership took a long tme to diagnose a yellow warning light"

"Exactly what I wanted"

"It was very good.The service person was very good."

"i am totally happy with the dealership now . Chris from the BMW bodyshop team has restored my faith in the dealership and has gone out of his way to solve all the problems with the vehicle since it was purchased"

"the job was completed to my satisfaction."

"I was happy witht the service provided but with the charges levied."

"The fastlane service with the availability of wi fi is excellent. the service staff were very attentive and helpful"

"I dont think they got to the bottom of the problem. They dont think they have"

"I was very well looked after by Josh."

"Very pleased they were superb very responsive and kept me informed."

"Just that the service advisor Michael Wilson was top notch."

"Happy with the good service."

"Very good, very quick car was cleaned i was very happy"

"It is OK. Alway lots of hanging around. This was a check up MOT as warranty was expiring. Surprising that BMW do not prompt you have this done. There is a 4 week wait to get a courtesy car and then they forget to put any fuel in it."

"I am happy with the service."

"I had problems with the telephones and getting through to pay for the service.Otherwise they were pretty good."

"the vehicle came back with the service light still on .also the service book not signed or stamped . vehicle not valeted properly inside. the bluetooth facility is now playing up again."

"Really impressed with the service. Was hassle free and a great experience Having Costa coffee in the waiting area was fantastic"

"I needed a tyre changing under the tyre insurance policy. I phoned on Monday and was given an appointment for early Tuesday. At Berry BMW, the staff are excellent and my tyre was changed in little more than an hour, while I had coffee. Excellent."

"In particular Clive service and Rab Malik were simply outstanding in their attention to detail to make sure I was looked after properly. I normally use another dealership and can say that I was truly impressed with Rab and Clive..."

"The problem was a buzzing sound and they found the source and remedied it efficiently."

"I had to spend £900+ to sort a problem with the alternator which I don't think needed replacing and still having exactly the same problems I had previously."

"Very impressed to be greeted by name in the car park"

"the last visit was due to a problem was that some work was needed to be done i challaqnged it and it does not need to be done ."

"I will only go there everyone is helpfull everyone wants to lend a hand ."

"Our first visit to the Berry dealership and found them to be of a high standard."

"V disappointed witht the financial outcome of my visit."

"It took much longer than I was told to change my winter tyres back to normal tyres"

"I appreciate how busy the dealership is, but every time I am in contact with them , I seem to spend ages holding, waiting for someone to speak to. People say they will get someone to call back but they don't, and instead I ave to call in again"

"I would prefer my coutresy car to be automatic as is my car."

"Took 3 days to do diagnostic test and then told I needed to buy a new battery...said they tested car with new battery only to be told when I went to collect car that they had no new battery in stock....you work it out"

"Better than previously"