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service experience. can't reach anybody. promised for calls to be returned were not fulfilled.
Not the best. Not able to get in contact with staff. No answer regarding grease stain/mark on seat and door handle. Unsure the work was carried out when I went to collect the car. Call not returned. Eventually had to go back again to have the stains
The service I received was very good, David Coleman was very helpful as always, however I visited over 4 weeks ago and was told I would be called after receiving authorisation from BMW for an alloy wheel replacement under warranty.....still waiting
My car was kept for service all day from 10.00 am. After me calling the place around 4.00 pm , I was told to come and collect the car at 5.30pm. It wasn't even washed!!! I was told that they didn't have the time to do it! I left with dirty car!
end result with Berry was sorted out, but I had to involve the Business Manager to get an issue resolved as the sales person did not deal with situations. The situations could have all been avoided. Business Manager very good
I am embarrassed for BMW that it thinks it is acceptable for a main dealer to use dishonest practices to sell brand new cars with second hand alloys/tires and after market reverse cameras. I may bump this up depending on the outcome of the complaint
I couldn't make a booking on the phone as the receptionists don't appear to give messages to the service agents, and they don't call back, so I booked online. On the day I could not get through on the phone to find out if the car was ready.
Waiting on phone, no feedback, make you wait on pick up. Overall, dreadful service.
My car was booked in to sort an intermittent rattle behind the passenger side dashboard. This took three days to rectify - far too long, especially given that addressing it (I was told) simply involved packing the area behind the dashboard with foam.
Seating area was uncomfortable and waiting longer than necessary
Attention to detail and good attitude.
Always gone above and beyond
Worst BMW experience in my life. The car reported a fault needing urgent attention. The dealer was so busy, said would attend to the car a month from the time of call. Had to have BMW Emergency tow the car, only then the car was diagnosed.
not at all friendly after sales services and also raised concerned using email to customer service email but never got any response.
very unprofessional and poor service. Sent a recovery vehicle to pick up car from Berry Chiswick. Service team not aware if car had been picked up. Confirmed they still have it while receptionist confirmed it was picked up by recovery vehicle.
The car windscreen was not cleaned and the mark on the passenger seat was not removed
See above. Impossible to get through to the centre to book anything in the first place. The service seems ok but expensive. I had to remind the department to attend to other jobs that I had specified when I brought the car in, (windscreen chip)
did not rectify parking light sensor fault on dashboard
I dropped my car off for MOT and brake fluid service. I was telephoned later in the day to say it would not be ready. I was never told this may happen and needed it the following day. Following a lengthy discussion the work was completed.
They stayed open a bit later to ensure I picked up on the same day.
Prompt, efficient, helpful
I wasn't happy with the Customer Service Team - receptionist vague, person I dealt with had to keep 'charging' the keys for other staff... don't understand the value of the person who 'interviews' you when you drop off your car!!!!
The cost of £314 for a 90 min service to a 2 year old 430i with 6000 miles on the clock is too expensive
3 weeks lead time Told I'd have to wait an unknown amount of time because I was five minutes late arriving. Didn't know I was in for a service (thought it was a recall, even though I'd booked on line for a service
Despite the number of employees, no one every answers the phone! This always starts me off expecting the worse. Technically everything else is fine. If it wasn't for Maurice it would be a bad experience.
overcharged; labour charges exorbitant; work carried out I did not confirm; opaque invoice; told I needed a new exhaust then told cheaper solution possible; car not cleaned on pick up; aggressive/defensive attitude when asked for a reduction in bill
As a six time owner of BMWs I have never experienced such an appalling service with BMW. My car was sold to be with faults despite being promised there was nothing wrong with it. I have had to book in it in twice already for repairs.
Everything in the service went to plan apart from the booking experience.
I was not happy with the telephone answering service. It's very difficult to get through. A few months ago, I had to get the MOT for my second car, a BMW and I couldn't get an appointment for the MOT. Exasperated, I gave it to the local Kwikfit.
I waited for almost an hour to be taken to the tube station
I was given wrong informations. If I knew car would have had that many problems I would have bought it.
Work was done as planned
Car was obviously not check before returning to me
It took an entire week to replace the HPFP, I wasn't offered a courtesy car, and the car was returned unwashed with bird droppings and grease on the doors.
The car was delivered without being washed which is not a major issue but reflects on BMW reputation.
Staff always polite, offer tea or coffee, return calls
Tony was very helpful showing me everything
Clumsy customer service. Takes days to receive a reply to emails. Did not fulfil all order requests. Did not mention changes to relevant BMW packages proactively. Did not mention complimentary 7day insurance on a new car until prompted.
Communication could have been better from the salesman
Great team. Very helpful and pleasant.
Delivery date not met. Key fob activates at over 70 yards right through the house. No automatic booklet on how to use the entertainment kit.
brand new 4 series 440i msport was given to us in less than showroom condition. When opening the sunroof it was clear that area had not been cleaned properly. Also grooves on door handles and some parts of interior were not 100% clean. Disappointing!
Completely satisfied with Berry BMW. But I wanted to keep my business local to Bournemouth. And went to Marshalls where I pressure was put on me to make a decision. Incorrect information was given to me about the shadow edition and the deal.
Very good service
Our sales person was very friendly, helpful , experienced and nothing was to much trouble, we was made to feel very welcome in the showroom, all round a great experience
The sales representative was the main reason as I never felt any pressure to buy versus working together to find the right options for my car.
When I picked my car up, it was a bank holiday weekend (25/05/19), that was fine and very positive, but on the Tuesday, I was more than angry with the main receptionists, for me, her behaviour alone, is a reason not to get a BMW again.
Car delivered on requested date.
Brilliant customer service by Paul Watton and Tim Cowper
Gareth Roberts Sent me regular updates and answered my emails and phone calls stright away