The sales team speak to you as if they know you personally, I feel like a member of the BMW family and not just a number or a sale.
My one big issue is that when people undertake to contact you with an update, they never do so. In my experience they always have to be chased.
Very poor service and not value for money. Condescending attitude form staff.
I booked my car in well for service well in advance, I dropped it off the day before the service. No one rang the next day, very poor communication. I had to return my car on the Monday, it was eventually returned returned on the Thursday!
See above. Most annoying thing is that the car has not been repaired - the same problem continues.
There was a mistake in my booking.
Call me and I will tell you.
When I wanted to book an appointment I was told the next available date would be in 5 weeks! time. After some persistance given one 2d later. Car didnt get looked at that day (no time). Had to call again to then learn that car is ready. No curtesy *
It was my first service with BMW and it was what I expected with a highly rated company. Only criticism is that I had to wait well over an hour to collect my car when given a specific time to collect it.
I tried calling several times in the afternoon and the call was not picked up. I have have repeatedly had this problem with the dealership. it makes urgent queries on car service progress and returning missed calls from them very difficult
My car was collected early on Tuesday morning as agreed I was expecting my car back the same day. Around 6pm I realised no one had called me. I called the service dept to find it was closed. I got my car back on Thursday - 3 for a service.
No one answers phone. Issue car was sent in for is not looked at. I now have 2 indicators going off despite paying £289. Appalling service!!
No loan vehicle. No trip to work because of no loan vehicle. Vehicle wasn't cleaned inside when I received it back.
Car seems to be running well after the service.But I have no record of what was done. This is on the key fob, but that doesn't help me to understand what has been done. An offer from a member of the service team to send me details did not happen
See above. Your service reception need to learn how to deal with complaints.
I will never recommend. I have vey bad experience with approved car I bought from BMW. When I had an issue and I came to BMW Chiswick, very poor diagnosis done. They have just reset the CBS instead of fixing core issue. I went 2 times and same thing.
Would have given top marks but car was not cleaned and dirty fingerprints all over offside drivers sort and window. Don't expect my car to come back from servicing dirtier than before it went.
Straightforward, easy to arrange, "while you wait" option, total confidence in their qualityt.
The time given customer care dealt with it .
As above. No consideration/priority given to customer request. No spare switch provisioned for although fault was known on booking in. Work not started until 14.30 although car available at 08.00, by which time too late to obtain spare part that day
The process was delivered exactly as described
I and my car were looked after perfectly from the moment I arrived at Berry's in the morning of the service until the car was delivered back to me the next day. 0.2 deducted for mistakes made by the person who took my booking details over the phone.
My husband dropped off the car for the door to be repaired and when he picked it up the next day, they had not fixed the door even though they said they had. There was too much confusion with want needed to be done to the car.
I am not satisfied by the customer service since the car was not available at the agreed time.
it was quicker than anticipated
complaint email sent - SRNUMBER=1-61313368?376
Prompt and efficient service
Ask yourself the question! Car went with a list of small issues for a one day service. Came back after two days with none of the issues fixed.
Good reception and collection
Again the customer services was bad
All the staff are very helpful. Kept me informed and delivered clean and tidy.
I was updated on progress for the work on my car, the estimate for the work was correct and was carried out well within the anticipated time scale.
The same explanation as above. After complaining, the labour rate was halved (not that that covered a day off of work) and I was pleased that BMW recognised and understood my frustration, hence why I was not "Completely dissatisfied".
Excellent care from the staff
Follow my most recent visit to Berry I was once again pleased with the professional, well organised set up whilst they were dealing with my vehicle
Work was done properly to my satisfactory.
Becouse it was quik and same day
My service advisor was most helpful
Straightforward booking team.
Booking, drop-off and collection were handled with efficiency
Ali the service contact lied throughout the day about delivery time, the service had been completed, the car has left the garage, the car has been vacuumed throughout. He said the car was serviced at around 2pm. I had to phone numerous times in pm.
Prices tend to be higher than independents. Apart from that Berry seem to be ok
It would have been a one star if it wasnt for the intervention and empathy by the manager
Told over and over nothing wrong, then told it was because there was traffic reports on the sat nav????Then told that lots of new BMW cars had faults on the sat nav system and they could not fix the error they were waiting for repair instructions
I have always had my BMW serviced at Berry Chiswick - over the years I think the level of service has dropped - there is not the same attention to detail, for example promising to phone and not phoning, not resetting the service indicator on the car
The experience was unsatisfactory and painful due to the BMW Berry Chiswicks reneging on a pre-approved & pre-arranged service car arrangement without any plausible or coherent explanation.
Had full check done prior to mot and was told problems in the car and so i got them fixed. Bmw failed the mot even after fixing all problems because they found new problems.Now i cannot afford to spend more money on problems.i have paid for mot twice
The service was good, but the wait of 40 minutes between arriving at reception and finally dropping off the keys and confirming what was required so that work could start and I could leave was far too long.
Have used this branch often, but on this occasion the quality of service was appalling!
always completes the job on time
The dealership has been very courteous
Prolonged time in the garage
I look after my car so was not impressed when it was returned to me with oil or some other spillage in the engine bay. I have spoken and emailed Berry but I have simply been ignored.
THE MEETING AND GREETING IS FANTASTIC MY CAR IS INDIVIDUAL ANDTREATED PERSONALLY.
The service to the car was flawless. The car was cleaned to a good but certainly not to an excellent standard. Not nicely dried and still many insects on the front of the car.
Just a very satisfactory experience
The service representative told me there would need to be a realignment when asking my agreement to do the work. When the work was done I learnt this didn't need to be done. I don't understand why this changed - no explanation given.
As I said before Gareth was very helpfull with my choice of car.
Good experience, nice staff doing their job. With regards to the actual car - all is good, but delivery took longer than expected.
Excellent service from Tony Lewis
The whole process has been pleasant, seamless and reassuring. I truly received a first class service.
The car could have been presented with a bit more flair (and not just on the road) - but understandable as there is a lack of space at Berry Heathrow!
Very satisfied but car took longer than expected to arrive
Arrived at BMW Berry Heathrow. Was met, on schedule, by Tony Lewis who conducted the handover. Tony was very polite and everything went very smoothly.
Couldn't of asked for better service. There were no delays in anything. Very smooth handover.
I was well looked after by Sam who was able to answer my questions and help me through the process.
Berry Chiswick is an all- round class act. Would not go anywhere else for BMW or Mini
Easy and pleasurable experience
Paul Watton was fantastic. Decent discounts offered to close the deal.
Ordered the car and arrived quick with no problems. Very satisfied
Good service throughout
Very satisfied with the level of service provided by Tony
Immediate response to initial enquiry, transparent approach to pricing and finance available, regular appropriate communication throughout the vehicle build.
It went very smoothly and Andrew kept us informed throughout.
Tony Lewis was excellent throughout and gave me a good deal on my M140i
The staff at Berry are attentive and have the customer's interests at heart.
My car arrived on time, Andrew had everything ready for me. Andrew set everything up on my radio / showed me how to use the computer.
Andrew Meshreky was outstanding customer support. Down to him I stayed with BMW
Everything was smooth
Every person I dealt with was helpful and professional. No hard sell or pressure in any way - only clear information and good advice.
Andrew kept me updated with everything I needed to know