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I was given wrong informations. If I knew car would have had that many problems I would have bought it.
Car was obviously not check before returning to me
It took an entire week to replace the HPFP, I wasn't offered a courtesy car, and the car was returned unwashed with bird droppings and grease on the doors.
The car was delivered without being washed which is not a major issue but reflects on BMW reputation.
When I eventually got through to reception I explained that I could not be contacted by phone as I was abroad and normally had no mobile reception, so to email me. Despite this (and having to ring again) they tried ringing me.
Perfect experience, except for two areas for improvement: (1) It's almost impossible to get through to Service by phone (2) There was insufficient communication (should have been at least daily) to update me on what was happening.
The onboard computer kept reminding me about the oil change (a car with 7000 miles that did 50% of electric travel) The oil change cost me 329 pounds!!!!! Come on, this is a rip off, we all know how much an oil change it is!!!
Lack of communication
The MOT test was performed well without a problem and the person who dealt with my MOT test were helpful.
No resolution to the problem. No explanation of drive train issue. Long wait for a booking
I've been coming to the Chiswick branch for 3 years and this is by far the worst service I have received. The people who worked on my car I had no issues with and there was a very lovely gentleman who was able to help me after.
Vehicle computer not updated during service
We always received first class service and attention over many years.
No one knows a BMW like a BMW garage, which is why I come back for a service from the place I bought the car
Because of the flood of recall work, it is impossible to get through to the service department on the phone and the work takes longer than the day it should take.
Prompt attention by Service team! Especially from Service Manager, David, and Controller, Michael Chesworth - This is called Excellent Customer Service! And appreciating the Customer! PLEASE convey my appreciation to David & Michael with THANKS!
As already mentioned above
see above: really bad service; technical incompetence; no attention to detail; no idea what they are doing..
As above and the fact that the MOT couldn't be completed to a satisfactory standard as there was a baby car seat in front passenger seat. How ever the seat was placed there by BMW staff as it was in the boot originally. We were never informed
Service is okay, just okay, the representatives don't seem to understand much about the issues, you can be left in the waiting area for ages if you don't remind them you're still there, their product knowledge is also poor I would suggest
Very impressive team there
Already explained above. Now my second less than satisfactory service with Berry Chiswick.
parking is a nightmare, check in is underwhelming, a regular service required nothing special. didnt get a car wash, or an explanation of what was done
The information I was given beforehand on the phone was different to that provided on the day
Took so long to have appointment, they didn't even find the problem and lied to me
Telephone handling / switchboard at Berry Chiswick is appalling. This is my second car...so I have been going to the garage for at least six years. It is always consistently appalling. It is impossible to get through to reception.
Everything about my experience with this dealership has gone down over the last year. I have nothing good to say about any of the experience I am afraid.
It was terrible overall had to called up to find out what's happening to my vehicle,was told I will get my vehicle by the end of the day it was booked for.
I was misquoted for the service by Mr Jake Brown who obviously did not know what he was doing. My car was only taken in for it's service 3 hours after I arrived (even though they knew I was waiting for it)I left and had my car serviced on Thurs 11.03
Insurance policy for Smart Repair sold to me was poor quality and resulted in unnecessary damage. Work sub contracted to 3rd party who does not meet BMW standards.
Told car would be done at 5 for pick up and not ready til gone 6; also on dropping of car there very early but car park was full so waited nearby and then several people turned up later leaving their car in the middle of the car park leading to delay
Service was good even though staff were vague with giving out requested information
3 days for a service and m o t m o t only done on the day I was told at the end of the day they could not do the service due to recalls
Turned up, no record of my booking. Rebooked for around a week later, dropped car 0800 for simple oil service, was called at 1600, car not done. Left car overnight. Messaged to confirm car was done and ready 0930. Collected 1730, not washed or vac'd!
I was quite disappointed to find out it was an extra £20 to hire a car for when I had to put my car in for service.
Sometimes trouble getting through on the phone. Car service, door to door, employees -- all great.
Nothing to say really.
Repair for the car was booked exactly a month in advance. A day before the appointment day at 6pm we received a call to cancel appointment or re-book it. I had to contact the manager to intervene and resolve the problem.
From my car not being started the day it was supposed to be done ,then me losing the car all weekend to then 3 different prices, to uninformed blaze staff
I have driven BMW all my life from 2002TII.30 CSL . 530D now 520DM Sports.No more BMW for me,
the sales manager did take the time to speak with me but it all in defence of BMW and no financial incentive was given
Car was still dirty when I got it back.
Unfortunately due to their being very busy I was kept there until after closing time (also the work needed/service) and had to have the MOT done on a different day.The work started late and as I was waiting there it was a long day for me as I at 9.30
Left feeling a valued customer
Dropped car off at 8.30am was told it would be fixed as i had a disabled son to collect from school, later that evening i got a call saying it will bot be done so take the car home.
Not at all. Please see above There was a warning light which has not been addressed. I called the garage after the service regarding this but no one called me back
Availability of appointments was limited resulting in waiting several weeks. The service team are not particularly polite and every visit involves waiting around. The car was with Berry for over two days but was not washed before return.
The parking arrangements were atrocious. Nowhere to leave car on arrival, told by reception to stand with car in the road, ticket on car when i collected it which i left with the service manager. You are over trading on that site!
I was booked for a fast tract service and therefore it was done quickly. However a long queue to wash the car and I had to leave by then so car was not washed.
It took 3 days to change two tyres and do a breaking flyid service.
I had a worrying problem with the petrol feed but this was rectified within 48 hours, and I was kept informed of progress throughout. The oil was changed and it was suggested I renew the rubber windscreen wipers at the same time which was v. useful.
1. Very difficult to contact the service dept. Phone always busy, no call backs when promised. 2. Took weeks to get an appointment 3. Car returned unwashed.
My car dashboard blacked out and BMW dealt with this promptly arranged car hire and also carried out my service which was overdue whilst they had my car Staff at BMW very attentive and professional
Car delivered on requested date.
Brilliant customer service by Paul Watton and Tim Cowper
Gareth Roberts Sent me regular updates and answered my emails and phone calls stright away
Please see the above.
Tony Lewis is a legend!
Efficient, helpful staff - no problems.
Sales team made the process very easy. There was a slight misunderstanding between dealership & insurance company (I was getting a replacement for a stolen car)but was resolved with minimum fuss
The salesman Ryan was excellent. However there was no activation code for the navigation. Hence this was poor.
Dealt with Tony Lewis in Berry Heathrow. Not the usual sales person, he is passionate about cars and is knowledgeable about the models he sells.
Sales Manager (Ashley) and Our main contact Paul Watton we're both very helpful and straight forward. Paul spent significant time with us exploring multiple car options and was keen to work with ya to find a mutually acceptable deal.
Great service and beautiful car
Car delayed at the port despite receiving automated email saying it was on the way to dealer.
Because of the service revived by Tony Lewis
I dealt with Tony Lews at Berry BMW, Heathrow and from first contact to final hand-over, he was professional, courteous and fair. I wouldn't hesitate in ordering my next BMW from him!