Car was due to be checked same day and it took two days
The employee who handle my car is very good and i am happy with his service but my experience with the car not happy at all
I left the car for an MOT and I collected it with the window motor broken. BMW say it is not their fault. I asked the centre to take responsibility and to take my car back to be fixed. I will see if the centre will accept it in 2 weeks time.
My (Fastlane) service went overtime and I had to ask if everything was completed as I had to go. The car hadn't been detailed so I drove away feeling a little overwhelmed at paying a premium for the service, being late and not getting the valet perk.
Overcharged. Online prices are a sham. Charged almost double online price for vehicle inspection and 25 per cent extra for standard oil and filters service.
Kept well informed on progress, excellent service.
Work was done quickly and too specification.
When I tried to call in response to email advising of MOT requirement neither telephone nor email was answered. When I finally did get through after 2 weeks there was a problem to fit me in!
I cannot give full start to the customer service received. The customer after-care/repair team was not as great... cold welcome, robotic...
The service manager is perfect The actual service is poor as I asked to fix my problem that my car is pulling left during braking. No one fix my problem for 9 month now.
Friendly, knowledgeable & informative personnel. Although, the car wasn't cleaned (area wasn't in use but, said Ed could bring it back any time to have this done).
Nothing is to much to ask. By the way, I love your coffee.
Well handled through all stages and car returned spotlessly clean.
I booked a service to replace the front brakes but they didn't have them on the booked date despite booking 3 weeks in advance. They kept my car without my consent for extra day, light not reset, no service stamp, breaks squeaking and car not washed
I was told I need completely new breaks when the computer in the said I only need new pads. When I took my car to a different garage they said I've got 25000km left on the discs and front pads.
I will not be getting either of my BMWs serviced there again and I plan to add to the rest of the terrible reviews on google soon.
My car went into bmw , I practically had to arrange my own courtesy car , which should be done for you
Overall very poor customer service. Also, I had bought a five-year service pack when I got the car and was then told that this brake fluid service was not covered as only one was allowed in the 5-year term so the original service pack was mis-sold.
Again used you before and it was ok, disappointed with the customer service side of the experience.
I fond my service advisor friendly and helpful. The work seems to have been done satisfactorily. The drawbacks are that Berry Chiswick is difficult to contact on the phone: often left on hold for long periods, and difficult to get to without car.
Park Lane always clean my car. Berry didn't.
Long story but from start to finish and after sales has been a joke. Been a bmw customer for 10 years and never been let down like this
Health check done on the car and recommended, but have to go elsewhere for tyres to be fitted before taking in for annual service and MOT. Why can't they be fitted by BMW?
The last 3 or 4 times I have used Berry, nobody ever answers the phone in the service department.
The car is now safe to drive.
The work required cost more than £1100 and the explanation given was quite technical and not completely convincing. I`m not sure that I got good value for money.
8.5 hours for a brake fluid service, I arrived at 8.15am to make an early start and quick turnaround. After all that time the car hadn't been washed. I could not get any progress report as Berry do not answer the telephone.
Not the best. Not able to get in contact with staff. No answer regarding grease stain/mark on seat and door handle. Unsure the work was carried out when I went to collect the car. Call not returned. Eventually had to go back again to have the stains
My car was kept for service all day from 10.00 am. After me calling the place around 4.00 pm , I was told to come and collect the car at 5.30pm. It wasn't even washed!!! I was told that they didn't have the time to do it! I left with dirty car!
The service I received was very good, David Coleman was very helpful as always, however I visited over 4 weeks ago and was told I would be called after receiving authorisation from BMW for an alloy wheel replacement under warranty.....still waiting
service experience. can't reach anybody. promised for calls to be returned were not fulfilled.
end result with Berry was sorted out, but I had to involve the Business Manager to get an issue resolved as the sales person did not deal with situations. The situations could have all been avoided. Business Manager very good
I am embarrassed for BMW that it thinks it is acceptable for a main dealer to use dishonest practices to sell brand new cars with second hand alloys/tires and after market reverse cameras. I may bump this up depending on the outcome of the complaint
I couldn't make a booking on the phone as the receptionists don't appear to give messages to the service agents, and they don't call back, so I booked online. On the day I could not get through on the phone to find out if the car was ready.
Waiting on phone, no feedback, make you wait on pick up. Overall, dreadful service.
My car was booked in to sort an intermittent rattle behind the passenger side dashboard. This took three days to rectify - far too long, especially given that addressing it (I was told) simply involved packing the area behind the dashboard with foam.
Attention to detail and good attitude.
Seating area was uncomfortable and waiting longer than necessary
Always gone above and beyond
Worst BMW experience in my life. The car reported a fault needing urgent attention. The dealer was so busy, said would attend to the car a month from the time of call. Had to have BMW Emergency tow the car, only then the car was diagnosed.
Ryan Coleman, the sales executive expert in Motability, was very knowledgeable and really efficient. He reiterated his availability for any clarification after delivery of the car. The personalised video message post-purchase is a nice touch from BMW
Everything went smoothly from the day I brought the car to the day I collected it. I dealt with Sam Galachyan at BMW Berry's on the Great West Road and he was very helpful. Any questions I had he always responded quickly.
You went above and beyond to meet my expectation and exceeding them
Motablility car deliverd to adaption company and back to BMW with no fuss and ready to collect after coming back from holiday.
Tony Lewis was fantastic and a pleasure to deal with.
Very happy, although there were a few questions which slipped through the net. (Also, concerning the website, I was unable to save my car configuration and I was not able to get one from the showroom.)
The whole customer experience process was done very well and I really appreciated the help, and patience!
Stefan Loots knowledge, patience, eye for detail and knowing his customers is a breath of fresh air compared to others. Charlie is a gentleman who understands what the customer wants and knowledgeable of which he shares with his customers
We were looked after and kept informed by all members off staff but especially by Sam Ghalachyan,who maintained a regular communications update and had a personal approach.
The only reason I have chosen this rating is because I haven't collected the car yet. And, while on the subject, I do not appreciate being hassled complete this survey before I have the collected the car!
Simply because the staffs were so helpful, knowledgeable and friendly. especially the gentleman GARETH ROBERTS.
Iain James did a fine job
Excellent service and caring advice about my needs...
Salesman, Sam Ghalachyan, was well informed and tried his best to answer very specific questions of mine. He knew I was detail oriented and made sure the car was well prepped.
Berry Chiswick
Brentford
