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ABOUT Berry Chiswick

You can get in touch with us at Berry Chiswick by giving us a call.

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

overall I would still say service was good.

Service

Job done in the agreed time. It was an MOT and a tyre check a week before the booking gave me a comfort that a true I needed to have changed could be done on the day from stock in the garage. Previously run flats had been out of stock....

Service

See above

Service

I called to make an appointment fr a recall that was issued on the X1 and thought I would book it in for the service at the same time - I asked for the car to be picked up and was told there is £10 charge - I refused to pay this .

Service

Service department didn't pick up phone after 45 min. Reception refused to take simple message for service department. The service was then cancelled for no reason!

Service

They diagnosed and fixed the problem with my car

Service

It’s quick and efficient

Service

The process was quick and effortless. Bob was very easy to deal with. LOVELY CHAP!

Service

Overall very satisfied, had to wait for around 20 minutes when we collected the car as they were short staffed in service that day, and the car wasn't perfectly clean when we collected it, but overall the work was done well and video update was good

Service

Berry Heathrow couldn't collect on required day so used Berry Chiswick (for first time) who could. However they didn't turn up on that day and after phoning, although they traced my original call, it still had to be rescheduled for a week later.

Service

my car came back promptly with all the glass removed, my car cleaned and i felt like i'd been looked after and cared for.

Service

I was updated regularly

Service

Seamless trouble free vehicle service

Service

No problems, efficient mot and on time

Service

Quick and efficient

Service

As above - everyone was friendly, courteous and clear in their communications with me. Car was handed back to me nice and clean too bar few marks on th inside which were wipeable.

Service

I used the car delivery and collection service. Despite expressing my car be returned at a specific time the following day, it was delivered back 2 hours later than scheduled. I needed the car to get to an important meeting, very annoying.

Service

Great customer service. Only quibble is that the person who drove my car back from the garage left the headlights on (this has happened with previous drop offs, even though it was not dark). Unnecessary battery drain as I don't use car regularly.

Service

I would have appreciated the Service Representative not announcing at full volume to the full client waiting area 'your car's failed it's MoT'. It's not a great feeling.

Service

I was really satisfied with the chap who saw to me on the day - helpful, quick and understanding. I forget his name but hopefully it’s on the system and you can pass on my thanks.

Service

Service was for recall on driver's side airbag. It was carried out promptly, as booked; personnel were helpful. Car was cleaned inside and out (it needed it too!).

Service

Excellent service and customer attention

Service

Quick and easy

Service

same reason

Service

Helpful, Fast and Responsive.

Service

See answer to question 1.

Service

The service was carried out promptly on the agreed day and completed earlier than I had expectedI've given a "very satisfied" rather than a "completely satisfied" as I feel a query relating to a previous repair wasn't dealt with - I may be wrong!

Service

you offered the wonderful service of collection and delivery of the car and I liked the fact that you went above and beyond what was required for the recall

Service

Quick and efficient

Service

The video was hard to understand and not sure of the real value of this.

Service

See 1 above and had to wait a long time when picking up the car without being given any idea of timing i.e. how long the wait was going to be

Service

Cars been in workshop twice for the same issue (oil leak) both times the car was with bmw for over 3 weeks. Although now it seems the oil leak is resolved their is a bad smell coming into the cabin of burnt oil. So car will need to go back again

Service

Had take make a number of phone calls to get the car back, it eventually arrived at 18:15

Service

Friendly service

Service

my service light is still on in my car

Service

As long as I get car back in time I will be very satisfied

Service

The service rep Bob Sharples, was very knowledgeable and courteous. He kept me in the loop at all points and I never had to chase him for updates.His advice on resolving the outstanding issues was helpful.

Service

Efficient - though long waits to get anyone on the phone.

Service

A series of calls each time tackling the immediate problem but not looking at the entirety of the experience. It would have been much better to receive one call explaining the entire situation with possible solutions.

Service

The valve of one of my tyres snapped off while I was adjusting the air pressure at a service station. The recovery and service from BMW was excellent. But the valve shd not have snapped in those circs and I shd not have had to pay for a new one!

Service

I dropped the car for my first service in Berry Chiswick in Isleworth. No one explained what service they will do and i told them that mobile charging port not working (lighter unit). when I went to pick up the car was not cleaned and no car washed.

Service

Agreed to have tyre changed, they did not order the correct tyre so couldn’t have it done. They also asked me to pay for the change then contact BMW protect myself afterwards, it felt like they couldn’t be bothered to look into things properly

Service

Pure awesomeness guys! Thanks a lot!

Service

Completed the service within the time estimate

Service

Everything was very smooth EXCEPT a longer than expected wait time for the scheduled work to be completed. It was not exactly clear why this delay was as long as it was. The waiting area was comfortable, the ambience good.

Service

I could not fault the service

Service

The recognitions forgot to register the service in the electronic log so we had to drive back to have them do it. Now the car says it needs a service in another 1600 miles. That's why I've given you this answer

Service

Quality of the employees

Service

Completed whilst waiting, straightforward and simple.

Service

Good professional service.Constantly kept abreast of developments and progress of the servicing of the vehicle.

Service

this service was because my car was being recalled. It was done on the spot together with a car wash whilst I was enjoying the hospitiality

Service

car was delivered at 8am and returned at 10am as requested.

Service

R/O/W tyre valve cap missing before service and not replaced, so clearly tyre pressures not checked. Reminder that service required still showing on dashboard after service. Sloppy.

Service

Thank you for the lift to and from the station when I dropped off and picked up my car.

Service

They sourced and fitted my new winter wheels to my timeframe

Service

Very poor quality in the work. A repair made by them failed quickly (while abroad) as they forgot to check and tighten a connection. Repaint of lower air dam started to flake quickly after. Latest MOT was subcontracted to a tyre replacement shop.

Service

Excellent Customer service & prompt colletion. kept me informed throughout the day of cars progress & returned in time.

Service

...on calling at 4:45pm I was told they needed my vehicle overnight due to the update still running. I was at my work address and live 30 miles away and BMW Berry didn't have a car for me! Luckily I arranged access to another vehicle to get home

Service

Bob Sharples was amazing and was very friendly

Service

Berry has been good .

Service

When carrying out a service you're supposed to show you actually care. I had a simple brake fluid change and BMW failed to realise the car needed an MOT. Surely this is a basic check you should do? It's free to check on the gov website so you ought t

Service

Quick and efficient. Everything that I was told were carried out and looked after well.

Service

Delayed for 1 week but other than that a satisfying purchase

Sales

Completely satisfied with the whole process; service has been of a very high standard and my order has been dealt with promptly, and updated when asked.

Sales

The BMW Centre was great the service was the best I have every had , All the team and staff were helpful .

Sales

Again made to feel special and service first class

Sales

Everything was super easy to complete. Part ex was straightforward and my car was prepared to my specifications with minimal chasing or need for additional input from me.

Sales

I purchased a new 520d SE Auto saloon from Berry Chiswick who were introduced to me by CarWow. All staff I met, from reception, the owner of the car I used for a test drive, to sales staff, notably Gavin Bachetta demonstrated BMW excellent service.

Sales

Excellent customer service at the Berry Chiswick. Stefan the agent was very helpful and shared his expertise on the BMW car.

Sales

Only reason it wasn't a 5 is that the handover had to be done out on the lot. I'm not too fussed, and the site is obviously small so space wasn't really available.

Sales

Sid was very accommodating of our unusual circumstances, which would have been difficult for any other dealer.Sid was always responsive and polite.Sid quickly worked out what would suit us and made it happen.

Sales

My car was delivered when promised, what more can you ask.

Sales

Once again, Tony Lewis gets all the credit here.

Sales

loved the updates and videos of my car being made

Sales

Fully met all my needs

Sales

Tony Lewis was fantastic to deal with.

Sales

Excellent, hassle free communication. Nothing was too much bother.

Sales

took a little longer than expected, but quality was on point

Sales

Ryan was courteous, friendly and a pleasure to do business with. He explained everything clearly and made the process incredibly smooth.

Sales

Great experience from Berry BMW.

Sales

The experience during purchase and delivery was extremely quick and seamless!

Sales

Cannot fault the Purchase and Delivery - my contact (Tony Lewis - Berry BMW) made it as perfect as it could have been.

Sales

Hamzah Dar was informative and knowledgable on the product without making me feel pressurised, pleasure to do business with.

Sales

Happy with everything although would have preferred to have picked up the car at the main dealer facility rather than the storage garage

Sales

Communication could be better I had to email and phone to find out about what was happening with the car

Sales

Deal was good.

Sales

BMW kept me appraised on the various stages from production right up to when the car had left the factory. The salesperson arranged a handover date that was convenient for me.

Sales

Service was good, was the only showroom that followed up my visit!

Sales

The sales person was on leave on the day of hand over and it appeared that the branch wasn't completely aware that i was coming in to pick up the car. But the colleagues did do a fabulous job of pulling up their socks and getting me into the car!

Sales

Very smooth and easy purchase and collection

Sales

I wish every dealer was as good as Tony Lewis at Berry BMW

Sales

Tony Lewis is a great car who does what he says and offers unbeatable service and value.