All good re actual car. Telephone contact not so good.

Very friendly peoples.

I mentioned a few times to the staff i needed to change my front passenger side tyre and they did not do so until an hour before picking my car up. Furthermore my car tyre had white residue left on it that they did not clean and after 2 weeks remains

Made servicing convenient by picking up and dropping off the car. Carried out the service at relatively short notice.

From booking to service and then collection it was super easy process

I appreciated the excellent service received from your staff, Dave Kandohla, when I recently brought in my car to your workshop. He was friendly and helpful and very customer focused.

Because I have had cash and sunglasses stolen from my car.

The service was done within 90 minutes of waiting. The car was cleaned. The waiting area was good as I could do my reading while having coffee.

Too many cars booked in on the same day. the suggestion was that it could be left overnight as they were very busy. With pressure the assistant managed to get it ready for 3pm as I had to be somewhere else.

Biggest mistake, i made of my life. I bought another car from them thinking they will give me better service for a good customer, the return experience of the car again horrible i was made to pay 736 GBP. Mangers never responded after promising Calls

Easy to book in etc but having said I would be there to pick the car up at a specific time I had to wait over 45 mins to get it and it hadn't even been washed

The service alround in Berry was good and I would not hesitate to recommend it to people

Did not mention that there was a collection/delivery charge when booking made. Where is the service report, not had one each time the car has been serviced.

Loan car was poor quality.My car was kept for service for 2 days.Had to pay an additional day insurance for the loan car although I kept the loan car for only about 48 hours.

Arrived at Berry Chiswick at the appointed time for a booked service (having taken time off work to do this), and was kept waiting for 30 minutes before being advised that the parts required for the service hadn't been ordered when service was booked

The work was done on time.

Issues were rectified after few visits but i would say they did not let me down once i have raised a complaint with bmw

The service was brilliant. My sales man made me feel comfortable in making a huge purchase and was very kind and friendly.

the lady who dealt with me at service reception, ive been there for years and shes always giving me good service, her name is erica

The biggest issue is that I was told I would be contacted when the car was ready for collection and I never received a cal.

Michael Chezworth is always very easy to deal with hence he made my experience perfect

Car returned before promised time, work complete, car clean, staff friendly.

100 per cent due to the expertise and character of Paul Watton, BMW Sales Executive, Berry Chiswick, Brentford - he is a credit to BMW & a represented my perception of a sound salesperson - respectful, insightful, knowledgeable and real/honest.

I’m not sure how you can improve upon it.

Price was great, customer service was amazing and overall expectations was met

It was a good service. We had expected the car a few days earlier but it wasn't a big deal. The dealership agreed to keep the car until we were back from our holiday. The staff have also said if we have an questions to about the car, to call them.

very informative from Ryan Coleman moreover was given a warm thank you from sales manager Ashley