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3 days for a service and m o t m o t only done on the day I was told at the end of the day they could not do the service due to recalls
Sometimes trouble getting through on the phone. Car service, door to door, employees -- all great.
I was quite disappointed to find out it was an extra £20 to hire a car for when I had to put my car in for service.
Turned up, no record of my booking. Rebooked for around a week later, dropped car 0800 for simple oil service, was called at 1600, car not done. Left car overnight. Messaged to confirm car was done and ready 0930. Collected 1730, not washed or vac'd!
From my car not being started the day it was supposed to be done ,then me losing the car all weekend to then 3 different prices, to uninformed blaze staff
Repair for the car was booked exactly a month in advance. A day before the appointment day at 6pm we received a call to cancel appointment or re-book it. I had to contact the manager to intervene and resolve the problem.
Nothing to say really.
I have driven BMW all my life from 2002TII.30 CSL . 530D now 520DM Sports.No more BMW for me,
the sales manager did take the time to speak with me but it all in defence of BMW and no financial incentive was given
Car was still dirty when I got it back.
Unfortunately due to their being very busy I was kept there until after closing time (also the work needed/service) and had to have the MOT done on a different day.The work started late and as I was waiting there it was a long day for me as I at 9.30
Left feeling a valued customer
Not at all. Please see above There was a warning light which has not been addressed. I called the garage after the service regarding this but no one called me back
Dropped car off at 8.30am was told it would be fixed as i had a disabled son to collect from school, later that evening i got a call saying it will bot be done so take the car home.
Availability of appointments was limited resulting in waiting several weeks. The service team are not particularly polite and every visit involves waiting around. The car was with Berry for over two days but was not washed before return.
The parking arrangements were atrocious. Nowhere to leave car on arrival, told by reception to stand with car in the road, ticket on car when i collected it which i left with the service manager. You are over trading on that site!
I was booked for a fast tract service and therefore it was done quickly. However a long queue to wash the car and I had to leave by then so car was not washed.
It took 3 days to change two tyres and do a breaking flyid service.
I had a worrying problem with the petrol feed but this was rectified within 48 hours, and I was kept informed of progress throughout. The oil was changed and it was suggested I renew the rubber windscreen wipers at the same time which was v. useful.
1. Very difficult to contact the service dept. Phone always busy, no call backs when promised. 2. Took weeks to get an appointment 3. Car returned unwashed.
My car dashboard blacked out and BMW dealt with this promptly arranged car hire and also carried out my service which was overdue whilst they had my car Staff at BMW very attentive and professional
If you are able to get through on the phone, it cuts off when your call is passed through. I even had to physically drive there myself to get a booking
Service was ok, but can be so much better if staff actually cared and weren't just there because its their job .Both times I've visited I've had to escalate matters to obtain a satisfactory resolution. Am considering changing dealership
MOT and pre warranty checks carried out efficiently
Getting a suitable appointment took around a month. Over £500 for a standard service, the one after the 5 years / 50,000 miles service plan expires. And then offered a quite for £2,500 to replace a clutch on a car that has done only 32,000 miles.
I am happy they found the fault this time round, but not happy I had to pay twice for the same fault.
The service department lacks customer skills, right from the start till the end. The lack of knowledge at the Recpetion was extremely poor. Spoke to two managers who weren't helpful either just brushed me off with excuses and even made comments such
The service over ran so I had to forgo the complimentary car clean
Staff are efficient and helpful.
There was no confirmation of the appointment by email or text.
The service was done on time and Berry's made an effort to complete it early in the day as I needed to collect the car in the early afternoon. The price was fair. The main issue with Berry's is the telephone service - see below,
When I came I was coming to check if I can have an appointment The guys managed to service my car same day , really happy with the service
They were unorganised and no customer interaction. Everything was rushed but in an unprofessional manner
You did "precisely what it says on the tin"
As far as I know the work was done OK. Customer service was poor. I booked for a specific time for a battery change, but the service advisor did not know what it was in for. When the work was completed I had to chase the advisor to release the car.
See my previous explanation. It's enough to make me consider switching back to Audi.
I'm not convinced your staff are honest. My feeling is that they will do what is needed to get their commission
Rude unwilling to help
Prompt efficient and curteous service
All went to plan
Car repaired and ready on time and staff very helpful
The lights need replacing under warranty - been replaced with a defective part and no response
Initially couldn't find my file but then after that was resolved it was smooth sailing
My car still says it needs a service as the failed to reset the computer. The car came back with the tyre pressures low (clearly not checked). Impossible to know what else hasn't been done. Still awaiting manager call and told they won't pick up.
Helpful staff comfortable waiting room with wifi so I just got on with work would love it if peppermint tea was available!
Booked car in for the Thursday for day quick service. Rang the office like 5 times no response about when finished. Then told some excuse and needed to be keep over night. Then on Friday again rang like 5 time and told only at like 6pm car was ready
Service centre must have problems....completely lost trust in the place now...will go elsewhere next year
Staff friendly, only issue was with getting appointment on line, see below
I was without my car for 10 days while Berrys waited for BMW to authorise a replacement part . Why did it take BMW so long to authorise this ? - it was broken. The contact during this 10 days was infrequent.
The car was booked in over a month prior to the appointment. got a call at 4pm on the day to say the car had not been done and would i need it over the weekend.
Booked car for a brake fluid service months before.Received a call at 3pm stating that they could not complete the basic service. I had to loose my temper to get this done. Diff is leaking, under warranty and have not had a call to get this replaced.
I am unable to trust the garage any more and will never return there and will advise friends of my experience. A brand such as BMW should mean complete quality and ability for driver to trust. Brentford failed to deliver this.
Positives: able to book service online. Some staff were very helpful for example the person who helped me park when I reached the centre. Negatives: car not delivered on the day. I had to chase to get status. Cleaning was not done properly.
Also the car brakes keep screeching even though they been changed by BWM berry at cost to myslef. I bought a brand new BMW and I was charged for a service even though I had a service pack on the car and am currently fighting to get the money back.
this is for the 1 series NOT X5
I have bought new BMWs cars through Stevenage and Berry Chiswick and always used them for regular services for many years. My car is a 2016 plate so I will change the car soon. None of this surprisingly appears to have been taken into consideration
Workshop good, customer service lacking. The gentleman I dealt with directly was great keeping me informed. The job took 2 days & I was told a courtesy car would be supplied. No call/car supply, & pickup took > hour to bring the car from the workshop
Very good I'm happy for everything
I was told I will have my car back the next day. I didn't get it back till next week. No courtesy car was arranged when I asked for one later in the week.
The software upgrade appears to have worsened the issue with regards the miles I achieve from my electric battery
On time, easily booked.
It was good. picked up the car and delivery it back home. However, the time it came back was very late and I had to stay at home all day.
body shop service much improved since my last experience of Berry Chiswick and service very efficient and helpful including car loan
I dealt with Tony Lews at Berry BMW, Heathrow and from first contact to final hand-over, he was professional, courteous and fair. I wouldn't hesitate in ordering my next BMW from him!
Surinder Sidhu was brilliant. Very approachable, replied to emails out of hours and did everything ahead of time.
Sam from the sales team was exceptional from beginning to the end of the process.
Delivered all expectations
Because Tony was awesome. Took ages to show us how the car works and all of the technology contained in it.
Very quick and easy
again all down to Tony Lewis
Nice salesman, professional and friendly.
Kept fully updated and informed right through to handover from Tony Lewis (salesman) very professional
Tony Lewis the salesman made me feel special and made me even more excited about the car I was about to pick up.
Tony Lewis is a gem. He should be your brand ambassador.