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Prompt, effective, courteous, good communication and very helpful in submitting a tyre insurance claim on my behalf.
I Find the Sid excellent as he has assisted me with my last few car purchases
My car was scratched and no one bothered to tell me and the wash was also not done properly I had to bring the car back straight away for clarification
Work was done fine, usual lack of friendly Berry customer service, and appalling attempt at cleaning my car.
Not pleased by the service and the lack of customer engagement
Very friendly and professional standard of set
Car seems ok
Both the people I dealt with, one on the phone and the other in person were completely distracted. When I came to pick up my car, I was directed to the waiting area and had to wait 40 mins for my car despite me asking a few times. I felt ignored.
quick and prompt service polite and courteous service staff
The car was booked in for oil filter and micro filter change as part of first service. Microfilter wasn't in stock so had to return and wait for an additional hour to get microfilmer replaced on a different day
For reasons outlined above. We have had to take the car back there's times in total and as yet have not received any cause. I think it would have been nice to have been offered some sort of compensation or gesture given the problems from the get go!
I recently had an ACE 2.0 fitted. However, the app is not fully functional and I am having problems getting advice and feedback from the Parts Department. On collecting the car after installation, there was no tutorial or assistance.
The account manager, Molly Mansell, was very helpful.
service was good but the car was not completed in the day. this was very disappointing - other cars were given priority. At no time was there any apology for this.
Fairly functional experience. MOT certificate received. Mediocre valet - parking coins cleaned up but car not vacuumed fully. Reception staff were a real bundle of joy, were they headhunted from a GP surgery reception?
Based on this visit my problem was fixed but this was a secondary visit. I asked for my car to be washed whilst it was there and it was not done! I also had an MOT, this was fine, I followed the recommendations.
I was trying to explain that the EGR Cooler (recall letter) may be responsible for my DPF problems. no one try to listen to me. when I was collecting the car I was asked to book another service and pay for the service.
Gearbox still has issue. Issues not resolved. Told high oil consumption is normal. I know it is not. Told noise from rear due to worn rear brake pad. iDrive say I still have 31 thousand miles of life left. Go figure
The pick up and return service is a blessing
I came in for a pit lane service therefore known 90 min wait. i was informed at arriving that the wait would be a little longer (15min), plus extra 15 min if i wanted a wash, which I said was fine. but in the end it was 3 hrs
Car taken in for a part recall, only to be called next day that the part was not available so had to take back next week. To top this, when the car was delivered at home, the delivery guy left my car key with a neighbour! Shockingly bad behaviour
The car was called for a recall and post that there is a new engine sound started that the bmw engineers are not able to detect so far as to what's causing it.
Service/MOT was good, although took a little longer than expected as the car needed to be kept overnight. I was disappointed that the car wasn't cleaned before its return. I appreciated the collect/return service.
the car was dropped off but the driver managed to curb my alloy wheels whilst parking up the car, i did not get any statement of what had been carried out to my car. also i had to email and ask whether their was any service or recall due on my car.
I am very satisfied with the service at BMW Chiswick.
Refused to fix prematurely worn button on 6 month old car accusing me of pushing it too hard.
Excellent service over several years. Car is collected and returned for a very reasonable charge and always comes back spotlessly clean.
Did all work nicely and quickly
very good customer service, thank you Linda.
I was told incorrect info on the phone which meant I had to leave my car an extra day as the correct part had not been ordered. When I returned for the car - I was then left waiting for 20 mins before being served and had to chase myself.
As explained above.
Sidelight fault not repaired in the 3 days, this was't communicated with us , we were under assumption it would be finished on Thursday. Replaced back tyre had different pressure to other back tyre and was still covered in white residue.
Everything I mentioned above. Had to ask to speak with the manager, I think his name Steve. First person that was helping me said she would call me the next day at 12.. no call I called and was told I would receive a call at 1 no call....
The service simply wasn't completed - a service can be either right or wrong. I am now inconvenienced to have to come to you and wait for someone to be available.
Nick, the service agent was very helpful and provided all information and kept me updated throughout the day. Car was ready on arrival at the service centre and the bill explained in full detail to me. Service agent also fitted new rear wiper.
Service was good, but communication should have been better. On initial booking in the response of the service rep should include working with the customer to solve the problem. On this occasion the attitude appeared very much that it was my problem.
Hugely satisfied with the service I received. David king made the whole process easy and enjoyable when collecting my car. Even over the Christmas period he was giving me information on where the car was and when it would be ready,
Dealt with Tony from first contact through to handover.
Well informed friendly sales team. I was kept up-to-date with the progress of my order and the car was ready to collect on the date promised.
The sales person I dealt with was awesome, easy and simple
Good dealer, and Nim Sisodia was helpful, but the car itself was 1.5 months late.
Tony Lewis was great to deal with, making the process simple, straightforward and easy. I completed the purchase with ease from over 200 miles away from the BMW Centre. BMW Centres near me have never been this easy to deal with.
See above. Was met at reception, offered a drink, and was with Tony within 5 minutes.
Our salesperson was very helpful in explaining all the options that were available in the vehicles - both positive and negative based on what we typically use out vehicle for and the type of driving we do. He was also very punctual.
Brilliant service from start to finish from Tony Lewis at Berry BMW.
Mr Sidhu was absolutely lovely- professional and efficient from start to finish.
Syed helped us a lot with the purchase process. The delivery time was a bit long though even though we picked a new car that was currently available.
Good customer service
Really good customer service
Berry Chiswick is an excellent centre. All the staff are polite and helpful at all times. Sam kept me informed with regular updates of the vehicle's status and Sid was patient with the handover of the vehicle. Reception staff always happy too.
Not happy at all with there customer service