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ABOUT Berry Chiswick

You can get in touch with us at Berry Chiswick by giving us a call.

Meet the team

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Peter Johnson

Head of Business

Darren Harness

General Sales Manager

Ashley Slaughter

New Cars Sales Manager

Stephen McCann

Approved Used Car Sales Manager

Tim Cowper

Business Manager

Marc Pferdekamper

Sales Controller

Nic Warwick

Digital Transformation Manager

Nigel Bennett

New Car Sales Executive

Sam Ghalachyan

New Car Sales Executive

Surinder Sidhu

New Car Sales Executive

Ryan Coleman

New Car Sales Executive

Paul Watton

New Car Sales Executive

Rooz Pazhand

Used Car Sales Executive

Chris Hitchen

Used Car Sales Executive

Syed Hussain

Used Car Sales Executive

Laila Elsi

Used Car Sales Executive

Hovannes Khoroz

Used Car Sales Executive

Charie Sandstorm

Product Genius

Philip White

Sales Manager (Shield Drive)

Ash Bhamra

Used Car Sales Executive (Shield Drive)

Ayyoub Mrimou

Used Car Sales Executive (Shield Drive)

Adil Elazouan

Used Car Sales Executive (Shield Drive)

Andy Ringer

Used Car Sales Executive (Shield Drive)

David Coleman

Aftersales Manager

Bob Sharples

Service Manager

Julie Beckett

Bodyshop Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was given wrong informations. If I knew car would have had that many problems I would have bought it.

Service

Car was obviously not check before returning to me

Service

It took an entire week to replace the HPFP, I wasn't offered a courtesy car, and the car was returned unwashed with bird droppings and grease on the doors.

Service

The car was delivered without being washed which is not a major issue but reflects on BMW reputation.

Service

When I eventually got through to reception I explained that I could not be contacted by phone as I was abroad and normally had no mobile reception, so to email me. Despite this (and having to ring again) they tried ringing me.

Service

Perfect experience, except for two areas for improvement: (1) It's almost impossible to get through to Service by phone (2) There was insufficient communication (should have been at least daily) to update me on what was happening.

Service

The onboard computer kept reminding me about the oil change (a car with 7000 miles that did 50% of electric travel) The oil change cost me 329 pounds!!!!! Come on, this is a rip off, we all know how much an oil change it is!!!

Service

Lack of communication

Service

The MOT test was performed well without a problem and the person who dealt with my MOT test were helpful.

Service

No resolution to the problem. No explanation of drive train issue. Long wait for a booking

Service

I've been coming to the Chiswick branch for 3 years and this is by far the worst service I have received. The people who worked on my car I had no issues with and there was a very lovely gentleman who was able to help me after.

Service

Vehicle computer not updated during service

Service

We always received first class service and attention over many years.

Service

No one knows a BMW like a BMW garage, which is why I come back for a service from the place I bought the car

Service

Because of the flood of recall work, it is impossible to get through to the service department on the phone and the work takes longer than the day it should take.

Service

Prompt attention by Service team! Especially from Service Manager, David, and Controller, Michael Chesworth - This is called Excellent Customer Service! And appreciating the Customer! PLEASE convey my appreciation to David & Michael with THANKS!

Service

See above

Service

As already mentioned above

Service

see above: really bad service; technical incompetence; no attention to detail; no idea what they are doing..

Service

See above.

Service

As above and the fact that the MOT couldn't be completed to a satisfactory standard as there was a baby car seat in front passenger seat. How ever the seat was placed there by BMW staff as it was in the boot originally. We were never informed

Service

Service is okay, just okay, the representatives don't seem to understand much about the issues, you can be left in the waiting area for ages if you don't remind them you're still there, their product knowledge is also poor I would suggest

Service

Very impressive team there

Service

Already explained above. Now my second less than satisfactory service with Berry Chiswick.

Service

parking is a nightmare, check in is underwhelming, a regular service required nothing special. didnt get a car wash, or an explanation of what was done

Service

The information I was given beforehand on the phone was different to that provided on the day

Service

Bad experience

Service

Took so long to have appointment, they didn't even find the problem and lied to me

Service

Telephone handling / switchboard at Berry Chiswick is appalling. This is my second car...so I have been going to the garage for at least six years. It is always consistently appalling. It is impossible to get through to reception.

Service

Everything about my experience with this dealership has gone down over the last year. I have nothing good to say about any of the experience I am afraid.

Service

It was terrible overall had to called up to find out what's happening to my vehicle,was told I will get my vehicle by the end of the day it was booked for.

Service

I was misquoted for the service by Mr Jake Brown who obviously did not know what he was doing. My car was only taken in for it's service 3 hours after I arrived (even though they knew I was waiting for it)I left and had my car serviced on Thurs 11.03

Service

Insurance policy for Smart Repair sold to me was poor quality and resulted in unnecessary damage. Work sub contracted to 3rd party who does not meet BMW standards.

Service

Told car would be done at 5 for pick up and not ready til gone 6; also on dropping of car there very early but car park was full so waited nearby and then several people turned up later leaving their car in the middle of the car park leading to delay

Service

Service was good even though staff were vague with giving out requested information

Service

3 days for a service and m o t m o t only done on the day I was told at the end of the day they could not do the service due to recalls

Service

Turned up, no record of my booking. Rebooked for around a week later, dropped car 0800 for simple oil service, was called at 1600, car not done. Left car overnight. Messaged to confirm car was done and ready 0930. Collected 1730, not washed or vac'd!

Service

I was quite disappointed to find out it was an extra £20 to hire a car for when I had to put my car in for service.

Service

Sometimes trouble getting through on the phone. Car service, door to door, employees -- all great.

Service

Nothing to say really.

Service

Repair for the car was booked exactly a month in advance. A day before the appointment day at 6pm we received a call to cancel appointment or re-book it. I had to contact the manager to intervene and resolve the problem.

Service

From my car not being started the day it was supposed to be done ,then me losing the car all weekend to then 3 different prices, to uninformed blaze staff

Service

I have driven BMW all my life from 2002TII.30 CSL . 530D now 520DM Sports.No more BMW for me,

Service

the sales manager did take the time to speak with me but it all in defence of BMW and no financial incentive was given

Service

Car was still dirty when I got it back.

Service

Unfortunately due to their being very busy I was kept there until after closing time (also the work needed/service) and had to have the MOT done on a different day.The work started late and as I was waiting there it was a long day for me as I at 9.30

Service

Left feeling a valued customer

Service

Dropped car off at 8.30am was told it would be fixed as i had a disabled son to collect from school, later that evening i got a call saying it will bot be done so take the car home.

Service

Not at all. Please see above There was a warning light which has not been addressed. I called the garage after the service regarding this but no one called me back

Service

Exellent Service

Service

Availability of appointments was limited resulting in waiting several weeks. The service team are not particularly polite and every visit involves waiting around. The car was with Berry for over two days but was not washed before return.

Service

The parking arrangements were atrocious. Nowhere to leave car on arrival, told by reception to stand with car in the road, ticket on car when i collected it which i left with the service manager. You are over trading on that site!

Service

I was booked for a fast tract service and therefore it was done quickly. However a long queue to wash the car and I had to leave by then so car was not washed.

Service

It took 3 days to change two tyres and do a breaking flyid service.

Service

I had a worrying problem with the petrol feed but this was rectified within 48 hours, and I was kept informed of progress throughout. The oil was changed and it was suggested I renew the rubber windscreen wipers at the same time which was v. useful.

Service

1. Very difficult to contact the service dept. Phone always busy, no call backs when promised. 2. Took weeks to get an appointment 3. Car returned unwashed.

Service

My car dashboard blacked out and BMW dealt with this promptly arranged car hire and also carried out my service which was overdue whilst they had my car Staff at BMW very attentive and professional

Service

Disorganisation

Service

Car delivered on requested date.

Sales

Brilliant customer service by Paul Watton and Tim Cowper

Sales

Gareth Roberts Sent me regular updates and answered my emails and phone calls stright away

Sales

Please see the above.

Sales

Tony Lewis is a legend!

Sales

Efficient, helpful staff - no problems.

Sales

Sales team made the process very easy. There was a slight misunderstanding between dealership & insurance company (I was getting a replacement for a stolen car)but was resolved with minimum fuss

Sales

The salesman Ryan was excellent. However there was no activation code for the navigation. Hence this was poor.

Sales

Dealt with Tony Lewis in Berry Heathrow. Not the usual sales person, he is passionate about cars and is knowledgeable about the models he sells.

Sales

Sales Manager (Ashley) and Our main contact Paul Watton we're both very helpful and straight forward. Paul spent significant time with us exploring multiple car options and was keen to work with ya to find a mutually acceptable deal.

Sales

Great service and beautiful car

Sales

Car delayed at the port despite receiving automated email saying it was on the way to dealer.

Sales

Because of the service revived by Tony Lewis

Sales

All great

Sales

I dealt with Tony Lews at Berry BMW, Heathrow and from first contact to final hand-over, he was professional, courteous and fair. I wouldn't hesitate in ordering my next BMW from him!