Been there for problems with the steering wheel.They had the car one day.Still have the problem after I drive it
I raised only one issue to be looked at - the fact that i had already had to replace oil three times before 10,000km. Yet when i picked up the car and asked for feedback on this issue, they said that the message had not been passed on. Very poor!
The sales assistant was charming but he had no control over other things that went wrong.
I am happy with service experience at BERRYS BMW.
The car was kept for 2 days as the part was missing - didn't expect this
Due to the communication with BMW I had to make two journeys whereas I could have waited for my car and the car was not cleaned after five hours of being parked there
have a friend who works there over seeing things for me !
Only happy wotb davids servuce otherwise ww have had poor expeeiencw witg berry bmw used car sales team
They lost my job card, couldnt find my car and then damaged it whilst it was there wasting a whole day of mine. Previous to this, they had the car for weeks after damaging my alloy wheels during routine tyre changes.
Service time: On booking:1 1/2 hours. On arrival:2 hours max. Actual time:2 1/2 hours. I was continually told that 'your car will be ready soon' when there was still at least 1 hour to wait. But I did appreciate being given a discount because of this
The info on the phone was incorrect, I was told that I couldn't be booked inf for over 2 weeks, however upon attending site, the work was carried out on the day
I was advised by your reception to call 30 mins ahead of arriving at Boston Manor station for someone to pick me up to collect my car but the phone rang for an hour without any response. Hence, I was stranded at Boston Manor for another 45 mins.
As discussed above, the Oil filler cap was left off the engine and oil spilled out - meaning the car had to be recovered.
Staff did not knew what she was doing - at the end she had to call someone. In fact this is what happened most of the time I visited earlier.
For the serviced received on this visit and on the other visits as well.
Great service, accept tyre pressure was not increased.
Almost impossible to get them on the phone. Asked for a map update to my navigation system during warranty period, but was given a software update instead.
Morris was excellent. Kept me updated on my service and gave me advice on purchasing a new car. Also put me in touch with the sales team
Its only fair to rate accordingly, I was very happy with the over all price and short time it took.
Excellent service & everything went well. Car was collected and returned far a reasonable charge and in a timely fashion..
As above plus the coolant issue has happened 6 times
I have had multiple poor experiences at Berry Chiswick with a poor lack of communication, constant reminders about fees I should pay before discussions have even begun and having to wait 1.5 hours before being seen to as well as answer when calling
1. unfriendly attendant2. car came in with over 1/4 tank of petrol, left with empty petrol but full battery3. inside of car not cleaned
Their telephone system failed for a couple of days so wouldnt connect me to a person. It played never-ending messages that my call was important but why didnt they change it to say that they were encountering issues, and call an alternate number?
The work has not been completed and I am now waiting for parts for almost 3 weeks
I was very disappointed with the customer services I received when I had my service at Berry Chiswick. Not very organised. I would not use Berry Chiswick for my service again.
I suspect I was overcharged for my oil service. I was asked what I was quoted on arrival, I couldn't remember exactly but said "oh around £200". When I picked up my car there was an invoice for.... exactly £200.00. Feels very expensive for an oil cha
They charged be for break sensors which they had previously not fixed Correctl. I felt completely ripped of and will never be buying a BMW again or returning for a service. Lifetime BMW loyalty shattered within one vist!!! Terrible
See above comment. Actual work on car Im sure was good and communication during service process good but it is the important after details that are lacking. Not sure why why my emails to very bmw are being ignored
DIFFICULTY OF REACHING SERVICE DEPARTMENT BY TELEPHONE
The processes and culture lack customer orientation. More detail below, but at every stage from booking to pickup, significant customer service failures were experienced.
Good communication and courtesy
Last service visit was very much amateur hour. Asked you guys to sort out to minor issues on top of the service. Broken parking light and licens plate holder. Got the car back (one day late for some reason) none of the issues were fixed...
The car was delivered to me with the tyre pressure gauge showing a fault and not reading properly This was despite the fact I told them that after the switch to winter tyres it might play up. The car had to be collected for the fault to be rectifie
Today received warning in car that AdBlue was below minimum level and should be refilled at regular service. Clearly the Service was not completed properly.
Work was carried out quickly and efficiently st a fair price - great value in my book!
I had a wait to be seen and to pick up the car and it wasn't cleaned (my choice - cleaning would have meant a further wait)
The whole process was made as easy as it could be, from choosing the date, to delivering back my car.
I would have used the collect/deliver service but, it was not offered when I booked my appointment.
I was not happy with £20 charge for collect and deliver.
Car went in for a warranty check and MOT. No paperwork to say warranty check was done. Difficult to get through on the phone and they dont reply to emails. Not good.
I had few issues recently which were fixed promptly completely to my satisfaction.
When booking the original service and bodywork repair I was left waiting for over an hour before being seen. Somehow I had been forgotten and they thought I had been seen!
Delay in returning my car, poor communication. Also staff are lying about opening hours over the phone. They always say they close at six when they actually close at six thirty, and on Saturday they say they close at two when they close at three.
Excellent at start - not quite so good on collection
I as not informed that the car would fail the MoT until late so the car was not available until the next day
Very Slow ServiceCar was not washed as beforeAsked for a Salesperson to see how much I would get for my car part exchange, he had a look and I am still waiting
I felt as if I had been treated with a certain level of indifference and that insufficient attention was paid to an issue that I raised.
-the car was booked in as it would not charge-courtesy car had not been reserved, took 1 hour to resolve-when I was informed that the car was ready I asked if it was definitely charging and I was assured that it was-the car is still not charging
Prompt and efficient. Original call to book the car in for service could have been handled in a slightly more friendly tone of voice. Price quoted for polishing the car seemed to be extremely high resulting in the car being taken elsewhere for that.
excellent customer service
Took while to sort -problem - got there in the endSome excellent staff there who have been very helpfulOnly problem was could not get an answer on phones - rang and rang
Friendly and professional staff - Stefan loots in particular has helped me with any queries post sale - an asset to the team
Accessible and easy to talk to, no problem too great.
would have given 5 stars if a courtesy car would have been arranged. Seems like if you have a EU licence then no courtesy car anymore, and that is something i dont like.
Usually the service I receive is very good, this time however I was often unable to get hold of the agent dealing with my car, I'd leave a message for them to return my call but never received a response. Was kept on hold etc
Overall very nice, friendly & helpful.
Difficult getting through on phone
Completely dissatisfied, every single time I am there I get very frustrated. Last time it took them 25 minutes to pick up the car, there was only 1 other client in, he said he was waiting over an hour.
The Service Advisor never keeps you posted, doesn't reply to emails, no walkthrough of the work done has been provided, car returned without a wash due to pipe breakage and no response to emails on when to bring. Facing same trouble again in a week.
Please see the above. By the way, I have not yet picked up the car as I am waiting for BMW Finance to come back to me with a more satisfactory reply.
Only little annoyance was forgetting to attach the rear spolier. Otherwise, perfect.
I was very pleased with all the service at Berrys
Beautiful car and very nice handover, I only mark it down slightly because I felt that on closer inspection the car could have been cleaner.
They really looked after me
Was always seen to quickly whilst at the centre and the delivery was great with the car sitting outside with congratulations
I had a great member of staff Stefan Love, who made it all easy and enjoyable
As I am completely new at the motobility and its contents and offer with what this and other the gentleman dealing at Berrys I believe knew what he was talking about and made my purchase as stress free as possible by keeping in touch right until co
Had to wait longer than was told otherwise completely satisfied.
Very Tony Lewis makes it all very quick and simple
Very helpful, but functions of car not adequately explained, I still don't know if you can buy a service plan.
Paul Watton at Berry gave me excellent service
The M Model Shadow edition should have iPhone charger as standard - poor in this day and age...
Excellent show room environment, courteous and friendly staff with excellent product mnowledge
Gareth was informative from start to finish
Well organised, honest and efficient service with quick responses to correspondence
Salesman Sam Galachayan was very helpful
Excellent customer service
Despite very bad weather was looked after very well.
Nirmal was very helpful and patient and listened to all my needs. When I picked up the car BMW Genius sat with me and explained everything about how to use all the features. I felt was well informed all the time.
After an initial phone call to establish what car I was looking to purchase, the salesman Paul Watton was well prepared for my visit late on a Sunday afternoon. All questions I had were answered to my complete satisfaction.
They got me my new car in 3 days, very impressed.
Very professional and responsive
The whole experience was very good. The sales guys Paul Watson and Lee Forde were excellent. Made me feel comfortable And tailored service to my needs.
From the test drive, through the specification and then to delivery I as comprehensively supported. My expectations were met.
Was welcomed at the door with my name welcoming of my new purchase
Berry Chiswick
Brentford
