About Your Local BMW Retailer

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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

323 ratings and 121 comments received in the last 90 days.

29 August 2024

Sebastian was extremely helpful, and efficient. He was very prompt with communication from start to finish. Any questions I had were answered in regards to the model of the car & overall a pleasure to deal with.

26 August 2024

Superb experience

24 August 2024

very helpful, professional

23 August 2024

My experience at the BMW Centre was very positive. The staff were professional and the overall environment was welcoming. The process of purchasing my new car was handled efficiently, and the delivery met my expectations. Overall, I am very satisfied

22 August 2024

Although the car took longer than expected, I was always kept updated by Hamza and the car eventually arrived earlier than the rescheduled date!

09 August 2024

Ashley and the team were excellent.

04 August 2024

No complaints at all

03 August 2024

Great experience and very much satisfied with the communication and service. modestas sinkevicius was amazing saleperson. I was very happy.

02 August 2024

Great communication from our salesman Ali throughout the process

01 August 2024

I was kept informed on my order & updated regularly on progress & expected delivery.

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27 July 2024

Allan is an excellent sales exec, he made sure we were looked after the min we walked into the showroom to the min we drove the car out. I wasn't happy the windscreen needed to be changed due to a mark inside the glass. But Allan was honest and open.

24 July 2024

I'd like to mention that I was very short with time before collecting the new vehicle as I had a school run but Brook made sure that all the information was given to me in a time manner.

24 July 2024

Everything was done to help me with my decisions in purchasing the car. I was supported and advised throughout. Delivery could not have been better, I was nervous about an automatic car and was able to make my first journeys on familiar roads.

20 July 2024

Great environment

20 July 2024

Very pleasant experience and easy.

19 July 2024

From the moment I called Sebastian Howell-Roberts, through discussions with Sebastian and other sales staff, face to face / telephone interactions with Dhan Gill and Hamid Noman up to the drive away moment the team were professionally excellent.

18 July 2024

delivered earlier than expected ; good communications throughout

18 July 2024

I was always kept up to date & found it a very pleasant purchase due to my salesman who would help me to find the correct car that met my family's needs

18 July 2024

My salesman Mr. Peter Fracer is really nice and patient.

18 July 2024

I was very satisfied

17 July 2024

Allan and Hamid made it really smooth for me

12 July 2024

friendly, informative customer service, order placed promptly and product delivered on time

11 July 2024

Thanks again to Peter Frazer. Try hard.

05 July 2024

Every effort made by Sebastian

04 July 2024

All steps in the process were clearly communicated to me and any of my queries were answered quickly and knowledgably. On delivery, Mod showed me all the tech and how it works ensuring I had everything I needed to drive away!

04 July 2024

Excellent service

03 July 2024

Really pleased with everything. Ash always goes above and beyond to ensure customer satisfaction.

02 July 2024

The sales agent was very friendly and helpful.

30 June 2024

Everything was explained well. It was a quick and smooth transaction with Sebastian.

29 June 2024

Very accommodating and attentive towards our requirements

28 June 2024

Really satisfied with the overall service provided by the staff Modestas Sinkevicius, Berry Chiswick throughout the entire process. Mod was very professional and helpful!

28 June 2024

Purchase perfect. However, the delivery of a new car could have been made to feel a bit special in some small way.

25 June 2024

Was kept updated on vehicle delivery and appreciated the option of selecting my own number plate from the list provided.

20 June 2024

Reasons as stated above. Was kept informed at every stage of the process.

20 June 2024

Was quick and seamless.

15 June 2024

Very friendly and helpful and quick on time

31 August 2024

My experience at Berry Chiswick was perfect.

31 August 2024

BMW gave me a detailed report and handover from the technician.

30 August 2024

Spot on

29 August 2024

Welcoming and helpfull personel

29 August 2024

Good service from staff.

29 August 2024

Inconsistent quotation given for wheel alignment on the phone by central team vs on the day (much higher) so I did not go ahead with it but apart from that usually happy with the service for repairs and MOT.

27 August 2024

Given my vehicle before work the next day, helped me out a lot

26 August 2024

Extremely friendly staff

26 August 2024

Because they gave a good service but in future I will book my car in before its due

25 August 2024

I really liked the goodies you gave me. It made my week. I'm assuming all the insides of the car are good with the work you did.. no lights have come on so that's a good sign

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25 August 2024

Work was carried out, it was a recall and actually found out to my delight that they replaced the item

25 August 2024

Happy

25 August 2024

After the repairs, something I don't quite understand, an engineer came to explain in details. That gave me confidence.

25 August 2024

First class service from Jessi

25 August 2024

Pleased it was completed early in the day and appreciate the cleaning, but staff weren't great. It would be much better if reception staff were aware of what work is done and why. A lack of knowledge / understanding is obvious but confusing.

25 August 2024

Service done with high level

20 August 2024

All easy and smooth. Dean Turner was very polite and efficient.

16 August 2024

I was kept waiting while the car was finished. I also asked for you to arrange for a sales person to call me as I had some queries with the car. Nothing has happened on this.

16 August 2024

they know their work assignment very knowledgeable.

12 August 2024

I got more services performed within a short time.

11 August 2024

i am certainly satisfied but the reason why I didnt give full five stars is bmw was supposed to mot my car and return it end of the day however I got back my car 3 days later. Then lastly I was told that my car would be ready 9-10 in the morning next

07 August 2024

Fast and easy

06 August 2024

Improved overall experience, very good communication and value for money.

06 August 2024

Berry Chiswick were professional, did a great job on my car and looked after me well.

06 August 2024

For the price you could have come and collected it rather than making me bring it to you.

05 August 2024

Got new car in the price range I wanted

02 August 2024

Great service and on time

30 July 2024

Exceptional service from start to finish.

28 July 2024

Close and friendly staff

28 July 2024

I'm not confident with computers or apps. Despite this I was made to feel at ease and given information on BMW app. I appreciated this as not all pensioners are IT literate. My only complaint is that the car was not washed properly.

28 July 2024

THE TASK THE CAR HAD GONE IN FOR WAS CARRIED OUT SMOOTHLY AND I WAS CONTACTED WITHIN REASONABLE TIME TO COME AND COLLECT MY CAR.

27 July 2024

Fantastic service, all the time giving updates about job progress

26 July 2024

Lucy Richards from the Service Team was very professional in her approach. She went above and beyond to make sure my needs for my BMW are catered for.

26 July 2024

Great experience all round

26 July 2024

Really great service, I was really impressed.

22 July 2024

On time, friendly service

22 July 2024

Great service before and after the visit.

21 July 2024

An issue with the coolant system replacement meant that I had to use a courtesy car which was not as expected. Still, it was useful to experience driving a new electric car, even though it reaffirmed my range anxiety!

21 July 2024

Staff are friendly. I was given all the necessary information about the problem in the care , duration it is likely to take and kept in the loop with progress of my car.

21 July 2024

Very satisfied with everything from start to finish.

21 July 2024

What I expected , I received it

21 July 2024

Car sorted as promised

21 July 2024

Polite service

20 July 2024

I got my car back the same day which is important as I do the school run. I was also advised to schedule in the brake fluid change at the same time as this will come up in August.

20 July 2024

Because the manager Paul Wells asked me to.

18 July 2024

After hearing the part was going to be a while, a replacement vehicle was provided..which was a relief..thanks to Paul & Tyrone.. ??

17 July 2024

Efficient and thorough. Friendly too

17 July 2024

Seamless

17 July 2024

C services was very good but i checked my car in at 9am and it was not worked on until 3:30pm. When i ask why, i was informed it would be better to book the three hour slot where you wait for the car to be worked on. Would be good to inform all custo

16 July 2024

I was called the day before and had everything explained to me. I requested an early pick up due to a work commitment and this was met.

16 July 2024

The work was completed rapidly and Jessie, who supervised it, communicated well.

16 July 2024

Straightforward and very organised; I was kept informed about the progress of my car's service and provided with a video of the car's inspection.

15 July 2024

Everything was great. I just feel that the price is higher as compared to other shops like AA, Halfords

15 July 2024

Generally I am extremely happy with the service I have received from BMW Chiswick BMW . The reception staff and the service advisor were extremely helpful and courteous and the work was carried out as discussed, on time and at the agreed prize . 10 o

13 July 2024

Customer service is excellent a female colleague served me I believe her name started with a J? Just really helpful all round

11 July 2024

Efficient, excellent communications, fair charges, good value and convenient

11 July 2024

Fully efficient and courteous staff

11 July 2024

The team there look after you. They give great advice and it's clear they are there for you and not just a business

10 July 2024

the check in process is very straight forward, and Dean was very nice to speak to on collection of my car.

10 July 2024

Prompt service,

08 July 2024

The customer service was efficient.

08 July 2024

Everything went according to plan

03 July 2024

Thank you so much

03 July 2024

All my usual expectations were met by the excellent team.

02 July 2024

Handover of vehicle was very easy. Service was completed early and was informed allowing for an early pick up.

30 June 2024

Work was okay

30 June 2024

Car was fixed and sent back clean!

26 June 2024

Everything done properly

25 June 2024

On time and on cost delivery of services

25 June 2024

It was excellent

25 June 2024

It's very easy to make an appointment at the time I want. The service it very good and the workers there are very nice and helpful.

21 June 2024

Friendly/quick service

19 June 2024

Done on time and keeping me informed throughout

16 June 2024

Quick and easy way of checking in your vehicle using g online services

16 June 2024

I went there to fix a recall, and during this they washed my car..So nice surprise

16 June 2024

Nice representative

16 June 2024

The service was fine thoroughly and overall good experience

15 June 2024

I've Always had a great experience with BMW Berry Chiswick. From buying my BMW I3s to having my car serviced yearly - I have never been disappointed and has always been quality of service.

13 June 2024

The sales executive who walked me to the main road and directed me the service garage was helpful

13 June 2024

Rather expensive, took longer than expected but delightful Ian and Phil made it a pleasant experience to deal with you.

11 June 2024

Jessi was very friendly and helpful. She had quickly rectified the booking problem for me. Service centre washed my car very well after the servicing.

11 June 2024

I satisfied with job

10 June 2024

Other than the incredibly miserable chap who was beeping his horn and shouting at us not to park in the service area carpark (the customer carpark was full, and he actually was blocking it when we arrived!) everything was terrific.

10 June 2024

Four out of five star because of great service, customer support and great work. Just found some fresh scratch marks on my lovely car right when i got my car home. Very upset at the time!

07 June 2024

Very happy with service but I noticed one hit I asked to be done was not done. Partly my fault for not checking properly but not urgent for now

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