OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
307 ratings and 189 comments received in the last 90 days.
14 October 2026
I would like to commend Ash Bhamra for providing an outstanding car-buying experience during the purchase of my 520i BMW. From the initial enquiry through to the final handover, he demonstrated exceptional professionalism and product knowledge.
12 October 2026
Excellent service, staff know their information and always work with you to help find what you are looking for. Always polite and patient.
07 October 2026
My salesman went above and beyond to find the perfect car for me. The one I purchased was better than I expected to buy.
07 October 2026
Friendly sale staffs and great experience. Very well established team of sales executives. Enitan was good with much assistance and regular updates from beginning to end. Rapid response and excellent delivery service on time from Marc.
03 October 2026
Sophie Dee was excellent and very helpful
02 October 2026
Very good customer service from stuart
02 October 2026
I came to the showroom not really knowing the car I wanted, I just knew the features I wanted the car to have, and also the feel. Joe the sales person who attended to me was extremely patient, and helpful throughout the process. He's amazing.
01 October 2026
All my enquiries and questions where answered promptly and thoroughly explained festures of the cars which made me decide upon the model which best suits my needs. Thank you Joe Awad for your amazing service.
27 September 2026
We had Enitan who helped us through the whole process and he was fantastic. He answered every question we had patiently and was professional throughout. He is a credit to BMW and the team.
26 September 2026
Excellent service from Joe Awada through the whole purchase
22 September 2026
Excellent service. First time I've been to Chiswick made to feel very welcoming soon as you walk in the door. Even when i first enquired about the car the salesman sent a video showing the car inside and out. I will be using Chiswick again
22 September 2026
Adrian from BMW Berry Chiswick is really kind and helpful though the journey of purchasing.
21 September 2026
Everything went very smoothly
17 September 2026
all info provided accurately and on time
16 September 2026
It was quick and easy. Ash was brilliant and delivered best buying experience!
05 September 2026
Amazing! From the start of the journey to the very end it was great. Peter at BMW Berry in Chiswick he understood my needs for the car and the requirement and he found the perfect car for me. Went in looking for a used and came out with a NEW!
02 September 2026
Chris is very thorough and had everything organised to make it a successful experience
01 September 2026
Rafi was amazing
29 August 2026
Everything went smoothly and one very small issue was resolved immediately, so all in all a very good experience
28 August 2026
We bought the car from BMW berry's branch (Brentford), all the staff was really helpful especially Eni who sold us this car. From beginning till the day I collect my car, he was so cooperative, professional and patient with us. Thank you Eni and BMW.
20 August 2026
Rafi was absolutely fantastic! He was very professional, friendly, and genuinely helpful throughout the whole process. He gave me a lot of useful information about the car, answered all my questions, and made everything so easy and straightforward.
13 August 2026
I came in as a walk in - while doing a round of test drives and I was looked after really well from the start.
11 August 2026
Adrian and Mo was great helping and assisting with the whole process great customer service, very friendly, understanding and accommodating.
11 August 2026
Eni and Marc were excellent throughout the purchase process - very responsive, quick to help and always helpful. He made the whole experience smooth and straightforward. Many thanks to Eni for the great service.
04 August 2026
Rafi is great! Process is heavy though and he could do with some help, he's busy in a good way!
31 July 2026
Team was really welcoming and helpful in deciding the option
28 July 2026
Order arrived ahead of time - so very happy to have my car earlier.
15 October 2026
Very helpful and informative.
14 October 2026
I was satisfied by the service provided by BMW, particularly the lady Nourie, she was very helpful!!!
14 October 2026
The service representative was great! Very helpful and accommodating.
14 October 2026
My MOT was carried out promptly and efficiently, and I was kept informed all the time
13 October 2026
MOT could not be completed on the day the car was booked in. This was initially annoying but the staff member dealing with the car (George Schwartz) was helpful and efficient at resolving this - leaving me well satisfied with the overall experience.
13 October 2026
I gave my car for service and the staff was really helpfull.
13 October 2026
Very disappointed. My car was kept for five days, longer than expected. An initial £210 diagnosis led to further investigations, unexpected repairs and escalating labour charges. I ultimately paid £2,343. Poor communication and lack of transparency.
11 October 2026
George and the lady in services I dealt with was outstanding, George should get a pay rise for the service that he gives. and the lady, I'm sorry, I can't remember her name, but she was excellent as well.
10 October 2026
They were fast and friendly and I didn't have to wait to long to have my car fixed
07 October 2026
Whole process well managed and friendly staff interaction. Could carry on working in the show room while waiting was a great benefit
07 October 2026
The staff were very helpful
07 October 2026
Excellent service as always
07 October 2026
The requested services included a full car wash for £12, but the service did not happen. I also expressed to the service manager three times that there's a problem with the lock/unlock buttons on the driver's-side door; it was also completely ignored
07 October 2026
Very happy with the service The 2 albanian girls very helpful and friendly Thank you
07 October 2026
The only criticism was having to wait around 15 minutes in the showroom to pick up the car
06 October 2026
Fantastic service, competent, efficient and high quality every time. Easy booking and drop off . Fantastic service reps - George Schwartz is very professional and excellent at customer care.
06 October 2026
The service was fine but I feel like the car wash staff could've done a better job. It was definitely rushed
05 October 2026
George has been looking after me / my car for a while now and he's great. He communicates in a straightfroward way and I feel I trust him and his advice.
05 October 2026
I'm very happy with service 10 out of 10
05 October 2026
No issues got the car back same day and clean
05 October 2026
Inefficiency/incompetence on three separate occasions
05 October 2026
No problems or hold ups during the service
04 October 2026
They were courteous and polite Did the professionally and I am very happy. Thank you Kind regards
04 October 2026
Everything went smoothly
04 October 2026
Every person I spoke to was friendly and helpful. From helping me park my car to booking in a repair and picking up the car. They kept me updated on my car when it was ready. They kept it a simple and relaxing experience
04 October 2026
The car was serviced in the day - that was good. The check-in was automatic - I would have preferred a person. You could leave comments - they were ignore. I left spoke to a person prior to pick up. She was neither friendly nor helpful
03 October 2026
All day waiting is too long
02 October 2026
The rattle in the dashboard has not been fixed. I will need to book it back in again. Appreciate they are difficult to trace but still needs to be fixed.
01 October 2026
I was very pleased with the customer service rep who attended to me during collection. She was super helpful with explaining the paperwork and faults and even walked with me to collect the car.
01 October 2026
The service was friendly and environmwnt was good while I waited.
30 September 2026
I would like to thank the entire team, and especially George, for the professional service.
29 September 2026
All work was carried out as requested.
29 September 2026
Everything done efficently and really quickly. Am waiting for a quote of the body work
28 September 2026
Sign in process was smooth and seamless, I was in and out in 5 minutes. Car was ready within 3/4 hours of dropping it off. Collection process was also quick.
28 September 2026
It was seamless and quick
28 September 2026
Super efficient, no unpleasant surprises vs what was promised / quoted, and good communications.
28 September 2026
Service on time car clean
27 September 2026
Good service
26 September 2026
Car was not even looked at during the day. No one rang to warn me. I travelled to pick up the car and had to come back the next day.
26 September 2026
Quick, value for money, complimentary carwash, good price, easy to drop off and pick up (proximity to station is a massive plus!!), lovely staff, comfortable showroom!
26 September 2026
The worst Companie I ever work with they give me more than a month the current service to repair work which was made in one day
25 September 2026
Very happy with the service
23 September 2026
Everything went well & i was kept informed. The only thing not right was that the notification that a service is required still comes up when starting the car although the service is not due until May.
22 September 2026
You had my car two weeks a failed to diagnose the fault, and then damaged my tyre. George was a nice guy but the car is not fixed. You replaced the tyres and they are not balanced correctly. There is now a vibration which needs sorting.
22 September 2026
Efficient service
22 September 2026
Your team from start to finish were very professional and listen to my needs
21 September 2026
Took longer than I expected
20 September 2026
Great costumers service
20 September 2026
The service (George) representative was great in handling my query and getting the work done but the overall experinece this time from BMW Group was not great right from booking to getting my car back. Did not find it great as per the premium brand
19 September 2026
I like the good customer service everything on time. All over was good.
18 September 2026
Great customer service especially from Wes.
18 September 2026
Asghar and George were extrenely helpful and kept me constantly informed/updated when my BMW was in the garage for service and some fault finding regarding an issue I was having.
18 September 2026
The service team was very professional.
17 September 2026
Easy parking facilities. Good welcome Waiting time was reasonable.
17 September 2026
Great service
15 September 2026
I was kept informed of the progress of the work in a professional friendly manner
15 September 2026
Great service, great people!
15 September 2026
It took a long time a waiting MOT appointment/ over 4 hours
14 September 2026
Very professional and helpful
13 September 2026
I was updated throughout the service process. Quick turnaround.
13 September 2026
Very good service , efficient , in time and very friendly staff
13 September 2026
BMW service is always excellent I was informed if the cars progress throughout my wait
13 September 2026
Great service. Priced as expected. No nasty surprises.
13 September 2026
Customer service has been awful apart from Jess. Given wrong information by Bob on 2 occasions. I had no car for the whole weekend as they were not able to replace a simple tyre Car was damaged whilst there and no one has still got back
11 September 2026
My car was cleaned inside and out Did you change the airbags ?
10 September 2026
All the staff were amazing! The car was serviced very quickly with a great report to follow.
09 September 2026
Happy with the service aspect - like the video tutorial as this adds a personal touch.
09 September 2026
They washed my Car and gave me a Coffee.
09 September 2026
I was told when I made the appointment that the time taken would be 2 hours and that I could wait for the car to be ready. At the service I was told it would take whole day. But manager got it done as promised in 2 hours. She was excellent
09 September 2026
The work was carried out efficiently and effectively.
08 September 2026
Helpful, efficient.
08 September 2026
There were multiple mistakes conducted upon my visit. Booking type mistake. Service completion mistake. Service history record updating mistake . In the end all was sorted, yet had to go through things again and spend more time.
08 September 2026
Everything was done in a timely manner and to my satisfaction
07 September 2026
My car wasn't hoovered
06 September 2026
Great customer service staff are very polite. Didn't have to wait too long for my vehicle, which was called back for a recall.
03 September 2026
Very satisfied with service and MOT, and the excellent communication with George
02 September 2026
Pre recall information was welcoming in terms of booking an appointment to the chosen venue. The day of the service check was easy,as there was an attendant to guide me through the process of registration etc. The keys were put in a safe box.
02 September 2026
One of the main problems regarding the tail gate sensor not working has not been rectified. This issue has been creeping up since I bought the car.
02 September 2026
Great service and very attentive staff
02 September 2026
The service advisor (Manu) was excellent, the turnaround was good. Comms excellent. I wasn't wholly pleased with the team who washed the car. Inside wasn't vacuumed and the outside was more water than soap ..
01 September 2026
Was easy to book, express options was available and care came back with complementary clean. All good.
31 August 2026
Efficient service, good communication
31 August 2026
Communication before was truly awful. Impossible to speak to a human being and incredibly frustrating. Car service was good, On arrival to collect the car I was left for too long with nobody talking to me. When they did, the person was very helpful
31 August 2026
Great customer service reliable friendly and happy to help you with any problems and treat you with the most amount of respect makes you glad you bought a BMW ?? service with a smile
31 August 2026
There were issues to discuss I had arrived at the time I said I would I.e at around 4:30. All o needed to do was pay and take my car. Neelu did not even have the courtesy to come and say that it would take time. And made me wait for 1 hr
31 August 2026
Pleasant staff, quick service easy to arrange
30 August 2026
I asked for the team to look at/fix the front number plate that seemed to be loose, and nothing was done.
29 August 2026
George Schwartz was super helpful
28 August 2026
Easy book-in, easy check -in, car was available quite quickly
27 August 2026
keys locked in the key safe, couldn't collect. I was given a car. I asked to be left a msg when issue resolved. Missed call on drive home - no msg. BMW called 8.50 next day, was at work. Wanted to collect before work, had to rearrange to go later.
26 August 2026
Service itself was good. Request quote for repairing alloys and front bumper - not recieved. Courtesy clean very poor boot and rear not hovered car still dirty
25 August 2026
It was amazing service and customer service also the vibes of the branch I can't feel myself is boring, I want to give a big thanks to staff who done the service to my car I can't remember his name he's tall guy was so helpful, and polite.
25 August 2026
Easy, friendly and professional service
25 August 2026
After booking the appointment everything went smoothly and quickly. I was kept informed via email regarding confirmation, checkin and the completion of the work.
25 August 2026
Very professional
25 August 2026
All about the people David Fellowes is the sole reason me and my wife stay loyal to BMW Brentford The lady in reception with the glasses is also an asset to your business, always welcoming
25 August 2026
Great job. Nice friendly staff.
24 August 2026
Customer service is not at all good. It took me over 30 minutes simply to book my car in for a service. Somewhat rude initial agent and then the confirmation that I received was of a completely different vehicle. Much better training needed.
24 August 2026
The systems were down i had to wait over a hour to pay and get my car back a massive delay by BMW which should not be happening
24 August 2026
I was satisfied
23 August 2026
Reason for the visit was a recall on a faulty part of the car. It took forever for you to get the replacement part. This is stressful when you think you are driving a dangerous car and have advice like don't park in front of your house! I have to par
21 August 2026
Polite and professional people
20 August 2026
Amazing service start to finish
20 August 2026
Original quote after diagnosis, 4 days of work, cost at 1895 Pounds. The issue could not be fixed in 4 days and had to bring in the car the following week for extra work. Final cost was at 3538 Pounds, almost double the orignal quote.
20 August 2026
Good
19 August 2026
I took car in for MOT which it passed I also approved an oil service. I queried the cost when i saw it was twice expected and the fact the car would not be ready until the Monday. The engineer said the system was wrong.
18 August 2026
V good service.
18 August 2026
Clear instructions and feedback on what needed to be done on the car. And was able to get me a small discount.
17 August 2026
The staff were very professional. Manu in particular, kept me updated on progress and costs.
17 August 2026
In its entirety, it was a pleasurable experience. Staff and service were highly professional and looked after us and our car. Our car was treated to a clean and polish before collection and came out gleaming! Thank you so much everyone.
17 August 2026
Easy to book and car returned in good time.
16 August 2026
Very helpful and completely stress free
16 August 2026
I am very happy with your customer services specially I want to give five stars to Mr George Schwartz who repair my BMW
14 August 2026
George was very helpful and cooperative while fixing my sunroof.
13 August 2026
Done on the day
12 August 2026
Excellent communication and very friendly.
12 August 2026
It was so easy. A while you wait service. Pleasantly greeted fast out the door to walk the dog and returned when called. Quickly picked up the car.
12 August 2026
Everything was perfect customer service very good and very informative and waiting time was acceptable thank you
12 August 2026
very good advice from Georges.
12 August 2026
Professional service friendly
11 August 2026
Good and knowledgeable and courteous staff.
11 August 2026
Great service from Berry's went above and beyond, thanks especially to the valeting team for cleaning my filty car and allowing me to collect it late.
10 August 2026
The issues we had were not dealt with sadly. The person we saw called George very nice but clearly did not understand the car technology We have since had friend to deal with our queries which are now resolved
09 August 2026
I had to call 10 times to confirm if my car was ready to pick up. I was hanged on repeatedly.
09 August 2026
Due to a misdiagnosis of a cabin water leak, three consecutive visits to rectify the problem and car off the road for 8 days for the last visit, I am unable to give 5 stars on this occasion. I will however commend George Schwartz for customer support
09 August 2026
Everything was handled quite efficiently. The service was also completed in time. Very impressed.
09 August 2026
see next
09 August 2026
I think I have received an excellent customer service and a great technical service for my car.
07 August 2026
The staff were very friendly and helpful and explained what they had to do to solve the problem
07 August 2026
I got very late appointment I requested home pick and drop vehicle delivery it's not available. No courtesy car was available to go home . I was stuck couple of hours in BMW. Very disappointed
06 August 2026
I like the service I like the gentleman he always does a good job we are really happy he does really good thank you
05 August 2026
Great service
04 August 2026
Wes and the team went out of their way to welcome me and get my car sorted swiftly.
04 August 2026
Quick and kept me updated throughout
04 August 2026
I am only giving 5 star because of the Parts manager (DARREN MATTHEWS) who was amazing, he went out of his way to help me and my husband, when it was not even his issue to resolve. And secondly Tristan helped resolve the issue efficiently.
04 August 2026
My car has been at Berry Chiswick since Tuesday July 28. Today August the 4th I called to get an update which I was promised would have received it by end of day. And still nothing.
03 August 2026
Everything was as I expected
03 August 2026
Excellent customer service
03 August 2026
Friendly and efficient
02 August 2026
I've experienced a very bad and unprofessional customer service at BMW Berry Chiswick.
02 August 2026
Boot wasn't cleaned. No feedback for our request to investigate an issue of changing gear from drive to parking while stopping without doing anythig. Also no explanation about recall.
01 August 2026
Very good service even the Service Agent really great service, follow up after the service, even always a reminder before the booking is really great service.
31 July 2026
Service completed as per agreement
31 July 2026
Wes my service agent couldn't of been more helpful
30 July 2026
We were going on holiday a few days after and after speaking to Jessi she managed to get our car in quickly and sorted out which was amazing. I wish everyone was like her.
30 July 2026
Check in process good. Progress update good. Handover was average. Still awaiting qutoe from you regarding bodywork. Not given on day of handover. No reply to subsequnt email, or phone call. No problem, but why do you offer this option.
30 July 2026
The service was done professionally and we want to say a big thank you!
29 July 2026
Despite numerous last minute cancellations over 2 years, for an air bag recall, Berry Chiswick pulled out all the stops and arranged for the recall to be completed within 24 hours. Coupled with a cleaned car & consistent updates, an excellent service
29 July 2026
Jess was extremely competent, very polite and very knowledgeable, a delight to deal with. A ray of sunshine.
28 July 2026
Checked in on line the day before my repair was due. When I arrived the staff could not find my car listed. I was asked for my confirmation. Not filled with confidence. I waited 20 minutes to be fully checked in. What is the point of pre check-in?
28 July 2026
Good communications from service admin staff but small item of agreed FOC work still not carried out
28 July 2026
The greeting I got when I arrived was great from reception staff. And service advisor was good also and kept me updated during the service and service and valet was done in good time.
27 July 2026
Excellent service
27 July 2026
The service advisor is not educated
26 July 2026
The whole process was seamless from start to finish.
24 July 2026
As I am very pleased with the way Waze handled and updated me on an Airconditioning problem I had with my vehicle.
24 July 2026
The service that's provided it's not worth the money and I think we are getting robbed by BMW
23 July 2026
Excellent service. The staff were polite, professional, and completed the work on time. I'm very satisfied.
22 July 2026
Careless service. First time I serviced the car around March April 2026, they forgot to reset the service indicator. Didn't return my calls. Did aircon service, and they didn't go a great job
22 July 2026
Amazing
22 July 2026
I had constant updates ftom the service team.
FIND Berry Chiswick BMW
Address
- 10 - 11 Syon Gate, Great West Road, Brentford, Middlesex, TW8 9DD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0208 232 5700
Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow
15 October 2026
Fantastic experience from the initial call, though vehicle options, delivery, and handover. Kept communications clear and conscience. Sales representative was exceptional throughout.