About Your Local BMW Retailer

0208 232 5700

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

227 ratings and 74 comments received in the last 90 days.

13 June 2022

Max Millard was very helpful from start to finish. He ensured that everything went smoothly and gave us constant updates on the progress of our car and was always happy to help

08 June 2022

Very satisfied with the salesman (Ash Bhamra) that sold me my vehicle. He was very professional and knowledgeable when I met with him. And he provided me with a few options and aftercare once delivered.

07 June 2022

Everything worked to my expectations

06 June 2022

The whole experience has been excellent from start to finish.

31 May 2022

Everything was very well organised..

30 May 2022

I have had a seamless experience from start to finish with Berry BMW. The staff was friendly, patient and always aware of our needs.

20 May 2022

Excellent customer service

19 May 2022

Amazing service

17 May 2022

The salesman, Dylan McNeill, was excellent. He was very helpful and supportive.

10 May 2022

Nirmal handled the process very smoothly from start to finish and helped ensure that we were very satisfied at the outcome

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25 April 2022

Great service and very well presented car.

22 April 2022

Even though there was delay in receiving new car we were kept up to date as to why delay occurred.

12 April 2022

Very satisfied. Max Millard was professional, knowledgeable and balanced in helping us decide our next BMW. He kept us informed when waiting for the car and made delivery easy.

12 April 2022

Always kept up to date. Everything has gone very smoothly throughout.

11 April 2022

All queries were answered in a timely manner. And as I mentioned above a perfect experience.

07 April 2022

Max Millard looked after us from the minute we started discussing our needs. He was patient and knowledgeable and never over sold the car (which should not be done at this level). Delivery of the car was much earlier than expected which was great!

04 April 2022

Completely satisfied very professional service.

04 April 2022

Have dealt with all my requests at the highest level.

04 April 2022

Less stressful than buying the weekly food shop.

02 April 2022

10/10 couldn't be happier with the service from Sid / Adam it was a fantastic experience!

31 March 2022

Max was great from start to finish. Did not feel any pressure to purchase, he clearly set out our options and when things didn't quite work out he was able to find solutions that meant we could get a new car even sooner than expected

31 March 2022

Staff were all very courteous and I felt like I was very special and a valued customer. The car was in the show room when I collected it and I loved how it was presented to me and I got to drive it away out of the show room!

28 March 2022

really thorough and detailed knowledge about what we were looking for as our next family car

11 June 2022

Amazing people, great facility.

10 June 2022

Politely and efficiently carried out, communication v good.

05 June 2022

Particularly pleased you have re-introduced car cleaning/valeting a part of the service

04 June 2022

Very professional people,friendly and welcoming

30 May 2022

The service was great

30 May 2022

Very professional and smooth experience

29 May 2022

I was happy with service given , a lot of attention to detail with my service, especially How they washed my vehicle

28 May 2022

Shauna was helpful

28 May 2022

Linda Gedge was helpful, professional and kept me in touch with the work at every stage. A real asset to BMW

24 May 2022

Exceptional service provided by Darren Grantham and his team

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20 May 2022

I loved the video that was sent through - it allowed me to see that the extra work the mechanic suggested really was necessary.

20 May 2022

Friendly staff

19 May 2022

Very helpful and prompt.

19 May 2022

I'm fully satisfied

19 May 2022

Last visit , car was given back to me clean and on time

17 May 2022

Staff were helpful, efficient and friendly.

16 May 2022

I love the key drop off

16 May 2022

I was very impressed by the inspection video that was sent to me during the early part of the day. Very comprehensive with good explanation of all that was examined.

14 May 2022

I am really happy how Shauna Mullen helped me. It's a huge difference after my experience with BMW Park Lane

08 May 2022

After my second visit my problem was solved

08 May 2022

Good services

07 May 2022

They give you a warm welcome

07 May 2022

My vehicle passed its vehicle inspection and work was carried out in a timely manner.

07 May 2022

Very efficient and helpful

06 May 2022

Berry Chiswick did exactly what they said they could, when they said they could do it and kept me informed at every stage.

06 May 2022

Everything that needed to be done was carried out.

05 May 2022

I was told in advance my options, greated warmly and treated carefully and with respect.

02 May 2022

I was very happy the way I have my car was and cleaned

30 April 2022

Got my service done within the said time frame

29 April 2022

Easy to book a service, and excellent care while my car is there

27 April 2022

Ambia was very efficient and kept me updated on progress

24 April 2022

attentive and efficient staff

24 April 2022

The whole process was very smooth and efficient and the car was well taken of.

24 April 2022

The service were fine they informed me at every stage about what they found and whether I wanted them to do the work

23 April 2022

good communication and flexibility

22 April 2022

Shauna the Sevice Manager was very efficient, responsive and a pleasure to deal with

21 April 2022

Helpful and positive and friendly

19 April 2022

Process of getting my MOT was smooth and my car was cleaned.

15 April 2022

The job and vehicle health check was very efficiency and well done .

08 April 2022

Great team

07 April 2022

Because I was, completely satisfied couldn't have done better.

04 April 2022

Reliable efficient Polite Perfect timing

03 April 2022

Darren and his team were brilliant

02 April 2022

I was very impressed

01 April 2022

It took less than 2 hours for a small service and I was happy to wait in the waiting room. Even though I gave you 5 stars I think there is room for improvement for waiting customers. For example, having staffed bar offering beverages or water.

01 April 2022

All good

01 April 2022

It was a very smooth process

01 April 2022

Great and efficient service as expected and they resolved the fault with my vehicle in the allocated time frame.

31 March 2022

Like the above answer I trust the proffesionlisom of the company

31 March 2022

Reassuring

28 March 2022

They fixed my car for me in their body shop department and the service was on time nicely done and with the right parts.

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