OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
341 ratings and 130 comments received in the last 90 days.
20 July 2024
Very pleasant experience and easy.
19 July 2024
From the moment I called Sebastian Howell-Roberts, through discussions with Sebastian and other sales staff, face to face / telephone interactions with Dhan Gill and Hamid Noman up to the drive away moment the team were professionally excellent.
18 July 2024
I was always kept up to date & found it a very pleasant purchase due to my salesman who would help me to find the correct car that met my family's needs
18 July 2024
My salesman Mr. Peter Fracer is really nice and patient.
18 July 2024
delivered earlier than expected ; good communications throughout
18 July 2024
I was very satisfied
17 July 2024
Allan and Hamid made it really smooth for me
12 July 2024
friendly, informative customer service, order placed promptly and product delivered on time
11 July 2024
Thanks again to Peter Frazer. Try hard.
21 July 2024
Car sorted as promised
21 July 2024
Staff are friendly. I was given all the necessary information about the problem in the care , duration it is likely to take and kept in the loop with progress of my car.
21 July 2024
Very satisfied with everything from start to finish.
21 July 2024
Polite service
21 July 2024
What I expected , I received it
21 July 2024
An issue with the coolant system replacement meant that I had to use a courtesy car which was not as expected. Still, it was useful to experience driving a new electric car, even though it reaffirmed my range anxiety!
20 July 2024
I got my car back the same day which is important as I do the school run. I was also advised to schedule in the brake fluid change at the same time as this will come up in August.
20 July 2024
Because the manager Paul Wells asked me to.
18 July 2024
After hearing the part was going to be a while, a replacement vehicle was provided..which was a relief..thanks to Paul & Tyrone.. ??
17 July 2024
Efficient and thorough. Friendly too
20 July 2024
Great environment