OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
238 ratings and 75 comments received in the last 90 days.
13 September 2021
The hand over day was phenomenal Tony was so went through everything there was no stone untouched.
10 September 2021
Staff very helpful, polite. Kept me up to date regularly regarding my new car
06 September 2021
Sam did great
25 August 2021
Meet my needs and demands and had my new X7 personally delivered to my residence by my sales representative.
24 August 2021
I enquired to multiple BMW branches and Dylan from Berry Chiswick was the only one who followed up, cared about what I was looking for and clearly wanted the deal in a non-pushy way!
11 August 2021
Dylan the sales person who was responsible for my BMW purchase was excellent. All throughout the process - he kept me informed, was available either through email or telephone for any of my queries. I would highly recommend him.
09 August 2021
Very attentive.
06 August 2021
Sebastian Howell-Roberts is an excellent ambassador for BMW providing the standards I expect but not being pushy or over demanding to 'get the sale over the line'. He kept me informed regularly after the order process and made the delivery memorable
02 August 2021
Good explanation of key features of car and paperwork was all ready
15 September 2021
Great welcome, clear explanation and all work completed on one day so saving me a second trip.
12 September 2021
Waiting area decently big, courteous staff, timely service.
10 September 2021
Yuriy is a delight to deal with.
09 September 2021
Good customer service and advice
07 September 2021
Great customer service (Sam G) as always, he really understood my preferences and made the right recommendations! Made the experience very easy and he was patient. THANKS SAM!!!
30 August 2021
Easily booked and completed on time
30 August 2021
On time efficient and very respectful and at a very appropriate price
29 August 2021
All good, just location means i have to take Uber to and from home
27 August 2021
Service experience was super amazing - thank you Greg (Technician) Greg was very kind and explained the issue very well when I came into the service centre Catherine and Yuri also helped me with the service booking and turnaround time was quick
25 August 2021
As above, work carried out effectively with good communication and reasonable costs.
13 September 2021
All went smoothly