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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
227 ratings and 98 comments received in the last 90 days.
02 October 2025
Excellent service from sebastian
02 October 2025
For the same reasons. The team were very helpful and highly efficient
02 October 2025
Peter made sure everything was perfect for my car made sure I was happy and explain everything in detail
01 October 2025
Tony Lewis at Berry BMW was excellent from start to finish. Excellent communication and updates throughout and worked with me to overcome the long winded finance process. Handover was a seamless, pleasurable experience. Would definitely recommend him
01 October 2025
Overall, I was very satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. Joe AWada & Mohammed Quadafi were very efficient throughout the process and responded to all my queries promptly.
29 September 2025
Everything was amazing. The delivery wasn't as great, but Sebastian was doing all his best to give the best service alongside Melissa.
28 September 2025
We was made to feel welcome and wasn't pressured
28 September 2025
Very satisfied and happy with the car
27 September 2025
Jo Awada was exceptional and I would award greater than 10. He secured the sale and was excellent in the service and patience shown. However, the system was appalling!I was receiving emails from 3 different sources, no option for a paper trail. Poor
09 October 2025
Very professional
09 October 2025
Good customer service
02 October 2025
Excellent service
30 September 2025
From my initial conversation with Jessi Pitomina to my keys being returned, the whole experience was 5*. Both Jessi and the lovely lady on reception at the time of my visit made it such a relaxed experience. The only thing missing was Sky Sports.
30 September 2025
Efficient
29 September 2025
See above - BMW incompetence. Note though that George did his very best to make to make up for the incompetence.
27 September 2025
was quick and efficent did it in a timely manner
25 September 2025
Regular customer at Chiswick Berry
25 September 2025
Very professional. The best.
23 September 2025
I was given the exact time it was going to take and updated the progress.
07 October 2025
Peter was excellent, friendly and nothing was too much trouble. He explained everything very clearly and we felt confident in his advice.