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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
213 ratings and 96 comments received in the last 90 days.
03 August 2025
I was really happy Sebastian was really helpful and knowledgeable
31 July 2025
As they are all working very hard and with not a lot os space allocated for i felt very comfortable as i was always greeted with courtesy and always offered a glass of water etc very helpful and I've actually recommended two people to BMW
29 July 2025
Purchase was straight forward. However, the car wasn't ready for collection when we arrived on site and required a second visit to pick up the car a few days later.
27 July 2025
Peter went through the whole process of the purchase and delivery.
24 July 2025
I was very satisfied Peter was so welcoming and helpful he explained everything in detail kept updating me about everything excellent customer service
21 July 2025
Eni was brilliant from start to finish. Courteous, knowledgeable and efficient.
17 July 2025
Because of the salesman that I dealt with.
05 July 2025
The process of the purchase was very efficient and the service provided was very efficient!
01 July 2025
The hospitality provided by Peter Fraser was commendable
21 August 2025
The centre and the people working in the centre made me feel welcomed and was generally a good atmosphere. They sent me a video with all the details about the car while in service and I liked the gesture of walking me to the car after the service.
16 August 2025
5star service
16 August 2025
Same as last one.
14 August 2025
I am happy with your service team
13 August 2025
My car was repaired and the customer service was great!
13 August 2025
Lucy on reception was great and had great communication skills David Fellowes is a great guy who gets the job done
13 August 2025
Good customer experience and service
12 August 2025
The car was given to the centre at 8.15am. I received a call only at 5pm the same day stating that MOT had failed due to one headlight bulb fault. I offered to bring a spare bulb but was told MOT technician had gone home!!
10 August 2025
it was not a service this time , but a recall for a steering fault .
10 August 2025
Great end to end
08 August 2025
Very accomodating