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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
283 ratings and 141 comments received in the last 90 days.
25 May 2025
Everything was perfect
20 May 2025
Highly recommend the service we recieved from start to finish. Always professional, friendly and happy to help. We have been with BMW Chiswick for over 15 years and would always come back due to the staff and service we recieve. 5*
19 May 2025
I was very satisfied with the whole experience. The team especially Joe Awada from sales was very professional, helpful, and made the process smooth from start to finish. Everything was well explained, and the car was delivered in perfect condition
14 May 2025
Amazing service.
13 May 2025
We are extremely pleased with our experience, and we believe Sebastian is a true asset to your team. Please pass on our gratitude to him for his excellent service. Thank you for maintaining such high standards of customer care.
06 May 2025
Fast and well explained the ins and outs of our new car. Extremely pleased
30 April 2025
Extremely satisfied indeed
24 April 2025
I had such an amazing experience
16 April 2025
A special and BIG thank you to Peter Fraser for making everything run smooth and easy for us to manage. Everything was done in perfect timing!
04 April 2025
All thanks to Stefan and Melissa
03 April 2025
Peter Fraser and Terry President did a brilliant job keeping me informed all along the way.
02 April 2025
Mr Peter Fraser and Melissa have been very helpful and their customer service has been excellent. Peter used to update us on the process and progress by phone as well as by email
01 April 2025
Modestas was an excellent sales person, he listened carefully to our requirements and took us through the process from beginning to end. He was excellent in all respects. We hope he contacts us again in three years time for our next car!
01 April 2025
I thought the experience was first class, Modestas Sinkevicius was the sales team member we dealt with and nothing was too much trouble throughout the process.
31 March 2025
Daniel was amazing, very helpful and made the experience a 10/10.
27 March 2025
All goid
27 March 2025
Amazing experience at the Berry Chiswick centre during purchase and delivery of my new car.
25 March 2025
Well looked after by the salesman.
24 March 2025
Very satisfied during the process
23 March 2025
Chris was very helpful
20 March 2025
Just fantastic. Sebastian couldn't have been more helpful.
20 March 2025
Clear communication, able to do all paperwork online. Lovely showroom and staff
15 March 2025
Felt like I was getting excellent service that reflected well on BMW as a brand. Noting was too much trouble. Perfect car pick up.....
15 March 2025
It was a smooth process and my sales executive, Peter, was very accommodating.
08 June 2025
Work was completed in a timely and efficient manner. Key contact was excellent.
07 June 2025
The service experience was explained and a short walkthrough video of the vehicle was also provided. From drop off to collection of vehicle, was seamless. Very friendly staff. Dealt with 4 individuals. All were great.
07 June 2025
Was kept informed on progress with car.
06 June 2025
Fast efficient thorough
05 June 2025
Mot was completed on time and detailed explanation was given. Good overall communications. And the car was cleaned.. nice bonus
04 June 2025
All good but carpets not put back in correct position. Front camera lead left hanging across inside windscreen. Disappointing that windscreen washer problem could not be addressed.
03 June 2025
Straightforward MOT so difficult not to be totally satisfied!
01 June 2025
Went well but access to the unit is difficult, your driver has gone so there are difficulties getting to the station. Also what happened to the courtesy cars?
01 June 2025
Had a complimentary car wash too.
29 May 2025
staff knew what the issue was and after investigating they resolved the problem. I was updated of their progress at all times.
28 May 2025
Good service, very efficient and friendly team
27 May 2025
See above. Good service but there is always room for improvement!
27 May 2025
Refer to question 1
27 May 2025
Clear understanding and communication. My service engineer was very patient in explaining the condition and the work done. He answered all my questions which made me feel very comfortable and informed.
26 May 2025
Kept us informed about what was going on each step of the process
26 May 2025
It was just an MOT, but drama free (unlike my last visit!)
24 May 2025
Minor blemishes in the experience when asking questions.
24 May 2025
As above poor customer focus not upholding BMW brand values
22 May 2025
Excellent service all round. Friendly, courteous, professional in every interaction.
21 May 2025
Service desk person was pleasant and courteous, but didn't have much liason with the actual service engineers who were doing the work.
20 May 2025
See sbove
20 May 2025
I like the video and my comment already provided on previous question.
19 May 2025
I was disappointed that you did not have a car pick-up and return service.
19 May 2025
Please see above but mainly due to Wes customer service
17 May 2025
The service was well communicated throughout.
16 May 2025
Waiting time to book car in for repair.
15 May 2025
George Schwartz did very well.
14 May 2025
They provided the MOT service on time and fully finished.
13 May 2025
Customer service was very helpful
13 May 2025
Answered my questions and were very attentive
12 May 2025
David Fellowes couldn't have done any more
12 May 2025
Great communication and assistance
12 May 2025
My car started showing drivetrain after 2 days of taking off my car from service centre however should have tested before handing over to customer.
10 May 2025
Went to the wrong BMW place for a recall due to my fault but staff still were able to arrange for it to be done on the same day & time.Very grateful
09 May 2025
Wes listened to my issue raised and after checking with the services team found a way for it to be dealt with immediately.
09 May 2025
A very professional team in the workshop with a can do friendly approach. The customer liaison person was extremely helpful.
09 May 2025
Clear accurate information provided throughout
09 May 2025
Even though it was a full day slot, the car was finished by lunchtime. I waited around and it was a very clean and comfortable working area.
09 May 2025
Im satisfied
09 May 2025
George has been very helpful and accommodating throughout the service time and has been keeping me updated with progress of the service.
09 May 2025
Service carried out was fine, car wasn't washed
08 May 2025
Very knowledgeable techs
08 May 2025
The initial interaction with the sales assistant wasn't smooth- it felt like I was wasting his time I had asked for an earlier date to get my car dashcam fixed; after repeated calls I was told that I'd get a response soon which never happened
06 May 2025
It was done quickly and efficiently.
05 May 2025
Upon arriving at BMW Heathrow 6 shield road Brentford, a courtiest agent looked at my car, he didn't even need to open the card door to make a decision, that my car didn't need to be recalled.
03 May 2025
No difficulty booking or with survey
03 May 2025
Fast internet and spacious waiting area for me to work while waiting for my car to be serviced.
02 May 2025
There was a hiccup but we got to the bottom of things in the end.
02 May 2025
Happy with service work very well friendly staff we can getting on time thank you
30 April 2025
They've never let me down.
29 April 2025
Drop off and collection were easy however I suspect the car park can be a hassle at busy times.
28 April 2025
Car was giving back the following day rather then the same day, as expected.other then this, all good.
28 April 2025
Frankly, because my nominated agent George handled all my queries and steps in the process so well.
27 April 2025
Very good no problems.
27 April 2025
Good service, sorted everything. Also changed my number plate on the system. Washed car very well too and customer service was excellent from George, kept me updated throughout the process
25 April 2025
Completely happy with the service experience provided by Lucy Richards. I was late but she assured me that everything will be fine.very polite!
24 April 2025
I COULD NOT HAVE ASKED FOR A BETTER SERVICE. I WAS OFFERED A CAR WASH WHICH I ACCEPTED AND MY CAR WAS BEAUTIFULLY CLEANED OUTSIDE AND IN.
23 April 2025
Great service.
23 April 2025
Informative with cost information up front no surprises
23 April 2025
George was super helpful and polite. I had a concern which he was able to address and resolve with ease.
23 April 2025
This was a bog standard first service so no major issues to resolve. But again, Ms Pitomina made the experience seamless and very pleasant for me.
23 April 2025
Service quickly done, friendly helpfull staff.
21 April 2025
Everything was smooth and on time
21 April 2025
All the jobs I asked to be done were completed.
21 April 2025
MOT carried out and informed need new front disc brakes, but didn't have parts. Will book in
19 April 2025
Your colleague, Wes, was very helpful in deciding the way forward.
19 April 2025
Excellent customer service
16 April 2025
Amazing gave me complimentary products for the inconvenience of a recall
16 April 2025
Straight forward, no hold ups, efficient
16 April 2025
They have called me to now say that Warrenty refusing to pay after they said they will pay before starting on the work.
14 April 2025
Always the best of services next to non.
14 April 2025
My experience at Berrys was first class
13 April 2025
Resolution on the issue I had
10 April 2025
Great friendly customer experience.
09 April 2025
No surprises
08 April 2025
The main thing is my car notably drives better since the service.
08 April 2025
Very nice and friendly staff and dealt with the enquiry in a professional way
06 April 2025
I cannot thank Jessie and all the staff at BMW Berry Chiswick (the service centre) enough for looking after my heavily pregnant wife and 4yo son - she said that everyone was fantastic, super helpful and went above and beyond for her - thank you!
05 April 2025
everything timely, polite people all around, good information exchange.
04 April 2025
Friendly environment good service
03 April 2025
Very professional and efficient.
02 April 2025
Service completed on time
02 April 2025
The person who dealt was policy and efficient
02 April 2025
Excellent service throughout the entire communication - from booking the service to its completion. and the car was serviced perfectly. Big thanks
02 April 2025
Satisfied
02 April 2025
Great customer service
02 April 2025
The work agreed to be carried out was completed within the estimated time given as I opted to wait during the booking. All the members of BMW staff that I interacted with were extremely welcoming.
01 April 2025
Work completed within the specified time
31 March 2025
EXCEPTIONAL Service & Courtesy from Service Advisor Katherine Lozada and Tyrone Daelo at Berrys Chiswick. This is what makes Berry's and Your Team great in providing a 1st Class Customer Service! PLEASE convey our Heartiest Thanks to above sraff.
30 March 2025
Good communication however Appointments too long in the future at time of booking.
30 March 2025
Berry Chiswick staff were pleasant, well mannered and efficient in performing the service my car needed.
29 March 2025
Very friendly and fast service
28 March 2025
I received excellent service but was appalled at the overall cost
27 March 2025
Easy car drop off fairly good customer communication i.e. keeping me in the loop.
27 March 2025
They manage to carry out a remote diagnosis before the vehicle even came in, when I dropped the vehicle on the day of the appointment I was informed that parts are here for my vehicle. It was a smooth process and a great experience.
27 March 2025
i used their services multiple times and keep very good quality
26 March 2025
Always get a good service
25 March 2025
Lack of communication regarding delays
25 March 2025
Fully satisfied
25 March 2025
I was supported by Jenn and given feedback about whats going on
25 March 2025
Service took about an hour longer than originally communicated (and not quite in line with original booking timing either)
22 March 2025
Car completed when promised and clean
22 March 2025
Great customer care
22 March 2025
Katherine was really helpful
22 March 2025
Overall super service
20 March 2025
Amazing
17 March 2025
Everything was great and quick
17 March 2025
All good
17 March 2025
Performed service satisfactorily.
17 March 2025
Good communication.
17 March 2025
My local branch and location is good, Dean is always a pleasure to deal with.
16 March 2025
Very satisfied.
16 March 2025
Not the greatest communication internally despite having reminded the team of what needs doing
16 March 2025
Excellent Service, very happy with quality of work and very professional and helpful service team especially Katherine Lozada amazing nothing was to much trouble to help.. thank you. ????
16 March 2025
I had to wait several weeks to have my car worked on
16 March 2025
Recall fine but approval given for additional work was not carried out. Agent said she didn't receive it despite me receiving an email confirmation from her that she had
04 June 2025
Completely satisfied, Tony Lewis delivered a formidable service, was attentive, communication exceptional and made the experience of buying a high value purchase, a great one! Tony is an asset to BMW.