See above plus the car was repaired very promptly (with 24hrs)
overall I would still say service was good.
Job done in the agreed time. It was an MOT and a tyre check a week before the booking gave me a comfort that a true I needed to have changed could be done on the day from stock in the garage. Previously run flats had been out of stock....
I called to make an appointment fr a recall that was issued on the X1 and thought I would book it in for the service at the same time - I asked for the car to be picked up and was told there is £10 charge - I refused to pay this .
Service department didn't pick up phone after 45 min. Reception refused to take simple message for service department. The service was then cancelled for no reason!
They diagnosed and fixed the problem with my car
Its quick and efficient
The process was quick and effortless. Bob was very easy to deal with. LOVELY CHAP!
Overall very satisfied, had to wait for around 20 minutes when we collected the car as they were short staffed in service that day, and the car wasn't perfectly clean when we collected it, but overall the work was done well and video update was good
Berry Heathrow couldn't collect on required day so used Berry Chiswick (for first time) who could. However they didn't turn up on that day and after phoning, although they traced my original call, it still had to be rescheduled for a week later.
my car came back promptly with all the glass removed, my car cleaned and i felt like i'd been looked after and cared for.
I was updated regularly
Seamless trouble free vehicle service
No problems, efficient mot and on time
I used the car delivery and collection service. Despite expressing my car be returned at a specific time the following day, it was delivered back 2 hours later than scheduled. I needed the car to get to an important meeting, very annoying.
Quick and efficient
As above - everyone was friendly, courteous and clear in their communications with me. Car was handed back to me nice and clean too bar few marks on th inside which were wipeable.
Great customer service. Only quibble is that the person who drove my car back from the garage left the headlights on (this has happened with previous drop offs, even though it was not dark). Unnecessary battery drain as I don't use car regularly.
I would have appreciated the Service Representative not announcing at full volume to the full client waiting area 'your car's failed it's MoT'. It's not a great feeling.
I was really satisfied with the chap who saw to me on the day - helpful, quick and understanding. I forget his name but hopefully its on the system and you can pass on my thanks.
Service was for recall on driver's side airbag. It was carried out promptly, as booked; personnel were helpful. Car was cleaned inside and out (it needed it too!).
Excellent service and customer attention
Quick and easy
Helpful, Fast and Responsive.
The service was carried out promptly on the agreed day and completed earlier than I had expectedI've given a "very satisfied" rather than a "completely satisfied" as I feel a query relating to a previous repair wasn't dealt with - I may be wrong!
See answer to question 1.
The video was hard to understand and not sure of the real value of this.
Quick and efficient
you offered the wonderful service of collection and delivery of the car and I liked the fact that you went above and beyond what was required for the recall
See 1 above and had to wait a long time when picking up the car without being given any idea of timing i.e. how long the wait was going to be
Cars been in workshop twice for the same issue (oil leak) both times the car was with bmw for over 3 weeks. Although now it seems the oil leak is resolved their is a bad smell coming into the cabin of burnt oil. So car will need to go back again
Had take make a number of phone calls to get the car back, it eventually arrived at 18:15
my service light is still on in my car
As long as I get car back in time I will be very satisfied
Efficient - though long waits to get anyone on the phone.
The service rep Bob Sharples, was very knowledgeable and courteous. He kept me in the loop at all points and I never had to chase him for updates.His advice on resolving the outstanding issues was helpful.
A series of calls each time tackling the immediate problem but not looking at the entirety of the experience. It would have been much better to receive one call explaining the entire situation with possible solutions.
I dropped the car for my first service in Berry Chiswick in Isleworth. No one explained what service they will do and i told them that mobile charging port not working (lighter unit). when I went to pick up the car was not cleaned and no car washed.
The valve of one of my tyres snapped off while I was adjusting the air pressure at a service station. The recovery and service from BMW was excellent. But the valve shd not have snapped in those circs and I shd not have had to pay for a new one!
Agreed to have tyre changed, they did not order the correct tyre so couldnt have it done. They also asked me to pay for the change then contact BMW protect myself afterwards, it felt like they couldnt be bothered to look into things properly
Pure awesomeness guys! Thanks a lot!
Everything was very smooth EXCEPT a longer than expected wait time for the scheduled work to be completed. It was not exactly clear why this delay was as long as it was. The waiting area was comfortable, the ambience good.
Completed the service within the time estimate
The recognitions forgot to register the service in the electronic log so we had to drive back to have them do it. Now the car says it needs a service in another 1600 miles. That's why I've given you this answer
I could not fault the service
Quality of the employees
Completed whilst waiting, straightforward and simple.
Good professional service.Constantly kept abreast of developments and progress of the servicing of the vehicle.
this service was because my car was being recalled. It was done on the spot together with a car wash whilst I was enjoying the hospitiality
They sourced and fitted my new winter wheels to my timeframe
car was delivered at 8am and returned at 10am as requested.
Thank you for the lift to and from the station when I dropped off and picked up my car.
R/O/W tyre valve cap missing before service and not replaced, so clearly tyre pressures not checked. Reminder that service required still showing on dashboard after service. Sloppy.
Very poor quality in the work. A repair made by them failed quickly (while abroad) as they forgot to check and tighten a connection. Repaint of lower air dam started to flake quickly after. Latest MOT was subcontracted to a tyre replacement shop.
Excellent Customer service & prompt colletion. kept me informed throughout the day of cars progress & returned in time.
When carrying out a service you're supposed to show you actually care. I had a simple brake fluid change and BMW failed to realise the car needed an MOT. Surely this is a basic check you should do? It's free to check on the gov website so you ought t
Berry has been good .
Bob Sharples was amazing and was very friendly
...on calling at 4:45pm I was told they needed my vehicle overnight due to the update still running. I was at my work address and live 30 miles away and BMW Berry didn't have a car for me! Luckily I arranged access to another vehicle to get home
Delayed for 1 week but other than that a satisfying purchase
Completely satisfied with the whole process; service has been of a very high standard and my order has been dealt with promptly, and updated when asked.
The BMW Centre was great the service was the best I have every had , All the team and staff were helpful .
Again made to feel special and service first class
Everything was super easy to complete. Part ex was straightforward and my car was prepared to my specifications with minimal chasing or need for additional input from me.
I purchased a new 520d SE Auto saloon from Berry Chiswick who were introduced to me by CarWow. All staff I met, from reception, the owner of the car I used for a test drive, to sales staff, notably Gavin Bachetta demonstrated BMW excellent service.
Excellent customer service at the Berry Chiswick. Stefan the agent was very helpful and shared his expertise on the BMW car.
Only reason it wasn't a 5 is that the handover had to be done out on the lot. I'm not too fussed, and the site is obviously small so space wasn't really available.
Sid was very accommodating of our unusual circumstances, which would have been difficult for any other dealer.Sid was always responsive and polite.Sid quickly worked out what would suit us and made it happen.
My car was delivered when promised, what more can you ask.
Once again, Tony Lewis gets all the credit here.
loved the updates and videos of my car being made
Fully met all my needs
Tony Lewis was fantastic to deal with.
Excellent, hassle free communication. Nothing was too much bother.
took a little longer than expected, but quality was on point
Ryan was courteous, friendly and a pleasure to do business with. He explained everything clearly and made the process incredibly smooth.
Great experience from Berry BMW.
The experience during purchase and delivery was extremely quick and seamless!
Cannot fault the Purchase and Delivery - my contact (Tony Lewis - Berry BMW) made it as perfect as it could have been.
Hamzah Dar was informative and knowledgable on the product without making me feel pressurised, pleasure to do business with.
Happy with everything although would have preferred to have picked up the car at the main dealer facility rather than the storage garage
Communication could be better I had to email and phone to find out about what was happening with the car
Deal was good.
Service was good, was the only showroom that followed up my visit!
BMW kept me appraised on the various stages from production right up to when the car had left the factory. The salesperson arranged a handover date that was convenient for me.
The sales person was on leave on the day of hand over and it appeared that the branch wasn't completely aware that i was coming in to pick up the car. But the colleagues did do a fabulous job of pulling up their socks and getting me into the car!
Very smooth and easy purchase and collection
I wish every dealer was as good as Tony Lewis at Berry BMW