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I WAS a sitter customer, but after not receiving a simple feedback i decided to find another dealer. Berry team was fantastic, supporting me in my requested and giving me the assurance I needed from a trusted vendor
Efficient check-in and check-out process. Car was returned unwashed, although that was a restriction enforced by COVID-19 measures.
Communications are good. And the staff are pleasant. My advisor on this occasion, Yuri Ivaskiv was very good and very helpful. Gave me some good advice re a fan issue which avoided the need for additional work. He knows his BMWs
From start to finish the customer service was excellent and all works carried out were completed on time
Excellent job on the service and repair work.
It would be a five but for the lack of valeting. I do not understand how valeting cannot be possible because of covid. Other companies such as zipcar are able to valet their cars regularly and BMW should be very well set up to do valeting.
Very knowledgeable staff and made sure I had the best deal available for me
I have been to many BMW service centers. Berry Chiswick has given me one of best experience thus far. From booking the appointment, the genuine welcome at reception and the thorough updates given to me by the service manager. Great team effort.
Nice and quick
They went the extra mile to help
Online chat discussed my issue and made appointment. Appointment went fine problem resolved
Special mention for Alison Langmead at Berry Great West Road, who went the extra mile to deliver excellent service.
Because they solved my problems
Appreciate the needs of cusp
Probably the best experience I've had since using the dealership
Easy to book, service reception and agent polite, explained well, listened. One star off as short wait when collecting.
Clear communication throughout.
Very happy with the service provided, friendly and knowledgeable staff
Very helpful, very personable
I did n't give 5 stars as I felt the repairs although of a high standard were expensive.
Good time keeping
Neil Hyatt customer service was superb and the work done was excellent
Very helpful advice, no pressure
A good performance and great team
The receptionist who handled the car on arrival and collection was very helpful. After the recent service, the problem of the car not having been cleaned was very well handled by David Fellowes.
This time the service was excellent compared to the service i received at the wakeup service. The advisor was friendly , informative and had a personal touch. Very happy with the experience
All points covered from booking in to collections
Because my car was fixed
Linda was very helpful thank you. I was nicely surprised how quick the service and Mot was under 4 hours - impressive!
Always very responsive, courteous and helpful
The job was completed and fairly quick appointment times.
Courteous and efficient service.
Done very fast and great service
Good customer service from David Coleman
Linda (Service team) and David (service manager) are always at hand to reply to an email query or return a phone call. Reception team very friendly and make someone always feel welcome
Very satisfied. The car is running beautifully
I had a problem which was resolved by the service advisor.
no hassles no issues
Professional,contacted me for any additional work
The service agent was efficient and courteous. All seemed to go very well.
Again lovely staff. Linda looked after me. Lovely lady.
I really felt that Marius Suru and the bodyshop team went the extra mile to help.
From buying the car to the after sales service, they have always been helpful and friendly.
Staff were nice
All efficient & smooth - liked the service check video.
Because my issue has been sorted
I was able to get through to the service dept to book - unles my previous BMW Garage. Staff were available , welcoming and communicative and clear on the process when I dropped the car off (unlike my only 2 previous BMW garages)
Yuri was very friendly and explained the issues and repairs required
They fixed the car well and kept me involved once it was booked in
Everything was as expected. I was kept up to date with delivery and Sam was extremely helpful with my questions
Would have been easier if there is a direct line to the sales rep. We had frequent interactions and was difficult to chase him down. There was significant delay in the delivery of the car but outside control of centre. Centre was proactive in comms
I got exactly what I expected and want.
Delivery was on time as stated. Everything was precise and concise.
Everything I was looking for
Under the current Covid restrictions, things are clearly far from normal, but I was made welcome and provided with clear information to help me collect my car
I was looking for a 2 series all over the country and struggled to find it in stock. Sam who sourced the car for me was extremely helpful and because of him I am now driving my dream car. He has excellent customer service skills and delivery was easy
Covid did make a difference and particularly at the outset where messages were mixed and personnel altered as did the guidance given . Once I locked onto Sam G. it became smoother by far. The interface with Finance was less smooth than in the past .
Very easy and quick delivery of car
Everything ran perfectly with remote paperwork and transactions. Not a single problem at anytime.
All went v smoothly and efficiently, v good given covid considerations
I was made to feel that my feelings mattered
Awesome sales person who went above and beyond to help me at Berry bmw Chiswick Pritesh Patel
Sam was superb through the whole process from start to finish, making the process seamless in the context of a challenging environment
Very efficient- kept up good communication throughout the whole procedure
Vehicle arrived earlier than expected
They were willing to listen to our requirements and find the closest car to it. Delivery was smooth
I did not go to the dealer it was all done by an excellent phone call and the car being delivered.
Great service from beginning to end. Very informative and plenty of support throughout the buying process
Dave king was amazing
We were always kept up to date regarding the delivery of the car, Sam Ghalachyan was professional, on time, and friendly.
Car was delivered to my house