Great customer service (Sam G) as always, he really understood my preferences and made the right recommendations! Made the experience very easy and he was patient. THANKS SAM!!!

Easily booked and completed on time

On time efficient and very respectful and at a very appropriate price

All good, just location means i have to take Uber to and from home

Service experience was super amazing - thank you Greg (Technician) Greg was very kind and explained the issue very well when I came into the service centre Catherine and Yuri also helped me with the service booking and turnaround time was quick

Great Service! Especially from Linda Gedge, Jess (reception) & Service's Manager [Darren] at Chiswick. Linda was truly helpful, especially as we just had Family bereavements & our 640M & 118M needed attention, PLEASE convey our THANKS! Rgds Sam Mawji

As above, work carried out effectively with good communication and reasonable costs.

Receptionist, and my customer service rep were attentive, considerate and treated me with genuine respect, which made a huge difference. Got the distinct impression that this was down to the individual's natural characters though.

Easy to get in touch via mail (Linda Ledgde) and swift to get a slot. Also they honoured the install warranty of my performance exhaust pipe upgrade. Very impressive

Service carried out efficiently.

Good work done

Smooth process.

No fuss with booking the car in for service, they even washed my car before I collected it.very impressed!

Did everything quick

Flexible with next day collection and car came back clean

The service technician (Adam) was simply amazing. We have a new X3M which is a little hard riding and aggressive and Adam did everything in his power to improve Inc a Insta software update which has soften the car considerably. He was fantastic

Service was excellent

Very good service, fast and efficient. No complaints.

Excellent service rep, followed my instructions and kept me in the loop throughout.

Clean dealership and lovely cars on display

Reliable service

Customer care and attention to detail.

Georgina and Yuri were so supportive and professional. They always give me a call if any issues or delays or completion. I would like to thank them both.

Efficiency of the whole process

My car was ready to collect within the specified time-frame, had been cleaned externally and was clean inside (no fingerprints).

Car ready on time

Everything was done on time with very friendly staff

Excellent service from Darren Grantham, Service Manager. Absolutely first class

Yuri is a credit to BMW. He went beyond the call of duty. I was away on holiday so he managed the organise calls with both the leasing company and select care. It was challenging calling in but when I left a message with Sales he always called back.

Very satisfied with service

When I take the car in everyone is friendly and polite. The cost and what's going to happen is explained and I'm always sent a video of the car being inspected.

I found the service team (Millie Walsh) efficient and well organised.

Very helpful and extremely accommodating. They helped speed up my service to allow me to leave quickly. 10/10

I have been a customer for a while and I always receive a professionally delivered service.

Having not the best dose, my experience with BMW service at Heathrow, how I was served at Berry Chiswick restored my faith in quality and the high standard of BMW

Always great service

Very helpful and thorough. Excellent result

Kept me updated all day good work

Very simply, it was Bob that made this visit perfect. He was excellent throughout and did you proud.

Linda kept me fully informed at each step.

Gentleman who advised me was very interested

Very pleasant experience....expect nothing less from BMW !

I had air conditioning problems,,they new exactly what it was,,unlike other garages who couldn't diagnose the problem!

all work and comms as expected.

Linda and Michael Wilson done everything ,outstanding from both.

All carried out professionally and meeting my timescale.

Everyone was very welcoming from the second I stepped inside. Great customer service by Yuri! Explained everything thoroughly and made the process very easy.

Booking was easy, and I was told the need for additional parts before the work was agreed and carried out. All the routine service work was carried out on time and efficiently, and the car was prepared to pass the MOT.

Andy was helpful and made the process very smooth and easy

Sam did great

Meet my needs and demands and had my new X7 personally delivered to my residence by my sales representative.

I enquired to multiple BMW branches and Dylan from Berry Chiswick was the only one who followed up, cared about what I was looking for and clearly wanted the deal in a non-pushy way!

Dylan the sales person who was responsible for my BMW purchase was excellent. All throughout the process - he kept me informed, was available either through email or telephone for any of my queries. I would highly recommend him.

Very attentive.

Sebastian Howell-Roberts is an excellent ambassador for BMW providing the standards I expect but not being pushy or over demanding to 'get the sale over the line'. He kept me informed regularly after the order process and made the delivery memorable

Good explanation of key features of car and paperwork was all ready

The process was smooth & I was kept informed along the way

The whole thing was excellent

I was kept informed about the the process and assisted along the way without any sense of being pushed into products and specifications that were not necessary for us.

Sam Ghalachyan was more than helpful though out the buying process, empathetic and kept us well updated, a very kind and mannered profession! I would also like to say thank you to Dimiti for his knowledge transfer on the BMW procedures and mechanics

The entire team at BMW gave a highly professional service and kept us informed of implications and any changes to the purchase and delivery timescales. Sam Ghalachyan proved to be a knowledgeable sales professional and provided excellent service.

The service I received throughout the buying process was first class. Surinder Sidhu provided all the qualities one would hope for in a salesman when purchasing a car; highly professional, truly knowledgeable, extremely helpful - and honest. Superb.

Very knowledgeable sales and finance team

Friendly staff and able to answer all the questions in my head

The overall experience has been excellent, from the quoting stage to purchase.

The negotiation was sensible from my perspective and the handover was very smooth.

Good customer care service by Nigel Bennett

Very easy to deal with

Very quick and professional