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ABOUT Berry Chiswick

You can get in touch with us at Berry Chiswick by giving us a call.

Meet the team

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Peter Johnson

Group Franchise Director

Ashley Slaughter

New Cars Sales Manager

Simon Medcalf

Approved Used Car Sales Manager

Philip White

Sales Manager (Shield Drive)

Darren Granntham

Service Manager

Darryl Mitchell

Group Marketing Manager

India McGuire

Contact Centre Manager

Melissa Harness

Business Manager

Pritesh Patel

Business Manager

Nigel Bennett

Sales Executive

Mirel Caba

Sales Executive

Nirmal Sisodia

Sales Executive

Surinder Sidhu

Sales Executive

Dylan McNeill

Sales Executive

Richard Burton

Sales Executive

Bilal Saeed

Sales Executive

Ash Bhamra

Sales Executive (Shield Drive)

Andy Ringer

Sales Executive (Shield Drive)

Bob Sharples

Service Reception Manager

Linda Gedge

Service Advisor

Yuriy ivaskiv

Service Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great customer service (Sam G) as always, he really understood my preferences and made the right recommendations! Made the experience very easy and he was patient. THANKS SAM!!!

Service

Easily booked and completed on time

Service

On time efficient and very respectful and at a very appropriate price

Service

All good, just location means i have to take Uber to and from home

Service

Service experience was super amazing - thank you Greg (Technician) Greg was very kind and explained the issue very well when I came into the service centre Catherine and Yuri also helped me with the service booking and turnaround time was quick

Service

Great Service! Especially from Linda Gedge, Jess (reception) & Service's Manager [Darren] at Chiswick. Linda was truly helpful, especially as we just had Family bereavements & our 640M & 118M needed attention, PLEASE convey our THANKS! Rgds Sam Mawji

Service

As above, work carried out effectively with good communication and reasonable costs.

Service

Receptionist, and my customer service rep were attentive, considerate and treated me with genuine respect, which made a huge difference. Got the distinct impression that this was down to the individual's natural characters though.

Service

Easy to get in touch via mail (Linda Ledgde) and swift to get a slot. Also they honoured the install warranty of my performance exhaust pipe upgrade. Very impressive

Service

Service carried out efficiently.

Service

Good work done

Service

Smooth process.

Service

No fuss with booking the car in for service, they even washed my car before I collected it.very impressed!

Service

Did everything quick

Service

Flexible with next day collection and car came back clean

Service

The service technician (Adam) was simply amazing. We have a new X3M which is a little hard riding and aggressive and Adam did everything in his power to improve Inc a Insta software update which has soften the car considerably. He was fantastic

Service

Service was excellent

Service

Very good service, fast and efficient. No complaints.

Service

Excellent service rep, followed my instructions and kept me in the loop throughout.

Service

Clean dealership and lovely cars on display

Service

Reliable service

Service

Customer care and attention to detail.

Service

Georgina and Yuri were so supportive and professional. They always give me a call if any issues or delays or completion. I would like to thank them both.

Service

Efficiency of the whole process

Service

My car was ready to collect within the specified time-frame, had been cleaned externally and was clean inside (no fingerprints).

Service

Car ready on time

Service

Everything was done on time with very friendly staff

Service

Excellent service from Darren Grantham, Service Manager. Absolutely first class

Service

Yuri is a credit to BMW. He went beyond the call of duty. I was away on holiday so he managed the organise calls with both the leasing company and select care. It was challenging calling in but when I left a message with Sales he always called back.

Service

Very satisfied with service

Service

When I take the car in everyone is friendly and polite. The cost and what's going to happen is explained and I'm always sent a video of the car being inspected.

Service

I found the service team (Millie Walsh) efficient and well organised.

Service

Very helpful and extremely accommodating. They helped speed up my service to allow me to leave quickly. 10/10

Service

I have been a customer for a while and I always receive a professionally delivered service.

Service

Having not the best dose, my experience with BMW service at Heathrow, how I was served at Berry Chiswick restored my faith in quality and the high standard of BMW

Service

Always great service

Service

Very helpful and thorough. Excellent result

Service

Kept me updated all day good work

Service

Very simply, it was Bob that made this visit perfect. He was excellent throughout and did you proud.

Service

Linda kept me fully informed at each step.

Service

Gentleman who advised me was very interested

Service

Very pleasant experience....expect nothing less from BMW !

Service

I had air conditioning problems,,they new exactly what it was,,unlike other garages who couldn't diagnose the problem!

Service

all work and comms as expected.

Service

Linda and Michael Wilson done everything ,outstanding from both.

Service

All carried out professionally and meeting my timescale.

Service

Everyone was very welcoming from the second I stepped inside. Great customer service by Yuri! Explained everything thoroughly and made the process very easy.

Service

Booking was easy, and I was told the need for additional parts before the work was agreed and carried out. All the routine service work was carried out on time and efficiently, and the car was prepared to pass the MOT.

Service

Andy was helpful and made the process very smooth and easy

Service

Sam did great

Sales

Meet my needs and demands and had my new X7 personally delivered to my residence by my sales representative.

Sales

I enquired to multiple BMW branches and Dylan from Berry Chiswick was the only one who followed up, cared about what I was looking for and clearly wanted the deal in a non-pushy way!

Sales

Dylan the sales person who was responsible for my BMW purchase was excellent. All throughout the process - he kept me informed, was available either through email or telephone for any of my queries. I would highly recommend him.

Sales

Very attentive.

Sales

Sebastian Howell-Roberts is an excellent ambassador for BMW providing the standards I expect but not being pushy or over demanding to 'get the sale over the line'. He kept me informed regularly after the order process and made the delivery memorable

Sales

Good explanation of key features of car and paperwork was all ready

Sales

The process was smooth & I was kept informed along the way

Sales

The whole thing was excellent

Sales

I was kept informed about the the process and assisted along the way without any sense of being pushed into products and specifications that were not necessary for us.

Sales

Sam Ghalachyan was more than helpful though out the buying process, empathetic and kept us well updated, a very kind and mannered profession! I would also like to say thank you to Dimiti for his knowledge transfer on the BMW procedures and mechanics

Sales

The entire team at BMW gave a highly professional service and kept us informed of implications and any changes to the purchase and delivery timescales. Sam Ghalachyan proved to be a knowledgeable sales professional and provided excellent service.

Sales

The service I received throughout the buying process was first class. Surinder Sidhu provided all the qualities one would hope for in a salesman when purchasing a car; highly professional, truly knowledgeable, extremely helpful - and honest. Superb.

Sales

Very knowledgeable sales and finance team

Sales

Friendly staff and able to answer all the questions in my head

Sales

The overall experience has been excellent, from the quoting stage to purchase.

Sales

The negotiation was sensible from my perspective and the handover was very smooth.

Sales

Good customer care service by Nigel Bennett

Sales

Very easy to deal with

Sales

Very quick and professional