Prompt, effective, courteous, good communication and very helpful in submitting a tyre insurance claim on my behalf.

I Find the Sid excellent as he has assisted me with my last few car purchases

My car was scratched and no one bothered to tell me and the wash was also not done properly I had to bring the car back straight away for clarification

Work was done fine, usual lack of friendly Berry customer service, and appalling attempt at cleaning my car.

Not pleased by the service and the lack of customer engagement

Very friendly and professional standard of set

Car seems ok

Both the people I dealt with, one on the phone and the other in person were completely distracted. When I came to pick up my car, I was directed to the waiting area and had to wait 40 mins for my car despite me asking a few times. I felt ignored.

quick and prompt service polite and courteous service staff

The car was booked in for oil filter and micro filter change as part of first service. Microfilter wasn't in stock so had to return and wait for an additional hour to get microfilmer replaced on a different day

For reasons outlined above. We have had to take the car back there's times in total and as yet have not received any cause. I think it would have been nice to have been offered some sort of compensation or gesture given the problems from the get go!

I recently had an ACE 2.0 fitted. However, the app is not fully functional and I am having problems getting advice and feedback from the Parts Department. On collecting the car after installation, there was no tutorial or assistance.

The account manager, Molly Mansell, was very helpful.

service was good but the car was not completed in the day. this was very disappointing - other cars were given priority. At no time was there any apology for this.

Fairly functional experience. MOT certificate received. Mediocre valet - parking coins cleaned up but car not vacuumed fully. Reception staff were a real bundle of joy, were they headhunted from a GP surgery reception?

Professional/Quick

Based on this visit my problem was fixed but this was a secondary visit. I asked for my car to be washed whilst it was there and it was not done! I also had an MOT, this was fine, I followed the recommendations.

I was trying to explain that the EGR Cooler (recall letter) may be responsible for my DPF problems. no one try to listen to me. when I was collecting the car I was asked to book another service and pay for the service.

Gearbox still has issue. Issues not resolved. Told high oil consumption is normal. I know it is not. Told noise from rear due to worn rear brake pad. iDrive say I still have 31 thousand miles of life left. Go figure

Hugely satisfied with the service I received. David king made the whole process easy and enjoyable when collecting my car. Even over the Christmas period he was giving me information on where the car was and when it would be ready,

Dealt with Tony from first contact through to handover.

Well informed friendly sales team. I was kept up-to-date with the progress of my order and the car was ready to collect on the date promised.

The sales person I dealt with was awesome, easy and simple

Good dealer, and Nim Sisodia was helpful, but the car itself was 1.5 months late.

Tony Lewis was great to deal with, making the process simple, straightforward and easy. I completed the purchase with ease from over 200 miles away from the BMW Centre. BMW Centres near me have never been this easy to deal with.

See above. Was met at reception, offered a drink, and was with Tony within 5 minutes.

Our salesperson was very helpful in explaining all the options that were available in the vehicles - both positive and negative based on what we typically use out vehicle for and the type of driving we do. He was also very punctual.

Brilliant service from start to finish from Tony Lewis at Berry BMW.

Mr Sidhu was absolutely lovely- professional and efficient from start to finish.