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the service representative, Yuriy, was amazing. He was very diligent, patient, chased my insurance to make sure the payment is authorized and then delivered the car servicing ahead of time on the request!
I was called straight away when my service was done no hanging about that was great given the pandemic times we're still in at present sadly the car wasn't washed like they normally do
Very good personal service. The rep also informed me that my mot had not been registered on my i-drive which I did not know about. He was very helpful and said he would get it done.
Being an intermittent fault I expected that it would take time to find and repair but your mechanics swiftly found the problem.
Service while waiting allowed as it was only the brake fluid change.
From booking in my car with the Service advisor Linda to the technician Sunny taking my car away everything was replaced and completed within an hour. Excellent and professional service.
Efficient and friendly staff and job done to my satisfaction
It's a very efficient and professional company
Flexibly of the team and keeping me informed of progress.
Darren in BMW Berry's has given me the best service and I really appreciate him helping me out in every way.
The service person was very helpful and friendly.
They did a good job
For the reasons given above plus the proactive manner in which I was kept aware of progress
Made a booking through Internet but BMW immediately called me back and informed that the slot is not available due to specification of my car and offered different slot. All was booked without delay. Arrival was very quick. delivery was quick.
Completed work required
Always extremely helpful and carried out the repair efficiently
The staff were excellent, every step of the way. "Bob" looked after me and I was surprised and delighted to receive a video from the engineer "Sunny Panesar", who showed me how he checked whether the nails in my tyres had penetrated the wall.
the car was clean and I am happy with the fact that they checked what was needed and informed me before going ahead.
Work done well and on time
Dealing with Liam and Yuri on the Service Team thank you so much making my experience so warm and welcoming keeping me up to date and very very informative. Thank you so much ! A great credit to the the BMW brand hence my 5 stars and more!
I was kept informed the entire time. Only the pick up time was a little unclear but that wasn't a big deal.
did what was asked
I love the clip about Heath check. Really helpful. They always look after the customer and they really professional.
Overall experience was good with great service.
Work was done impeccably within a good time frame and all checks were done prior to the return of the vehicle.
I have always received good service
Job done as promised.
The customer service is brilliant
The video of my service was not provided initially. This was However chased up Peter Johnson and I did eventually receive the video. Overall a good experience, All tasks carried out professionally and most importantly to me... on time.
It was very straight forward
excellent service, excellent comms
I left pleased and reassured
Easy, fast, professional service. Great value
Very efficient service and also the video info
Service was excellent
Have a health check and can know the problem
Each time I went there, it was exceptional service
Again, great service
I WAS a sitter customer, but after not receiving a simple feedback i decided to find another dealer. Berry team was fantastic, supporting me in my requested and giving me the assurance I needed from a trusted vendor
Efficient check-in and check-out process. Car was returned unwashed, although that was a restriction enforced by COVID-19 measures.
Communications are good. And the staff are pleasant. My advisor on this occasion, Yuri Ivaskiv was very good and very helpful. Gave me some good advice re a fan issue which avoided the need for additional work. He knows his BMWs
Excellent job on the service and repair work.
From start to finish the customer service was excellent and all works carried out were completed on time
Very knowledgeable staff and made sure I had the best deal available for me
It would be a five but for the lack of valeting. I do not understand how valeting cannot be possible because of covid. Other companies such as zipcar are able to valet their cars regularly and BMW should be very well set up to do valeting.
I have been to many BMW service centers. Berry Chiswick has given me one of best experience thus far. From booking the appointment, the genuine welcome at reception and the thorough updates given to me by the service manager. Great team effort.
From the moment we walked through the door, everyone from the receptionist to the sales executives at Berry BMW looked after us extremely well throughout all our visits.
This has been an absolute pleasure dealing with BMW. Kept up to date, honest, reliable and hassle free.
Easy and friendly. Listened well too
Very fast, got a test drive booked in next day, didn't feel pressured by sales, got a good discount agreed, and finance/new car was organised very quickly.
Very friendly and efficient, we weren't kept waiting and were kept in the loop about what was happening on the day of our collection. Sam also helped us set up the BMW app and made my wife a coffee.
Nicely laid out dealership. Cars all look beautiful inside and even though they had to abide by restrictions in place (covid), they did a areat job at making us feel welcome.
Excellent service, great product.
All my questions regarding options for a new car were answered clearly and in a timely manner. I was also very happy with the service I received at the handover of the new car.
Our sales manager was super professional, knowledgeable and courteous.Understood immediately what we were looking for and helped us decide on our purchase very quickly.
100% satisfied with everything
kept informed of how production / delivery was to be expected
Was delivered to my house, perfect.
Sam Ghalachyan went over and above in his efforts to delivery an outstanding service There were a few hold ups along the way but Sam's efforts helped to compensate for this.
Such excellent customer service, from the choice to the follow up, nothing is too much trouble, from the receptionist, service department and the Sales, superb
Very well organised
I am very satisfied with BMW centre while purchasing my first BMW in UK. It was difficult to decide on a car without a test drive but Ryan and Melisa were very helpful throughout the purchase and delivery. Documentation was easy and quick.
Correspondence was clear, non pushy and gave me the information i required
Everything was as expected. I was kept up to date with delivery and Sam was extremely helpful with my questions
Smooth and easy
Would have been easier if there is a direct line to the sales rep. We had frequent interactions and was difficult to chase him down. There was significant delay in the delivery of the car but outside control of centre. Centre was proactive in comms
I got exactly what I expected and want.
Delivery was on time as stated. Everything was precise and concise.
Everything I was looking for