Booking, drop-off and collection were handled with efficiency
Prices tend to be higher than independents. Apart from that Berry seem to be ok
Ali the service contact lied throughout the day about delivery time, the service had been completed, the car has left the garage, the car has been vacuumed throughout. He said the car was serviced at around 2pm. I had to phone numerous times in pm.
It would have been a one star if it wasnt for the intervention and empathy by the manager
The experience was unsatisfactory and painful due to the BMW Berry Chiswicks reneging on a pre-approved & pre-arranged service car arrangement without any plausible or coherent explanation.
Told over and over nothing wrong, then told it was because there was traffic reports on the sat nav????Then told that lots of new BMW cars had faults on the sat nav system and they could not fix the error they were waiting for repair instructions
I have always had my BMW serviced at Berry Chiswick - over the years I think the level of service has dropped - there is not the same attention to detail, for example promising to phone and not phoning, not resetting the service indicator on the car
Had full check done prior to mot and was told problems in the car and so i got them fixed. Bmw failed the mot even after fixing all problems because they found new problems.Now i cannot afford to spend more money on problems.i have paid for mot twice
The service was good, but the wait of 40 minutes between arriving at reception and finally dropping off the keys and confirming what was required so that work could start and I could leave was far too long.
The dealership has been very courteous
Have used this branch often, but on this occasion the quality of service was appalling!
always completes the job on time
Prolonged time in the garage
The service to the car was flawless. The car was cleaned to a good but certainly not to an excellent standard. Not nicely dried and still many insects on the front of the car.
THE MEETING AND GREETING IS FANTASTIC MY CAR IS INDIVIDUAL ANDTREATED PERSONALLY.
I look after my car so was not impressed when it was returned to me with oil or some other spillage in the engine bay. I have spoken and emailed Berry but I have simply been ignored.
Just a very satisfactory experience
The service representative told me there would need to be a realignment when asking my agreement to do the work. When the work was done I learnt this didn't need to be done. I don't understand why this changed - no explanation given.
I was very pleased with buying experience not felt pressurised ord pushed toward buy hence my score
Not all issues were addressed. 10 days after the service and I still disnt receive a report of the work done. Very long lead time to book an appointment.
Always a good experience
Service took over 24 hours to get the car returned as the workshop were unable to diagnose the faulty battery first time around.(broke down a two weeks ago with same battery fault) I had to make alternative meeting arrangement's at short notice etc.
Very courteous staff.
Felt welcome and all went smoothly
Overall service was good but didnt explain what parts they have serviced at hand over of the vehicle
My car is 15 years old. I asked for a cost break down before work commenced and was advised that it would be £550 which I accepted. After the work started I was advised that there was a leak that would add a further £440 a total of £990. More charact
A bit slow to get going but once given a few little pushes the response was very good
I booked into Berry Heathrow and they took it to Chiswick. Collect service from my place of work. I could not contact garage during the day to ask for bulb to be changed (despite leaving 2 messages) and my car turned up nearly 2 hours late 18:40
the car started showing that oil level was too high on collecting - no one checked it
I particularly liked getting a video visual inspection of my car and what issues the technician/mechanic could see with the car. Everything was laid out very clearly for me.I thought what the garage offered was up to date and useful for me.
Exceptional service and flexibility
Service from Michael was excellent
I feel disappointed on the above mentioned.
I particularly asked when I too the car in early for its service and MOT that I wanted someone to demonstrate the Park assist- which I have never been able to use.No call, so I called around 4pm and when I arrived they said it was too late f
I am appalled that, despite booking in advance they needed to keep my car overnight for an MOT & a routine service! To make matters worse they only told me late afternoon that I would not be getting my car back the same day.
There was some miscommunication between mechanics and Ali resulting in extra works been carried out without authorisation. It took some time for Ali to communicate back to me what was going on which I found frustrating.
See above. Good staff, on time, expectations managed and over achieved
Ali the service manager was very helpful at all times.However we were overcharged by around £40 for a replacement tyre (in comparison to your Thames Ditton & Cobham branches), and the brake oil service warning was not reset meaning we had to return.
Very convenient and coffee was nice! Only thing was it took an extra half hour to wash and vacuum which was an inconvenience as I was running close for time for a different appointment.
Arranging the booking left a lot to be desired. I had to wait ages to get through on the phone, first to reception, and then to the service reception (who didn't answer). Reception said they would call back but they didn't.
As above. After one week in the repair shop, the light has come back on again.
see above - everything done for you all you have to do is take the car in and the service team take over
Good professional service.
technician said he couldn't find the intermittent fault and I would have to wait to it happened again to come back.
I would have given five stars but you seem unable to handle the change of my reg.number and it worries me that you would nor recognize my car if I ever needed emergency help such as a breakdown.
Same as above
Very. I did miss the inspection report this time round though. It wasn't in the paperwork received.
Taking cutomers needs on board as a priority
same as before
Service coordinator did not understand basics about the car and what the technicians appeared to be saying which led to worry and confusion
Good but room for some improvement.
Prompt and courteous attention. Answered my queries satisfactorily.
The only reason why I did not select "completely satisfied" is that my luxury car mat carpet on the drivers side had mud on it, not the nicest of things to clean up because I keep my car in pristine condition, but it came out without any problem.
The car was returned on time and in its cleanest condition ever!
Paul Watton was fantastic. Decent discounts offered to close the deal.
Good service throughout
Very satisfied with the level of service provided by Tony
Immediate response to initial enquiry, transparent approach to pricing and finance available, regular appropriate communication throughout the vehicle build.
It went very smoothly and Andrew kept us informed throughout.
My car arrived on time, Andrew had everything ready for me. Andrew set everything up on my radio / showed me how to use the computer.
The staff at Berry are attentive and have the customer's interests at heart.
Tony Lewis was excellent throughout and gave me a good deal on my M140i
Andrew Meshreky was outstanding customer support. Down to him I stayed with BMW
Everything was smooth
Every person I dealt with was helpful and professional. No hard sell or pressure in any way - only clear information and good advice.
Andrew kept me updated with everything I needed to know
Very clean center, with lots of new cars on display. Center staff were very knowledgeable, friendly and helpful. Thanks Hamzah & Tim.
Couldnt speak more highly.
The salesman I went through (Tony Lewis) was very flexible with my collection appointment with the snow issues, and looked after us very well when there and took the time to go through all controls and any questions I had before leaving.
The experience re the sale person Andrew was great.
I rang when Paul was off sick and asked for folding wing mirrors and was quoted £190 ,I said okay ,the sales man I spoke to said okay but did not follow it up ,all the extras I asked Paul for were okay.
Knowledgeable staff who were prepared to make the best arrangement for me.
staff were friendly in the centre, better than the centre back home the coopers teeside the staff do not seem interested when your browsing the cars, they have an attitude of grand like they are better than you, but at berry heathrow they were great
Sam was very helpful throughout the buying process. He listened to my needs and matched the car perfectly then guided me through every stage of the process.
Easy purchase, although dealer promised one delivery day and this had to be postponed by two days as the car's battery had to be replaced once it was delivered
Excellent service. Happy to answer any questions and work around the customer requests.