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ABOUT Berry Chiswick

You can get in touch with us at Berry Chiswick by giving us a call.

Meet the team

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Peter Johnson

Group Franchise Director

Ashley Slaughter

New Cars Sales Manager

Simon Medcalf

Approved Used Car Sales Manager

Philip White

Sales Manager (Shield Drive)

Darryl Mitchell

Group Marketing Manager

Bina Kouser

Receptionist

Stefan Loots

Business Manager

Melissa Harness

Business Manager

Richard Segal

Business Manager

Nigel Bennett

Sales Executive

Nirmal Sisodia

Sales Executive

Surinder Sidhu

Sales Executive

Ryan Coleman

Sales Executive

Dylan McNeill

Sales Executive

Pritesh Patel

Sales Executive

Richard Burton

Sales Executive

Syed Hussain

Sales Executive

Bilal Saeed

Sales Executive

Ash Bhamra

Sales Executive (Shield Drive)

Andy Ringer

Sales Executive (Shield Drive)

Bob Sharples

Service Manager

Linda Gedge

Service Advisor

Maria Varodi

Service Advisor

Marius Suru

Bodyshop Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I WAS a sitter customer, but after not receiving a simple feedback i decided to find another dealer. Berry team was fantastic, supporting me in my requested and giving me the assurance I needed from a trusted vendor

Service

Efficient check-in and check-out process. Car was returned unwashed, although that was a restriction enforced by COVID-19 measures.

Service

Communications are good. And the staff are pleasant. My advisor on this occasion, Yuri Ivaskiv was very good and very helpful. Gave me some good advice re a fan issue which avoided the need for additional work. He knows his BMWs

Service

From start to finish the customer service was excellent and all works carried out were completed on time

Service

Excellent job on the service and repair work.

Service

It would be a five but for the lack of valeting. I do not understand how valeting cannot be possible because of covid. Other companies such as zipcar are able to valet their cars regularly and BMW should be very well set up to do valeting.

Service

Very knowledgeable staff and made sure I had the best deal available for me

Service

I have been to many BMW service centers. Berry Chiswick has given me one of best experience thus far. From booking the appointment, the genuine welcome at reception and the thorough updates given to me by the service manager. Great team effort.

Service

Nice and quick

Service

They went the extra mile to help

Service

Online chat discussed my issue and made appointment. Appointment went fine problem resolved

Service

Special mention for Alison Langmead at Berry Great West Road, who went the extra mile to deliver excellent service.

Service

Because they solved my problems

Service

Appreciate the needs of cusp

Service

Probably the best experience I've had since using the dealership

Service

Easy to book, service reception and agent polite, explained well, listened. One star off as short wait when collecting.

Service

Clear communication throughout.

Service

Very happy with the service provided, friendly and knowledgeable staff

Service

Very helpful, very personable

Service

I did n't give 5 stars as I felt the repairs although of a high standard were expensive.

Service

Good time keeping

Service

Neil Hyatt customer service was superb and the work done was excellent

Service

Very helpful advice, no pressure

Service

A good performance and great team

Service

The receptionist who handled the car on arrival and collection was very helpful. After the recent service, the problem of the car not having been cleaned was very well handled by David Fellowes.

Service

No problems

Service

This time the service was excellent compared to the service i received at the wakeup service. The advisor was friendly , informative and had a personal touch. Very happy with the experience

Service

All points covered from booking in to collections

Service

Because my car was fixed

Service

Linda was very helpful thank you. I was nicely surprised how quick the service and Mot was under 4 hours - impressive!

Service

Always very responsive, courteous and helpful

Service

The job was completed and fairly quick appointment times.

Service

Courteous and efficient service.

Service

Done very fast and great service

Service

Good customer service from David Coleman

Service

Linda (Service team) and David (service manager) are always at hand to reply to an email query or return a phone call. Reception team very friendly and make someone always feel welcome

Service

Very satisfied. The car is running beautifully

Service

I had a problem which was resolved by the service advisor.

Service

no hassles no issues

Service

Professional,contacted me for any additional work

Service

The service agent was efficient and courteous. All seemed to go very well.

Service

Again lovely staff. Linda looked after me. Lovely lady.

Service

Very friendly

Service

I really felt that Marius Suru and the bodyshop team went the extra mile to help.

Service

From buying the car to the after sales service, they have always been helpful and friendly.

Service

Staff were nice

Service

See above

Service

As above

Service

All efficient & smooth - liked the service check video.

Service

Because my issue has been sorted

Service

I was able to get through to the service dept to book - unles my previous BMW Garage. Staff were available , welcoming and communicative and clear on the process when I dropped the car off (unlike my only 2 previous BMW garages)

Service

Yuri was very friendly and explained the issues and repairs required

Service

They fixed the car well and kept me involved once it was booked in

Service

Everything was as expected. I was kept up to date with delivery and Sam was extremely helpful with my questions

Sales

Would have been easier if there is a direct line to the sales rep. We had frequent interactions and was difficult to chase him down. There was significant delay in the delivery of the car but outside control of centre. Centre was proactive in comms

Sales

I got exactly what I expected and want.

Sales

Delivery was on time as stated. Everything was precise and concise.

Sales

Everything I was looking for

Sales

Good service.

Sales

Under the current Covid restrictions, things are clearly far from normal, but I was made welcome and provided with clear information to help me collect my car

Sales

I was looking for a 2 series all over the country and struggled to find it in stock. Sam who sourced the car for me was extremely helpful and because of him I am now driving my dream car. He has excellent customer service skills and delivery was easy

Sales

Covid did make a difference and particularly at the outset where messages were mixed and personnel altered as did the guidance given . Once I locked onto Sam G. it became smoother by far. The interface with Finance was less smooth than in the past .

Sales

Very easy and quick delivery of car

Sales

Everything ran perfectly with remote paperwork and transactions. Not a single problem at anytime.

Sales

All went v smoothly and efficiently, v good given covid considerations

Sales

I was made to feel that my feelings mattered

Sales

Awesome sales person who went above and beyond to help me at Berry bmw Chiswick Pritesh Patel

Sales

Sam was superb through the whole process from start to finish, making the process seamless in the context of a challenging environment

Sales

Very efficient- kept up good communication throughout the whole procedure

Sales

Vehicle arrived earlier than expected

Sales

They were willing to listen to our requirements and find the closest car to it. Delivery was smooth

Sales

I did not go to the dealer it was all done by an excellent phone call and the car being delivered.

Sales

Great service from beginning to end. Very informative and plenty of support throughout the buying process

Sales

Dave king was amazing

Sales

We were always kept up to date regarding the delivery of the car, Sam Ghalachyan was professional, on time, and friendly.

Sales

Car was delivered to my house