Booked car for a brake fluid service months before.Received a call at 3pm stating that they could not complete the basic service. I had to loose my temper to get this done. Diff is leaking, under warranty and have not had a call to get this replaced.
The car was booked in over a month prior to the appointment. got a call at 4pm on the day to say the car had not been done and would i need it over the weekend.
Positives: able to book service online. Some staff were very helpful for example the person who helped me park when I reached the centre. Negatives: car not delivered on the day. I had to chase to get status. Cleaning was not done properly.
Also the car brakes keep screeching even though they been changed by BWM berry at cost to myslef. I bought a brand new BMW and I was charged for a service even though I had a service pack on the car and am currently fighting to get the money back.
I am unable to trust the garage any more and will never return there and will advise friends of my experience. A brand such as BMW should mean complete quality and ability for driver to trust. Brentford failed to deliver this.
this is for the 1 series NOT X5
I have bought new BMWs cars through Stevenage and Berry Chiswick and always used them for regular services for many years. My car is a 2016 plate so I will change the car soon. None of this surprisingly appears to have been taken into consideration
Very good I'm happy for everything
Workshop good, customer service lacking. The gentleman I dealt with directly was great keeping me informed. The job took 2 days & I was told a courtesy car would be supplied. No call/car supply, & pickup took > hour to bring the car from the workshop
I was told I will have my car back the next day. I didn't get it back till next week. No courtesy car was arranged when I asked for one later in the week.
The software upgrade appears to have worsened the issue with regards the miles I achieve from my electric battery
It was good. picked up the car and delivery it back home. However, the time it came back was very late and I had to stay at home all day.
body shop service much improved since my last experience of Berry Chiswick and service very efficient and helpful including car loan
The information given to us was not accurate. When calling the service centre, no one answered, even though we tried all the options. When I went to collect my car, it still was not ready due to some parts not arriving yet, which wasted my time.
The staff at the front desk were totally unhelpful, unprofessional and simply didnt seem to care about my problem
Very poor and lacking in knowledge of service staff. Absurd cost. Fast track service and the only things done were literally oil change, oil filter change and micro filter change. Micro-filter change of no personal interest as I am not allergic to an
See above. The fact I didn not have a manager call after my visit tells me further you dont care about your customers, as I complained very clearly to the service assistant.
I had bought the service package. When I booked the service I was then told I would have to pay another £90 for an inspection. This is a hidden charge. I managed to
Was very difficult to get appt. And then when I turned up for service, I was told that there was none in the system/ After I insisted that I definitely made one, the agent agreed that it was a mistake and I then had to rebook and come back again.
It took a few days before the repair could be completed. A long time for a tyre change.
For all the reasons given above. Unfortunately my friends have the same feeling and will not be purchasing BMW next time.
Supposed to be 90 minutes but took 2.5 hours
Never returning again. 2nd time i visit and i have been let down twice.
See detailed response to question 1.
Arrived 9.15am to buy replacement number plates,wanted fitted quoted £40 plus vat, yet emailed day before and was quoted £10 plus vat. I mentioned email and they did for £10 plus vat. Was told half hour. Car taken in workshop 9.50am.
On time and friendly service . Car returned a night before it was due as requested .
Failed to keep me informed of progress. Took 5 days to repair an oil leak that they had identified 18 months earlier and elected not to repair at that time. They failed to carry out other basic repairs under warrantee even though I identified.
The service team were well prepared for my visit and all went smoothly.
Car in for 40k service & MOT which checks the tyres tread depth. Checking later your mot report showed deeper treads on all four tyres than at the mot the previous year. Returned to your garage who checked again and found less tread as excpected
perfection in service and experience
Too much stress for my money
The car was returned with a scratch on it.
The car was serviced, I was called and informed about the completion of service and the car being cleaned and returned. The car was not cleaned at all, not even hoovered
Staff were polite and honest
The work could be done for less money elsewhere, but I feel comfortable getting services done directly by BMW
I was lied to at every turn by the person assigned to my car. I was told, for example, that it is not possible to lock my car with the keys inside ! When I questioned this, the assertion was repeated in a disbelieving tone ....
Not too good so far. It is not convenient to get to by public transportation. Fortunately, you have a courtesy car service but I need to wait for a long time, e.g. 40 minutes.
Bonnet of car not shut properly, which caused alarm to come on while driving through Central London. Tyre pressure cap missing from one of the tyres
I am happy with service experience at BERRYS BMW.
The sales assistant was charming but he had no control over other things that went wrong.
I raised only one issue to be looked at - the fact that i had already had to replace oil three times before 10,000km. Yet when i picked up the car and asked for feedback on this issue, they said that the message had not been passed on. Very poor!
Due to the communication with BMW I had to make two journeys whereas I could have waited for my car and the car was not cleaned after five hours of being parked there
They lost my job card, couldnt find my car and then damaged it whilst it was there wasting a whole day of mine. Previous to this, they had the car for weeks after damaging my alloy wheels during routine tyre changes.
Service time: On booking:1 1/2 hours. On arrival:2 hours max. Actual time:2 1/2 hours. I was continually told that 'your car will be ready soon' when there was still at least 1 hour to wait. But I did appreciate being given a discount because of this
The info on the phone was incorrect, I was told that I couldn't be booked inf for over 2 weeks, however upon attending site, the work was carried out on the day
Tony Lewis the salesman made me feel special and made me even more excited about the car I was about to pick up.
Tony Lewis is a gem. He should be your brand ambassador.
Purchase was a little tough , during negotiations we felt like the deal was done and BMW were doing us a favour.After the deal was done it was a favourable experience.Delivery was very pleasant, however aftersales service is extremely poor
Everything went well and the entire staff was friendly, but Paul was great!
PAUL helped me with the car we needed and did the best handover when I picked up the car
I had a very good, accommodating & knowledgable salesman in Paul Watson
service from Paul @ Berry Chiswick, 2nd to none...
Outstanding customer service from beginning to end.
Everyone was polite and helpful but the salesperson, Sam Ghalachyan, provided an exceptional service. He was well informed and took care to ascertain our needs, listening carefully and providing all the detail we required.
I went to the showroom set on an M2. Was told this was not possible, so settled for an X2. Am happy with my vehicle as the product itself is awesome, shame about not getting that extra level service.
supplementary help with temporary transport was given, I was collected from my work address for a viewing
Berrys were helpful and informative. The whole experience was a pleasure
For the reasons stated above and for the salesman explaining all the functions of the car.
The whole process was well driven by the salesman; he kept me fully informed throughout
Please see the above. By the way, I have not yet picked up the car as I am waiting for BMW Finance to come back to me with a more satisfactory reply.
Berry Chiswick
Brentford
